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David Satori
David Satori

Just a quick comment about my latest MH purchase. I would highly recommend National Indoor RV in the Atlanta area. I have never been treated so good after the sale with service. They would get me in with little or no notice. Most dealers seem to ignore you after the sale, not them.

Joel Lefkowitz
Joel Lefkowitz

I bought a new 2015 Born Free motorhome direct from the factory. We had a number of issues with a variety of 3rd party items. Only one item could be attributed to the factory. Born Free went out of their way to make everything right. I can’t say enough about their customer service department. They went above and beyond what would have been expected of a manufacturer to satisfy their customer. This is one manufacturer who tries to build a coach properly and safely but is sometimes stymied in their efforts by suppliers who do not have the same quality… Read more »

Thelma Thomas
Thelma Thomas

After reading the recent article about the nightmares of getting a lemon RV we were leary about buying new. But “knock on wood”, we have been very happy with our 2017 Forest River FR3 we purchased in December. We made the 1000+ mile trip to south FL with no problems. Everything works and its mostly us figuring things out. Colerain RV in Indianapolis were great to work with and said they even schedule a 30 day service visit to take care of any issues. So far so good!

Mel Goddard
Mel Goddard

Greetings Chuck; In your editors corner, you were bemoaning the fact that many new RV buyers are swayed by the ‘Bling Factor’ rather than solid construction. We’ll, I’m not at all surprised. Years ago, I attended a sales seminar on ways to sell automobiles. This guy was a ‘top Dog’ in the business, and his message was: “Sell the Sizzle, and not the Steak”! He went into some detail on how to do it. And I wondered to myself: Are people that Stoopid? Hell, I can make a piece of fat and gristle smell mouth wateringly desirable. THIS is the… Read more »

Gary
Gary

Only been a subscriber for a relatively short time. I really enjoy reading the information available. I see several places for comments, but I was looking to see if you have a ‘tips’ section from your readers that is unrelated to posted stories. I find my best help is usually from people that have been there, rather than documentaries. Sorta like the old ‘Dear Heloise’ columns.(showing my age). Simple ideas, hints, tips, and small DIY items are always valued.

Jerry X Shea
Jerry X Shea

Our 2nd motorhome is an Allegro Breeze 32 BR by Tiffin that we bought new in Dec. 2014. In our 2 year period we have had both rooftop A/C units replaced, shipped for free and installation paid for by Tiffin. In December Tiffin shipped a whole new dinette seating system as the original material (seat covering) started to decompose. This was also replaced for free, shipping and installation at a RV Repair of my choice paid by Tiffin. Now that is a manufacturer that stands behind its product and warranty.

Chuck Woodbury

Jerry, Tiffin has an excellent reputation. That’s due to a large degree because owner Bob Tiffin is an RVer himself and understands and appreciates the lifestyle. He also believes if you build an RV you should build it well and make sure things are fixed if they are broken. I seldom hear a complaint about Tiffin, mostly praise from owners.

Chuck

Howie and Yolo Hall
Howie and Yolo Hall

Thanks so much for the info. It’s very useful. It saves my wife and I lots of headaches

Alan
Alan

One thing folks seem to miss is to carefully pick your RV dealer. Yes, it is correct to do your best to pick the best RV, but the right dealer can make all of the difference. We purchased a 2015 Keystone Laredo 322RL travel trailer. Two significant issues were apparent at time of delivery. 1) the underground storage area was supposed to be pass thru. Keystone eliminated the streetside door, which made accessibility impossible unless one crawled inside (not at 70 years old). The other was the lip created with the dining room slideout which created a hazard to sit… Read more »

Stevieblunder
Stevieblunder

2008 gulfstream tourmaster. sicards rv in smithville ontario. great article! you described us to a t, we bought the bling at the height of the recession.(newbees) and we got a great deal but… 1) we left the dealer and with in days were travelling to fl. to find warmth. when we arrived we had no sewer or water hoses. (i said we were newbees but ahhh so warm) 2) it took months to get warranty work done but it finally got done. we are still repairing defective parts or just living with them now. 3) passenger chair started falling apart… Read more »

Chuck Woodbury

Thanks for the donation (is it Stevie!). Much appreciated. We’ll keep plugging away to better educate consumers and influence RV manufacturers to take quality seriously, which they do not (with rare exceptions, of course). — Chuck

Gerri and Dick Lilly
Gerri and Dick Lilly

Thank you Chuck, for your efforts to have the RV industry be more vigilant and accountable in the manufacture and service of the vehicles. In 2009 we attended the Tampa RV show and purchased a Newmar Bay Star from Independence RV. We were very happy with their service department. Several years later we went through Nappannee, Indiana where Newmar is located and had some maintenance work done. We did the factory tour and were treated like family. Our service advisor was there for us every step of the way. Our coach is 8 years old now and I think that… Read more »

Dick Reymore
Dick Reymore

Traded in our 01 Safari Panther for a 33′ 2015 Palazzo because we wanted to downsize. Biggest mistake I ever made! There was no exhaust pipe which is serious on this chassis. Insurance Co. advised to not drive until fixed because of fire hazard. One company rep suggested to let it burn. Kitchen sink was loose and about to fall out. Just a whole bunch of defect and to add insult to injury, the black tank was compacted! Final issue was driving to Indio for the Rally in a rain storm last January. The lower storage compartments were flooded and… Read more »

Barb
Barb

If you are looking for quality in a B+, look at Phoenix Cruiser. They don’t begin to build until they have your specific order, and each one is made with care and attention to quality and detail. I’ve had mostly questions rather than issues, but when there was an issue, it was resolved quickly. The follow-up help is excellent. Any time I am in the area, I stop by and they do a “once-over” and tweak anything that needs it. I cannot say enough good things about Phoenix Cruiser quality and service.

Phil Biggs
Phil Biggs

After a lot of research we purchased an OutdoorsRV 20FQ travel trailer. Three years in we haven’t had an issue with it yet and like the simple but workable floorplan. We visited the factory in LaGrande and came away feeling even better. Guys in the service area come out and gave us lots of advice on how to make sure our trailer stays like new for years to come. You might pay a bit more in price, but the quality is so much better than what you find at a Camping World or any big RV dealer lot. Oh, we… Read more »

Ray Moody
Ray Moody

We purchased our RV, a used 2014 Winnebago Aspect from Motor Home Specialist in Alvarado, Texas, in 2015. They were very professional and helpful with the entire process. The coach was super clean, inside and out. We have had no problems with our RV. The prior party obviously kept it nice. We were amazed to find all the owner manuals inside the coach when we took delivery of it. The price we paid for the motorhome was well under book value. I just wanted to pass on a good experience. I would not hesitate to buy another RV from Motor… Read more »

Fran Pearson
Fran Pearson

My husband and I just purchased (Nov 2016) a Crossroads Elevation Toy Hauler from La Mesa Rv in Mesa AZ. The quality of the unit is pretty much the standard. You have to be pretty handy to own an RV or pretty deep pockets. We are e Trekell happy with the Service we got from La Mesa. There were a few items that needed fixed on the unit, one of which was a one slide motor on a two motor slide. When they replaced the slide motor since they had it out they replaced both. Not many dealers would do… Read more »

Don
Don

Have a Tiffin RV and while we had a few very minor problems they were promptly taken care of by the dealer. If a visit to Red Bay is necessary the service there is tremendous and very reasonable.

Geoff Blair
Geoff Blair

Geoff Blair says:
January 7, 2017 at 1:30 pm
With regard to your weekly letter and specifically RV quality, I’ve always said whether RV quality of life in general….there will be problems but it’s how you handle it that marks the difference. I.E.: I’ve had several problems with my 2002 TIFFIN but Bob Tiffin and his staff have handled everything admirably. I have zero complaints. Bob TIFFIN has re-written the book on customer service.

Silvia
Silvia

We are very happy with our 2010 Tiffin Phaeton and extremely delighted with service from the factory in Red Bay. There have been some very minor issues which were efficiently taken care of, as well as some repairs and replacements at no cost to us, done voluntarily by the factory. I have seen floor plans I prefer to our Phaeton, but I would never consider trading it! On the other hand, the Monaco we had before the Phaeton had nothing but problems, some of them very serious, and there was no help to be found from manufacturer or dealer. I… Read more »

Dave Graham
Dave Graham

We traded in a 2012 27′ Keystone Cougar for a 2014 32′ Forest River Crusader and neither one had any major problems, and any that we had were taken care of to our satisfaction. Both manufacturers were great to work with and with no out-of-pocket costs. We traded in the Crusader for a 2015 35′ Keystone Montana High Country because we liked the floor plan. The flooring buckled due to heat in Arizona because the manufacturer didn’t glue the flooring down. They said they don’t need to back east where it is not as hot. Affinity RV in Prescott Valley,… Read more »

Craig
Craig

I recently purchased a new Airstream special edition Pendleton/National Park centennial model and we’re happy with it because of the very capable tech we have at Desert Autoplex in Mesa, AZ. This is our 3rd Airstream, and the previous one was worked on exclusively by the same tech, Nick Rodriguez.. He is the ONLY one I want taking care of my trailer. He did the PDI on the new one and we have had zero problems. A lot of people complain about their dealers or experience,( the Airforums are rife with complaints,) But we are very pleased with ours. .… Read more »

Joe Vagott
Joe Vagott

Chuck, I know what you mean about Marcus Lemon’s

RC Schneidler
RC Schneidler

C. W. McCall recorded “Convoy” (not Convey…).

John Ahrens
John Ahrens

We’ve been mostly happy with our 2015 Tiffin Phaeton, although it’s not been problem free. To the point of fixing the quality issues, that will only happen when some new entrant comes in and disrupts the industry, much like the Japanese car makers did to the auto industry in the 70s.

So we need someone who understands quality manufacturing to come along and offer quality products at reasonable prices.

Douglas C Rutz
Douglas C Rutz

I also hope that you keep the heat on the manufacturers lack of quality and dealers follow up. It is absurd that RV purchasers put up with the poor quality and amount of time it takes to get an RV repaired. These same RV purchasers would never put up with this treatment from the automotive industry. Thanks for your efforts in bringing these problems to the forefront and hope new rv purchasers read your magazine before purchasing.

Rich
Rich

After quite a bit of research including reading many, many online discussions on various sites and examining many used RVs I settled on buying an older diesel pusher made by a manufacturer that values quality over quantity, Foretravel. This is especially important since I live in my motor home. Because it was built to last – and I can see that it was, I believe I could continue to do so for perhaps 20 years. There is a surprising percentage of 25-30 year old Foretravels still going strong. The support I get from the owners’ forum – an incredibly intelligent,… Read more »

Phil Atterbery
Phil Atterbery

I’d like to award an “Attaboy” to you. Your news letter is a joy to read every Saturday morning with my coffee. Your observations on coach quality I feel are spot on. I retired from the USAF & Cessna Aircraft so I’ve been spoiled by good engineering & construction. I feel the quality should go in before the name goes on. I also believe your voice should have a wider audience. I’m going to take every opportunity I can to promote your news letter through my contacts on Facebook & other social media sites. Please keep up the good work.

Ed Killgore
Ed Killgore

We are recent full-timers but we have owned various campers (expensive junk) over a fifteen-year span. Our present home is an Augusta Ambition which is now owned by The RV Factory, a small independent manufacturer in Elkhart that sells direct, will customize up to a certain point, installs residential appliances and specializes in a quality build using good engineering practices. Yes, we have had some minor adjustments and issues with the components (Dometic) but the company has cheerfully and quickly addressed the issues and rectified the problems. The only insurmountable issue for a potential buyer is the weight of these… Read more »

Jim Clark
Jim Clark

Was especially glad to hear your positive opinion of the Ambition. We have visited their plant , liked what we saw. We also have friends who own. lUXE and are very sarisfied.

Oscar
Oscar

Hi Chuck. I am researching different RV options thus I welcome your new section since from my first findings “quality” seems to be a major issue. I have learn so far manufacturers they don’t care how they produce products but sell them. Well any manufacturer in this path will pay in the future by loosing market and reputation and any expansion investment to boost production will eat them at the end… I still do not understand why these companies do not learn from pass similar experience of other manufacturers. As buyers become wiser these manufacturers will pay fir their mistakes.… Read more »

Lewis Martin
Lewis Martin

I have a 2014 Tiffin Phaeton 36 GH which was not without some problems . All the issues were taken care of by Tiffin (a trip to Red Bay) or by a dealer. I am very happy with my purchase and would purchase another product from them and would recommend them to RVer’s looking for a Motor Home.

Tommy Molnar
Tommy Molnar

It’s nice to see all the positive remarks by happy RV owners here. So I’m going to add MY positive remarks. We bought a 2012 Arctic Fox 25S from a dealer in Salt Lake City – who is now gone. We live in Northern Nevada. Of course there were some issues with the trailer. We made an appointment with Northwood Mfg. in La Grande, OR and took our trailer up there for the ‘adjustments’. They fixed everything and even did some stuff that we asked to be changed – all without cost to us. We’ve only seen Northwood in the… Read more »

Steve C
Steve C

Apparently I am in the minority for which I am thankful. I purchased a 2014 Entegra Aspire used when it was approximately 1 year old. I was not aware that the previous owner had not followed the factory recommend procedure for slide out deployment until 3 months after purchase in severe rainstorm(slide outs leaked due to sealant tape rolled off). I contacted the dealer I had purchased from and was told to contact Entegra (in other words I was on my own). With low expectations I did contact Entegra and was pleasantly surprised. The warranty department not only agreed to… Read more »

Grant Mitchell
Grant Mitchell

“Don’t Stop Now” !! Hello Chuck; I am re-enthused to see your comments regarding RV quality or the lack thereof,. and the seeming diss-regard for customer satisfaction by dealers and the near industry monopoly of manufacturers. Please, do not lessen your efforts to inform as many as possible of the current rights and wrongs that currently exist. I and I’m certain many other longtime RV owners would willingly offer to you, the benefit of our “Hands-On” experience (I started in 1962) were you simply to ask. I look forward to hearing from you. Keep up the good work !!

David Toll
David Toll

I now have a Jayco motorhome, which has had a number of issues. It came from a Camping World. In my experience with 2 Camping World locations, they are very good sat selling RVs, but far from good at repairing them. The first CW we used had a service department that was inadequate and its treatment of customers was bad. The second CW (where we bought the Jayco) is somewhat better, until they were entering high season for sales, at which point they would no longer fix things for me. However, unlike the case with Thor mentioned in the Editor’s… Read more »

John Bolinski
John Bolinski

Since today is Orthodox Christmas, I wish all of you a very Merry Christmas. I already got my first gift with the article written by Glen Scofield at 3:15AM this morning. He mentioned the RV Consumer Group, and I will definately sign up. In 2011 we bought a Cruizer Toy Hauler, we cal our “Backward RV”, since the antenna switch, awning switch and all water pipes inside, were all hooked up backwards. We also got 3 class C tires and 1 class D, which was not at the appropriate pressure. Because I had back surgery and could not take it… Read more »

Brian V
Brian V

Hi Chuck; You asked to leave a comment about good RV dealers. Living and retired in Florida now for 20 years…maybe the retirement capital!! Have been slowly moving up in the world from a pop up in my younger years (actually two of them) and were enjoyable for a family of four and in the military. Then we moved up to a 24 foot travel trailer purchased at Grandsport RV in Melbourne FL. Very nice people, mom and pop that take care of their customers. Most recently we purchased an almost 30 foot APEX ultralite from Giant Recreation World in… Read more »

Glen Scofield
Glen Scofield

We have been very pleased with our travel trailer, a 2011 KZ Spree, purchased in Reading, MI. There were two goofs, one was poorly installed seating trim in the interior and a very weak rear bumper which collapsed after driving a couple hundred miles with our bikes on the back. The dealer repaired the interior problems with no complaint. KZ refused to repair the bumper or to even respond to attempts to communicate with their so-called “consumer support”. After five years, we still think we got a good deal–as long as we don’t need to communicate with KZ. I’m sure… Read more »

Tren
Tren

Happy with my RV AND the after sale service IF you go to the manufacturer in Red Bay, Alabama. I have a 2008 Tiffin Phaeton. Small issues here or there, but we’ve been able to fix most ourselves.