New Puma Problems

mikee · Joined: 23 May 2008 Posts: 6 Location: western washington

Is it normal to have a leaky outlet neck on black water tank and fridge/freezer on the blink? This Puma 26rlss is only 4 months old. My local dealer says they will take care of it, but it's been 5 weeks and they still haven't called me in for the fixing. Mike

tantamount · Joined: 15 Apr 2007 Posts: 211 Location: roaming

Of course it's not normal. Start calling them. Every single day. Take names. Get answers from the person you speak with or ask for someone higher up in the food chain from whom you CAN get answers.

Motor31 · Posted: Sun Aug 17, 2008 7:51 am Post subject:

Start looking for the factory rep regarding customer support and ask them for assistance with the dealer. You can also ask them if there is a service center in the area that can do the work since the selling dealer is unresponsive.

You can also contact the Better Business Bureau and file a complaint as well, provided the dealer is a member.
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Mike, Nancy and the Fuzzies
2005 MS 38 RL3
2001 Volvo MH (HDT)
2004 R1150RT (piggyback)
1996 Jeep Cherokee (toad)

rockportbound · Joined: 30 Aug 2008 Posts: 6 Location: Meadows Place Tx

We had a couple of problems with our TT by Keystone. I got tired of playin' around the little guys (dealership) and went straight to the throat (manufacturer). They are right now taking care of the problem... Unfortunately, once the "salesperson" makes that commission, he could care less what happens...

Kirk · Posted: Sat Aug 30, 2008 10:58 am Post subject:

mikee,

Did you ever get your RV repaired?
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Good travelin !................Kirk
URL: www.adventure.1tree.net
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