Question of the Week
 
If you bought your RV from a dealer, do you have it serviced and repaired there, too (except when traveling)?
 
With  1513 responses thus far, here's how the voting is going:
 
Always
15.40% (233)
Most of the time
19.23% (291)
Some of the time
23.07% (349)
Never
42.30% (640)
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Purchased a Jayco from R V Canada,Ottawa Canada last summer...Went back this year for warranty work.Appoint was for 10,started at 11:30,left at 6..should have done it myself...My beef is with the service dept (could not care less) not Jayco ...They have been very helpful and you can talk to their customer service people!!! I live 20 hours away in N.S.
Posted:   8/18/2007  By: Jim in Halifax  
We bought our 2005 Sprinter at Finger Lakes RV in Canandaigua, NY. It developed a leak in the roof about a year and a half later. They caulked the seams on the roof and then charged us a high rate although it should have been covered under warranty. They argued it was not covered under warranty, and that it was our fault because we were supposed to check the roof periodically for cracks, etc. I argued the roof should not leak that soon, if at all. We argued loudly (they tried to get us to leave), we paid, we contacted the manufacturer in Canada, sent them the bill and was reimbursed as it was covered under warranty. We will never go back to that dealer again. Beware of small dealers.
Posted:   8/18/2007  By: RL in Pavilion, NY  
When the warranty is up I will do all work & servicing.Had it back for warranty repairs & it took way to long.
Posted:   8/17/2007  By: Rick Alberta  
We paid $1500 for a service contract. Ended up sending letter to BBB to no avail. This year we could not get service so we cancelled due to "breach of contract". Only time dealer responded quickly and we no longer have service contract. RV dealers are not thought of very highly as you can see from the comments. You pretty much have to gamble on everything going right.
Posted:   8/16/2007  By: Anonymous  
Purchased a 95 Award TT at Can Am RV in London Ontario, Regretably, they are 3 hours from home as I would trust them implicitly. I too have found that many dealers are there to sell and service is not a priority. One dealer even had business cards on their counter from another RV shop in the next town for those wishing service. At least he was honest about it.
Posted:   8/16/2007  By: Robin - Toronto  
My Dealer is 100 miles away. I get excellent service pre season and have found the Winnebago Warrantee Service to be excellent also. Oil changes can be local to save gas. A.D. in NH
Posted:   8/15/2007  By: A.D.Copestakes  
I bought a winnebago 2006,After the dealer had our check, forget about any service of any kind. Six weeks to look at a problem, forget about time to get it fixed. Warantees are a joke, no dealers want to handle warantees for their customers, nor do the dealers provided on the websites of the manufacturers we ran into. There is no reasonable compensation to them to do the the repairs. As seniors having spent $72000 on a premier product we were dropped as soon as the dealer had our check and we walked out the door. I have been doing all the repairs myself in complete frustration. We have a beautifull Winnebago on Ebay as a result. Too many frustrations ruined our first RV experience.Most campgrounds were better than we ever expected.
Posted:   8/14/2007  By: Dan in Richmond, Va.  
bought a BT cruiser from long view rv $90,000.No Warrantee .ect couldnt even get them to call me when the power steering was broken before delivery to UK. When the dealer has your cash he doesnt give a damn.
Posted:   8/12/2007  By: pete beale UK  
That is one of the reasons why we bought our HitchHiker where we did. Small town dealer, we know and respect the owner & employees and get treated the same.
Posted:   8/12/2007  By: St. Joseph, Mo.  
We bought our trailer in Arizona and live in Northern California...a little far to travel.
Posted:   8/12/2007  By: Anonymous  
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