Sunday, December 4, 2022

MENU

Camping World, Heartland RV accused of failure to deliver serviceable vehicle

5
(1)

An RV buyer has sued Heartland RV and Camping World in the U.S. District Court for the Western District of Texas.

In June 2021, Plaintiff Michael L. Jones of San Antonio bought a 2021 Heartland Pioneer BH270 travel trailer from Camping World. The RV was manufactured by Heartland RV, an Indiana company wholly owned by Thor Industries, Inc.

The Heartland Pioneer BH270 Travel Trailer.

Breach of warranty of merchantability

The complaint alleges defendants failed to deliver a serviceable vehicle and, once the buyer discovered mechanical discrepancies and defects, failed to repair defects and discrepancies under warranty. Jones’s complaint alleges that the defendants breached both express and implied warranties attached during the sales transaction and thereafter during the Plaintiff’s efforts to obtain repairs.

Plaintiff’s filing states that the problems with the Pioneer kept the travel trailer out of service and in the shop for over 200 days in its first year of ownership and operation. The complaint accuses Camping World of deceptive practices in the RV sale, stating that the Pioneer was “defective in materials and workmanship when delivered.” In addition, Camping World returned the trailer to Jones, representing that repairs were made when they were not made or were made in a deficient manner such that Plaintiff suffered “substantially impaired use, value, and safety.”

The lawsuit seeks relief and general, special, and actual damages, including treble damages, in accordance with the Texas Business and Commercial Code. It further asks the court to rescind the sale of the Heartland Pioneer and return the sales price, along with all costs associated with repeatedly returning the travel trailer to the shop, along with damages for loss of use, mental anguish, and for attorney’s fees and costs.

##RVT1072b

Did you enjoy this article?

Click on a star to rate it!

Average rating 5 / 5. Vote count: 1

No votes so far! Be the first to rate this post.

Comments

Subscribe
Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

43 Comments
Newest
Oldest
Inline Feedbacks
View all comments
Meg H
6 days ago

I have the same camper. Wish I could get in on this lawsuit. Been at Camping World since August 15th for a roof that blew off. Had it in for service on the furnace and sink prior to that and ended up having to take the unit to another repair service. Camping world sat on it for over a month. Other place fixed it in a day. 🙁

Caterina McGlynn
1 month ago

We are having the same issue with our Heartland, including previously “fixed” black mold, tanks that don’t function, etc. The Good Sam warranty is invalidated, because of the pre-ex conditions that they failed to disclose. Plus the roof had had a leak, but they never fixed it, prior to purchase and failure to disclose issues with it, or maintenance required.

I would like to know what attorney(s) we can contact, or if anyone has suggestions.

Meg H
6 days ago

I’ve got the same issues. 🙁 This unit is a piece of junk. If I find help, I will let you know.

Jamie McLaughlin
1 month ago

Thanks so much for sharing this article. We are currently having the exact same issues with our Jayco and Camping World. Frustrating doesn’t even come close to describing it. Can you provide anymore information? We would like to contact the Attorney they are using. As a few of you have already commented, there should be a Class Action Suit. Camping World is the biggest scam I have ever been involved with, to call them criminals is actually a compliment.

Larry Nelson
1 month ago

Cardboard boxes attached to lumber truck chassis. Hmmmm….what could go wrong. I will stick with my 1977 GMC Motorhome, thank you.

Randy Cook
2 months ago

who is the plaintiff’s attorney in this case

Linda
1 month ago
Reply to  Randy Cook

I would love to know also. It needs to become a class action suit!

Jamie McLaughlin
1 month ago
Reply to  Linda

You are 1,000% correct! I have been researching and I can’t find any additional information on this case but I would most definitely be a part of hopefully at least slowing down this criminal activity. Enough is enough!

Meg H
6 days ago
Reply to  Linda

I’m in if they go class acton.

Jamie McLaughlin
1 month ago
Reply to  Randy Cook

I would also love this information!

Gary Bate
2 months ago

I think like one poster here says RV’s are a DIY project every trip there’s something. I guess you can’t really expect a cheaply built house to get bounced around on a chassis generally not built to that end and have it remain intact all the time. Some of these giant 5th wheelers and class A palaces just make me cringe when I see them they may look glam inside and out but it’s all smoke and mirrors, the manufacturers are driven by profits not reputation, which is a sad reality on much of life these days. Maybe those van lifers are onto something with their rugged self builds? Personally I’m pretty happy with our 2009 Winnebago View, although there’s always something….

Pat Brown
2 months ago

I don’t understand. Why isn’t everyone doing this? Where is the class action suit? I’ve never filed suit against anyone, but If this happened to me, nothing would hold me back. Some lawyer(s) out there might be able to make a few bucks here?

Kim Hardesty
2 months ago
Reply to  Pat Brown

I went through the very same scenario. Our RV was a Heartland a 2021 and purchased from a Camping World. After 3 months of it sitting on their lot and lying that they were waiting on authorizations for repairs. I contacted one person who suggested a better repair place. He was fired or let go it sounded like (he was a good person) a couple of months fighting for repairs. We had to take our 5th wheel 150 miles round trips for repairs. We had also purchased extended warranty at point of sale. I called attorneys to create a torte, because this was so wrong that a new purchase was in a shop for 6-7 months in one year. We only got to use it one weekend. We traded a 2014 FR and I wish we had it back. This is Florida – the law firms turned us down. I also told intake person this was a common complaint with a lot of names on fb site. We sold it. We were honest with the new buyers. They bought it anyway. Extended warranty we purchased was transferable. I hope we had gotten everything repaired but heard they had slide water problems which was one thing we supposedly had repaired. They were told. This manufacturer should be responsible. Now we are without camper.

Linda
1 month ago
Reply to  Kim Hardesty

In florida also, huge issue with a 2022. Have yet to use it but have spent countless hours fighting with Camping World. On top of all this camping world charged $1000.00 at time of purchase to have done all warranty work prior to sale! It goes in for service and comes back with more damage!

Jamie McLaughlin
1 month ago
Reply to  Pat Brown

I agree but not exactly sure where to start. I researched Camping World’s Better Business Bureau profile and they are rated a 1.3 out of 5 stars with over 4,000 complaints. At some point Consumer Affairs needs to step in and start protecting consumers. I’m with you on never filing a suit. I found an Attorney in Ohio that has dealt with a cases regarding the manufacturers but not directly with Camping World. Any direction from anyone on here, I’m completely committed at this point to do whatever it takes.

C Bellamy
1 month ago

I would love to know what the outcome of this lawsuit was. Our lawsuit was served last week to Camping World. Now waiting for Keystone to get theirs.

Capt-Kirk
2 months ago

THOR
Airstream
Heartland
Hymer
Dutchman
Jayco
Keystone
K-z
Crossroads
Redwood
Airstream
CrossRoads RV
Cruiser RV
DRV Luxury Suites
Dutchmen
Entegra Coach
Heartland
Highland Ridge RV
Jayco
Keystone RV Company
K-Z RV
Redwood Residential Vehicles
Starcraft
Thor Motor Coach
Venture RV
MPG
Forest River

larry s.
2 months ago

its been Thorarized all about $$$$$$ I will never buy any thing touched by THOR.

Capt-Kirk
2 months ago
Reply to  larry s.

Amen

Suru
2 months ago

I hope the plaintiff wins. It might send a message.

Michael Butts
2 months ago

We own our 4th RV (a class C motorhome) and we have come to the conclusion that RVs are not complete vehicles, but are kits with “some assembly required”. There’s just no way to own an RV without having advanced DIY skills or a fat checkbook & the patience of Job.

Spike
2 months ago

IMO, Heartland builds nothing but pure junk. The first one I was ever in years ago had a floor that felt like a trampoline and trim was falling off…and that was at a local RV show! Friends of ours made the mistake of buying one and suffered the consequences of constant issues for two years before dumping it for a better brand.

I hope the suit is fully successful and Heartland and Camping World have to pay big.

Ole Fuse
2 months ago
Reply to  Spike

Spike,

I agree… I won’t buy anything from Heartland ever… this is me at a local RV store checking out their 21RBSS from Heartland Northtrail.. vimeo.com/user8092868/

Ron
2 months ago

It’s about time.

Ron
2 months ago
Reply to  Ron

I applaud you ! This is a common issue with this industry. More RV owners should take up this problem with litigation.

Eugene Francis
2 months ago

I am going through the exact same thing with my 2022 BH270. Rusted stairs, rusted leaf springs, broken heater, laminate peeling everywhere on the inside, etc…

Paul Whatley
2 months ago

I also own a Thor product, a 2009 Damon Challenger bought used in 2010 with 5,000 miles. Immediately started having mechanical issues, including the failure of the windshield wipers our first trip out. I called Thor and they basically told me to go pound sand, as the warranty was no longer valid as I had bought it used. I’d never buy another Thor product!

Thomas D
2 months ago
Reply to  Paul Whatley

You blamed thor for wipers not working? Did you think of reporting that to perhaps the motor part of it, most likely Ford. Who you gonna blame for say, bad brakes?

Paul B.
2 months ago

I hope Jones wins this BIG TIME. Lemonis has sold too many 🍋 lemons.

Tommy Molnar
2 months ago

When I see both Thor and Camping World in the same article, I know there’s trouble ahead. This is a horrible story and I really feel for Michael L. Jones and his terrible experience(s). I really hope he wins this suit. I wonder if Mr. Jones was a “first time buyer”.

We bought our 2012 Arctic Fox 25Y new. Even with Northwood’s good reputation, we had some issues but we had them quickly fixed at the factory, a short tow day trip away from our home. Not sure that could be done today.

Bob p
2 months ago
Reply to  Tommy Molnar

2012 they were still building a certain amount of quality.

Rick DeMotte
2 months ago
Reply to  Bob p

They are still building with quality. On my second Nash a 2020 23D that besides a couple of minor things (Lippert issues, not Northwood) the trailer has been flawless. 10K on it now and rolls as new without issue.

Tommy Molnar
2 months ago
Reply to  Rick DeMotte

We started out with a 97 Nash 25S. We had that trailer for about 16 years and had very few issues – and we beat that poor trailer to death off roading and boondocking. When it came time for a new trailer we headed straight for another Northwoods product. We’ve not been disappointed.

Binkyk
2 months ago
Reply to  Tommy Molnar

We bought an Arctic Fox tt in 2013. Other than a few minor issues, it’s been a pretty good trailer. We have about 60k miles on it, and spend our winters in it in Florida. It may not be the most glamorous unit, but I was looking for good basic construction. They are all built with cheap materials, but AF is a good name to go with.

Jesse Crouse
2 months ago

The lawyers will get rich out of this and nothing will be solved.

Jim Johnson
2 months ago

I agree that all too often RV warranties are a joke. And RV owners are commonly stuck with the cost and time of repeat trips to obtain warranty service. There are reputable, licensed and insured mobile RV repair shops that won’t do warranty work because of the hassle dealing with manufacturers.

Chris
2 months ago

I truly hope you win. This happens way too often.
Most of the stuff that needs repair is simple enough but many dealers only care about selling an RV. Once you paid, you’re screwed.

Subscribe to our newsletter

Every Saturday and Sunday morning. Serving RVers for more than 20 years.