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Camping World RV buyers: How happy are you with your purchase?

Camping World stores are spread across the USA, with new ones popping up every few weeks. The stores are best known historically for their big selection of parts and accessories. In recent years, the sale of RVs have jumped to center stage. Most sold are inexpensive travel trailers, but not exclusively.

RV repair service is also a major focus these days.

CEO Marcus Lemonis claims in his ads, “If you’re not happy, I’m not happy,” which sounds good, but a lot of customers might disagree, wondering if Lemonis even cares. Yet, Camping World has its fans, too.

In this survey, we’re interested in learning from RVers who bought their RV from Camping World: Was it a great experience, an OK experience or a horrible experience?

Whatever your story, would you please take a few minutes after responding to leave a comment?

Remember, if you are on a slow internet connection it can take a few moments for the poll to appear. If so, stand by.

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168 Comments
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Jerry Weadon
21 minutes ago

Bought Pioneer and was lied to and had problems from beginning and nothing covered and extended warranty was a joke

Donna Dingman
18 hours ago

I bought a 2014 class A motorhome from camping world. There were some small things that I noticed were wrong and was told not to worry. I was told it would be gone through and cleaned and everything would be fixed.

Shortly after, I ended up in the hospital having open heart surgery. When I started going through the motorhome there was a lot more wrong with it than I was told. The slide did not work, the dash air did not work, the bathroom door would not open because the door knob was broken, there was extensive rust throughout, the right rear lights did not work, half the blinds did not work, etc.

Some of these things were pointed out and I was assured they would be fixed. When I called camping world regarding the issues, all I received was an apology. No offer with the repairs.

They are very dishonest and I will never do business with them again or refer anyone I know there. I will only provide the negative and honest reviews they deserve. Buyers be aware!

Bob M
4 days ago

In Scranton, Pa CEO Marcus Lemonis bought up Gander Mtn and it ran as a sporting goods store. Than one day he decided to get rid of the Gander stores that didn’t sell RV’s. I guess all employees were not told they were closing. Even though everything in the store was on clearance. I asked the sales man why everything was on sale. As the manager walked by he asked him. The manager said we’re closing. The guy started crying because no one told him and he needed the job. I sent Lemonis a letter, but no response. Since than I’ll have nothing to do with Camping World or it other stores. Plus all the negative comments I read. You think the BOD would get rid of Lemonis with all the negativity he brings Camping World.

BillyBogey
4 days ago

As background I grew up in a Family Business in a small town in Ontario. My Dad ran a good business as He was smart enough to know that “Sell-Thru” meant Repeat Sales come from again, again & again!!
Got the point & took to the Corporate World & it paid off!!

Lisa Adcox
4 days ago

There is many chains out there that sell RVs that have issues such as they only service RVs purchased from them. Sometimes service issues arrive that is out of CWs hands. Sometimes they are blamed for manufacturers issues, they are who sold it so they are easy target. Along the way I have met many RVers who love CW and many who don’t. What’s amazing is when you ask have you ever shopped there some say NO, I just heard about how bad they are. Do your homework before buying the same as buying a car. Then if you find a deal good for you and at CW, go for it.

Roger B
20 hours ago
Reply to  Lisa Adcox

I have tried to shop at CW for parts and accessories twice at different locations. But they never have any of the parts I needed. The parts needed were maintenance and minor repair parts. Light bulbs, plumbing fittings, etc. I was told both times that they do not stock such parts.

Ray
4 days ago

The survey should be qualfied by date of purchase. CW wasn’t always run the way it is now. I had a good experience, years ago. That said, I agree this survey targets CW and to be fair, it should be generic.

Glendon Fleming
4 days ago

It was a bad experience. I promised if they made it right, I wouldn’t say bad things. They made it right, in the end.

K Gates
4 days ago

We should really be asking about all RV purchases and their owners level of satisfaction. New, used, direct from manufacturer, dealer, private sale, etc.

Roger B
20 hours ago
Reply to  K Gates

That would have to be done more like a survey with many questions and multiple choice answers.

C Botner
5 days ago

To be fair and unbiased you should ask about other corporate chains of dealerships, not just camping world.

Pat
5 days ago

We bought from CW in 2017. We live in MD. We were at a show in Hershey, PA. The salesman was from VT, the sales group he was working with were from Syracuse, NY. We bought a Class A Winnebago, to be built in Iowa. What could possibly go wrong?
In all fairness, we are very happy with the MH after 5 years. But… CW is horrible with service and repair, in general, and nationwide. We have travelled thru 49 states and 9 Canadian provinces. I use Good Sam/CW techs for identifying and troubleshooting problems. I fix what I can as DIY projects. I use mobile techs for what I can’t handle alone. I have learned after 6-8 attempts that CW service is incapable of sticking with schedules, fixing and repairing broken equipment. We have been to Forest City 2X and had repair work done.
I have never understood why CW doesn’t do better in service. But then, meet Marcus. His business plan is SELL. Simple. Sell and move on. Service is not in his wheelhouse, and therefore not in CW’s.

James
5 days ago

Are any of there posts going to be passed on to Camping World?

Admin
RV Staff(@rvstaff)
5 days ago
Reply to  James

Hi, James. Marcus Lemonis is very aware of RVtravel.com and Chuck Woodbury. I think he keeps tabs on some of our posts, and comments, so he might be reading this right now. Hi, Marcus. 😀 –Diane

Roger B
20 hours ago
Reply to  RV Staff

I seriously doubt he cares enough to make changes. As long as the units are selling and he’s making money, to hell with the customer. There’ll be another along in a minute.

Admin
RV Staff(@rvstaff)
20 hours ago
Reply to  Roger B

I agree, Roger. I just wanted to let James know that Marcus is aware of Chuck and our posts about him and Camping World. But you’re correct…it won’t make any difference. Have a good night. 😀 –Diane

Rick
5 days ago

I looked up CW on the NH atty general site all it say get a lawyer.

James
5 days ago

Worst mistake I have ever made. Nothing but problem after problem. They claim to have fixed a problem. But when I show up to pick it up. It doesn’t work. Impossible to get them to return a phone call. I have never been more then 75 miles from home. The motorhome has NEVER been 100%. It take me calling the corporate office to get anything done. If you’re not happy, I’m not happy, is their CEO’s motto. He must never be happy. I made a suggestion that they pay it off and I would just give it to them. The only response is that I could trade it in. Sure. Go deeper in debt. They have 0 customer service. Only care about getting your money. This was a used unit. I don’t think they ever looked it over. Just parked it in the sales lot. I am retired military. It was my dream to travel to most if not all the National Parks. They completely sunk my dream.

Admin
RV Staff(@rvstaff)
5 days ago
Reply to  James

So sorry to hear about your bad experience(s), James. I hope you can somehow get your RV fixed so you can pursue your dream of visiting the National Parks. And thank you very much for your service. Take care. 🙂 –Diane

Rick
5 days ago
Reply to  James

I bought one from them a 2019 and they snuck in a warranty for tires 750 i didn’t ask for and when i called them they said non refundable.
Beware of fast hands and what you are signing for

Chris
5 days ago

Worst experience I’ve ever had. Never going back.

Sandy Young
5 days ago

The only thing positive I can say about CW is they had a great selection. After purchasing my RV I had a leak and some other problems. This was within 6 months of purchase. Also I regrettably purchased the extended warranty extending my “complete” coverage to 5 years. They kept my RV 3 months, did not fix leak, did not fix any other minor issues due to parts not in stock. They did advise me I needed tires, when I advised the service manager I had only put 300 miles on RV since they sold it to me. I asked him did they sell me an RV with bad tires? He quickly retreated from me needing tires.

Last edited 5 days ago by Sandy Young
Andrea
5 days ago

Worst experience I have ever had new to the 5th wheel experience that was ruined by this money hungry company. Didn’t clean the 5th wheel, didn’t clean the black tank out, didn’t fix the gas leak, broken furnace that I didn’t know about until winter hit, my keys and paperwork with remotes that broke because they were tossed in the back in the toy hauler. They didn’t go over the rv to teach me how to operate everything. They took my money and turned their back. Couldn’t get a call back, an email or even a response from Facebook! I regret buying my 5th wheel from a company that doesn’t care about their customers.

Rod Bennett
5 days ago

Bought a new 5th wheel in February 2022 from Camping world in Eugene Oregon. Before we purchased it, I informed them that I had a Ram pickup with the Ram boxes. We went to pick it up and they discover they didn’t have a hitch that would work. I had done my research before and told them that a sidewinder pin box was needed. So they order the sidewinder and three weeks later we pick up the fifth wheel.

On the way home, 4.5 hrs, the 5th wheel slams the truck sideways on every corner. I call Curt hitches the next morning and they tell me that the hitch camping world installed won’t work with the sidewinder and could cause a wreck. I call Camping World and tell them the problem. So they order the “correct” Curt hitch. We make another 4.5 hr trip to get the “correct” hitch installed. This hitch seemed to not work either.

On July 10th, 5 months after purchase, we took our first trip, with broken air conditioner, broken Auto leveler and a couple of other things.

Never again

Chello Torres
5 days ago

I love camping world I always finding new and exciting items every time I go there. Thank you for being there for my 50′ motorhome needs

Vicki
5 days ago

We bought a 2022 trailer from camping world at the end of 2021.. the trailer has been in the shop more than we have used it!! Had to have the rear Window sealed, then replaced. Faucets replaced. Still broken. Carpet replaced, now only pad under half of carpet .. and the main computer brain went out. So, our jacks stopped working. You think they would send a mobile repair? NOPE! We will never, ever, by from camping world again!!! And we share our horrible experiences with anyone looking to buy from them.

Aaron Coleman
5 days ago

Would never recommend purchasing here. Made the mistake once, wont do it again. Purchased a camper in the winter from them. As soon as it warmed up found a major defect in it. After a year of run around. Finally got CW corporate involved and they told the branch they had to fix our camper. Branch is still fighting that they shouldn’t have to fix it. Parts are in I’ve been told but now service won’t call me back to schedule dropping it off for repairs. Worst experience I have ever had with a dealership. My only recommendation is to get corporate involved if you have issues. They’ll push the branches to make it right.

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