How satisfied were you (or are you) with your RV’s factory warranty?

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Has your experience with your RV’s factory warranty been good? Or not so good? Or just okay? Inquiring minds want to know.

Here’s your opportunity to tell the world. Please feel to leave a comment. We love comments!

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Abe Loughin

We bought our Grand Design Momentum in April of 2018. I am a semi retired RV tech living full time in it and traveling/work camping. The first time I needed warranty help I was actually working for a Grand Design’s dealer and went through the normal channels. The response was what I consider a little quicker than average. On another occasion we were traveling to our next gig when an awning arm bent, I called customer service and they had me send a picture of the damaged part plus measurements of the arms. I gave them the address of where we were going and our arrival date, the parts got there 2 days after we did. We are working in the Florida Keys and the nearest dealer is about 4 hours away, I’ve needed parts twice more since we have been here and both times they have sent us the parts. Both times the parts were correct and got to me in a very timely manner. I am very happy with the customer service of Grand Design RV.

Thomas

Bought my Forest River in 2016. Had about 6 items that needed replacing or repair. The Camping World dealership actually work with me because we had several trips planned and they accomadated us as some items ordered took to long to receive between our trips. They allowed us to bring the camper in on the repair day and did the work and finished by closing time. I did notice a number of campers on site waiting for repair. I am particular about my stuff. I did not want my camper sitting exposed to the elements any longer than necessary. I must say that with a lttile prodding that the dealership did a good job. I mention some of the problems were faulty fireplace, microwave, leaking waterline behind shower, broken drain seal. All in all minor things but I would give the guys at the Camping World of Jackson,ms at least a 9 out of 10. We love camping and plan to continue throughout our retirement until I can no longer do it.

Vanessa

Only had it for 16 months and on the road for only the last 8 months so haven’t needed any warranty work.

Donna Simonds

Thanks for giving us this comment area since I don’t use FB.
I would have to say that my experience with Fun Country RV in Anthony, TX was a lifesaver since the 2018 Keystone Premier 19ft Tt turned out to be a lemon due to a defective black-water tank of which the floor soaked up the contents then developed a black mold issue that left my RV a useless health hazard. If not for that issue it was a great rig. Thank God it was under warranty, and I had purchased it in a Lemon Law state, from an RV dealership that is their for their customers.
But wait, loss of the Premier left me with only two choices few realize when buying an RV. You are still obligated to your finance contract and must pay thousands to get out of it or trade out.
Before this, all I knew was that I had only the ultimate choice of living in my truck while waiting for impossible repairs on the trailer. Now this is where your informative newsletter came in handy. When I found out the dealer was going to attempt to repair the trailer. Having dealt with black mold in RV’s before I decided to trade out. Fun Country RV gave me a great deal on a 2019 Keystone Cougar 26ft Tt that my truck can easily tow and that this lady RV’er can handle.
What I can tell you in total of my experience with Keystone RV warranties is this. Only deal with your RV dealership of purchase. I found other dealers who didn’t know much at all about the manufacturer’s warranty of the lines they sell. Sad but true. Also since you are under warranty, take your rig in for regular check ups to make sure all systems are functioning well.
As a lady RV’er of 14 years, I want to know that my new Cougar will work for me when I’m on the road and have to depend on it as much as it depends on me.

Steven Scheinin

I am completely satisfied with my Cedar Creek 36CKTS in which I am now beginning my 4th year of full time. Although the warranty is only for a year, they have repaired items past that time.

Joseph

We purchased from Manteca RV in CA. Their service on our 2 year Jayco warranty was outstanding. They covered every request that was warranty related, contacted Jayco to explain to them why something should be covered that Jayco rejected, and Scott, our service writer went out of his way to answer every question we had (this was our first TT). There is no question that we would purchase a Jayco again due to their excellent 2 year warranty. We recognized early on that pulling a box on wheels over California’s substandard roads was going to cause some issues. Thankfully we bought the Jayco with the two year warranty.

Gene Bjerke

I’m not sure what you mean by “recent.” I bought a new Roadtrek in 2010. It had a few issues (nothing really major) that were taken care of with no problems.

Benny H Smith

Ordered new Montana HC 305rl in2018. Unit arrived on time all checkled out. Went across country two months later after 1100 mile shack down cruize. My dealer and I did great with small items and getting service for my frige. However, 2 months into our 4 month cross country trip , I had a long list of warrenty items that should have been done . But no dealers I contacted would even give a window to do the work then or in the future. I contacted Keystone dealers, 5 in CA 3 in AZ. 1 in OR, before realizing I was wasting my time. So I made arangements to aband one our trip and leave it three months in Lexington Ky. But both dealers of keystone in Lexington refused to do any warrenty work for a unit I bought somewhere else. However I could come in and get all my work done within a week if I agree to not using the warrenty. From my experience Unlike with Ford where you can go almost all warrenty items fixed wherever you are; with an RV it is your dealer or do it yourself. I called Keystone and they said I must go back to my dealer 1000 miles away because it was under a year old.

Garry Hammond

I bought my RV 3 years old, so it was well out of the 1 year warranty.

A single year warranty on an investment such as an RV is way, WAY too little.

I compare my RV investment to an automobile investment.
Just about the same price.
My GMC truck came with a 5-year bumper-to-bumper warranty, and another 5 years on the drive train, that’s the engine, the transmission, etc. – Big stuff!
The truck will last me about 15 years, maybe more – my RV on the other hand… (maybe – if I leave it parked indoors… …but it may still fall apart all on it’s own).
My truck, same day service, most parts in stock, or readily available, professional mechanics.
My RV – well, you know the story…
Long time to get into a shop, long time in the shop, crappy workmanship.

Of course, the initial quality of parts and build is the biggest issue!

This is what really needs to be fixed.
Then we wouldn’t need so much warranty work!

JohnD

My problem wasn’t with the manufacturer covering items under warranty, but with the dealership that promised the world with their service department, but failed miserably when the time came for them to provide warranty repair. Every item on the list took two to three visits to get it fixed right, if at all. Each time I got it back it had more problems than when I dropped it off. And some of the issues I just gave up on them and fixed them myself out of my own pocket!

Goldie

Currently on the third Entegra coach purchased new. Their two year warranty and incredible customer service are unmatched in the Industry. And the quality of the coaches just keep improving.

Rodney D

My wife and I purchased a 2017 Forest River Cherokee Limited in April of 2016. 5 days later someone broke out my side slide window to gain access. Luckily nothing of value was in the camper for the culprit could trade for drugs according to the local police department. The metal latch that connects to the slide window was broken. I contacted the dealer and they put me in contact with Forest River parts department for a replacement. I was told that the windows come to them as one unit to fit into the cutout on the camper. In a few days I received a complete slide window unit for my camper, at no charge, to to replace the one with the broken latch. I was very pleased with Forest River’s response but it’s a shame they couldn’t just send me a $3.00 latch!

Steve - Alaska

We purchased a 2017 Montana fiver that we loved. We purchased it at Valley RV in Palmer Alaska where we have purchased other RVs. Between the local company and the manufacturer, we have had zero problems with getting things fixed! I believe that this is due more to our local business than the manufacturer, as they have been doing things right for years!
Have now put the Montana up for sale as we just purchased a 2004 Fleetwood American Tradition class A. Always wanted a nice class A but had to wait for the right one to get old enough so we could afford it!

KellyR

2014 Roadtrek Ranger RT purchased new April 2014 at RV World of Lakeland, FL. In first year the inverter and coach battery went bad. Problem found on one visit, brought it back when parts came in and inverter and battery replaced while we waited. Cabinet latch went bad, I notified the dealer and they sent me a new one from the factory and I installed. First year Chevy van had starting problems and found to be battery and a transmission solenoid of some sort. Chevy dealer fixed under their warranty. I figured that both batteries may have been “bad” because they set so long without being charged. All went as I thought things should as far as warranty work. I had not yet read about all of the RV horror stories. I guess we have been lucky. On the other hand, our research before buying led us to Roadtrek, which appeared and has shown to be a superior built coach. Someone needs to go to jail for what has been done to the Roadtrek company.

Smitty

Entegra Coach, 2 yr warranty, pretty much bumper to bumper. Sad to say, but it’s the nature of the business, returning to the factory is the only sure way to get it fixed right.

James

The purchase a new trailer and found during our delivery that the shower had cracked at the screws . The dealer ordered part and received it in a week set up time for replacement of parts all was completed with in a 2 weeks. We live in Calgary A.B Canada

Larry

Thor Freedom Elite warranty rep finds any excuse not to honor warranty problems. That’s a hell if a way to do business.

Lee

We have owned two Tiffin motor homes and warranty/factory service has been great.

JBC

Bought used, one year past warranty period. BUT, took it to Discount Tire to have tires checked and it was determined Michelin had recalled the tires. All replaced them all at no cost. That was great service. Been very fortunate that nothing has gone wrong (2012 model) so even an extended warranty would have been money out the door. Considered the extended warranty but determined it had way too many loop-holes. Taking good care of the rig.

Rick

Purchased New Montana from Camping World Davenport. Nothing was ready when we got there, it was not even prepared, spent 6 hours while they tried to fix the list. Kitchen cabinet door broke off when we opened in on inspection. We had traveled 5 hours to go pick it up. Had trouble with furnace time used days later. Took back to Camping World, service tech was showing us that it worked when someone pounded on door saying the RV was on fire.Ran outside and the furnace area full of flames and smoke, i used my fire extinguisher to put out, service guy came back 3 to 4 minutes later, he had run back to shop, with another tech, disconnected battery while I was unhooking the truck from 5th wheel. Keystone originally denied warranty for everything, Had to have attorney call, the unit went back to Keystone for 5 months, then in February Camping Called to have us come pick it up. It was minus 25 outside temp with 3 feet of snow on roads. First RV park opened April 15th so we took the unit for first time out, now it’s been over a year since had purchased it and were not able to used it at all. By third day Refrigerator stopped working (called) parts not covered in warranty not CW or Keystone, hot water only would heat with gas, had to replace element (not covered), rear A/C unit when tested blew out saw dust and fan blade grinding had to turn off. CW first said no longer covered by warranty (not even the 3 year extended plan we purchase (most expensive they had) didn’t cover it. Finally got CW to repair A/C who said it was installed wrong, had to removed and replace gaskets and seals, another couple days no use and had to stay in hotel while it was being worked on. So now this year might be the first time we get to use it come April 1. I didn’t even mention all the little stuff wrong that I fixed and paid for parts. They might claim warranty is good but they have to stand behind their word, were disappointed with Camping World and Keystone and the $65,000.00 we spent.