Website ranks Camping World second worst in customer complaints

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    The website PissedConsumer.com has ranked Camping World as the second worst company for the most customer complaints for the month of August.

    According to Pissed Consumer, Camping World has 1,840 total reviews and 12 resolved issues. The total cost of claimed losses are $6.3 million, an average of $14,100 each.

    Here’s a recent video review by customer Terry Buchholz about his nightmare experience with Camping World. Buchholz purchased a 2017 Fuzion 420 trailer at the Camping World store in Council Bluffs Iowa. He had purchased parts for his Country Coach from them before and didn’t have issues so thought all would go well with the Fuzion.

    Watch this video to hear Buchholz describe the series of almost unbelievable events that unfolded after his purchase, as his new travel trailer sat in the shop for more than two months, and then off and on while Camping World employees made promises to him that Buchholz said they did not deliver.

    ##RVT812

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    36 Comments
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    Kyle Graley
    1 month ago

    Good luck with Camping junk world. Had my new Heartland for 5 months and it’s not even safe to tow. Tried to get them to fix it but no luck. Tried yo get Heartland to send me parts. No luck. Got Lipert to send me new Ramp door because the one on it is falling off just sitting here. A total piece of junk . When I get the new door it will be solid white and I am going to make it a billboard with pictures and copies of emails I sent to all. Then I drive all over U S with it. Also loan it to others to drive and advertise. Stay away from camper world and heartland.

    Steve Erickson
    2 months ago

    Camping World in general is ABSOLUTELY PATHETIC….. they’ve had our new Jayco class C for 10 days worth of warranty work…..that was nearly 4 months ago… and it’s STILL not completed….! all they do is feed you with lies and excuses
    ….I have in excess of 40 phone calls to these inept people. do yourself a favor and dont ever even think of going to a camping world for service….

    Clyde Wayne Smith
    1 year ago

    Visited a Camping World in Ashland VA yesterday to look a used Isata. We liked it and made an offer which they accepted. But when they gave us a financial detail sheet describing the loan, there was a charge of almost $2000 for freight and dealer prep. I pointed out this was normally a charge on new motor homes that were transported from the factory and needed dealer work before sale but shouldn’t be charged on a used trade in. I got several responses from different people including that it was a standard charge on all RV sales, it was a charge for moving it from another of their lots, it was a charge to repair things that were broken when they took it on trade and so on. We had agreed to a price $2000 lower than their list price and I sincerely believe this was an attempt to recover that discount by charging for services that did not exist. Eventually we got angry and left. Still shopping for an RV but will not work with Camping World again under any circumstances.

    John Cook
    1 year ago

    TOTAL JOKE!!! Camping World – Manassas
    I purchased a 2019 Class A RV with Camping World in Manassas, VA and my refrigerator stopped working a few weeks after I purchased the RV. I placed the RV in the shop in October 2018 and it is May 2019 and they still do not have any answers for me. The employee turnover is insane and the customer service is the absolute worst that I have ever seen in my entire life. This place is a total joke and the sad thing is that everyone working there knows it. I am at a total loss what to do and how the Manassas, VA office is still in business. I have never seen anything like this in my life.

    Michelle Wolfe
    4 months ago
    Reply to  John Cook

    I couldn’t agree more – I’ve had the exact same type of experience with Camping World in Ashland! Bought a brand new Jayco precept in Jan 2018, paid $140K, it has been held hostage in their service department for a total of 8 months in the first two years of ownership – and they still haven’t fixed the problems. I have had at least six service reps during this time, because the turnover is insane! I’ve now escalated to working with the Service Director and the Corporate program launched to try and salvage their service rep (marcusvip@campingworld.com). The Service Director is the root of the problem – he has ZERO customer service skills and demonstrates ABSOLUTELY NO ownership of the customer experience. His employees follow his lead and are NOT help accountable for the lack of accountability.

    If you ever have a need for free long term storage for your rig, just schedule a service appointment, I guarantee they’ll forgot it’s on the lot and it can sit there all winter and no one will say a word!

    Nanci
    2 years ago

    Traveling full-time and needing repairs or upgrades we have used Camping World stores and service centers often. Because each can be run so very differently, I always check out reviews before I schedule an appointment or even call. We have had excellent results in Rogers MN where they installed awnings, Satellite dish, accumulator,new digital TV, Wi-Fi ranger and cell booster. I have purchased items from other places than Camping World and scheduled install. Only issue is making sure they don’t automatically charge for warranty. We had a tire blowout in Missouri and Camping World was the only place that could guarantee matching tires when we needed. The service manager took the new tires in his personal pickup to their tire installer and saved us around $300 on tires and install! Even the Goodyear dealers didn’t match the price or timing. In Florida our toilet was leaking and we needed a rock tow guard. They stayed well past closing to help us. That said- Phoenix never found the item I needed to order or returned my calls, but their reviews were bad too. Usually follow the rule- first call no help equals no sale and we move on down the road.

    Walt
    2 years ago

    We have had many issues with the CW in Winchester VA. In fact they don’t even return our calls any more. The techs, while friendly don’t seem to know all that much about RV systems.

    The service managers are rude, condescending, and completely ignorant about RVing. We’ve spent thousands in repairs and parts there over the past couple years. Will not go back because their customer service just keeps getting worse.

    Chuck Woodbury
    2 years ago

    Replying to Mel Goddard:
    Went out when the Internet came in.

    Mel Goddard
    2 years ago

    Re: “politics in the forum”…..
    You Americans once had a ‘saying’:
    “There are two things about a man that’ s nobody else’s business; his Politics and his Religion”.
    WHATEVER happened to that wisdom?

    Retired Firefighter Tom
    2 years ago

    Wish I could say it’s unbelieveable but I’d be wrong. had similar problem with “free” installation and had to complain to corporate. After my minor [by comparison] problem I’m glad I don’t use Camping World very often even though I’m a Lifetime Good Sam member BEFORE they merged with Camping World.

    Wayne
    2 years ago

    I agree,let’s leave Trump out of this. Let’s just talk RV and pretend politics doesn’t exist. You don’t discuss the political scene at any cg, so why start here.?

    Tommy Molnar
    2 years ago

    25 years ago when we bought our first trailer (a Nash, not that that makes any difference), we stopped in at a Camping World because that seemed like the thing to do. Bought a whole bunch of ‘needed’ stuff, some of which we still have. It was a nice store (Vacaville, CA) and we were happy with our purchases. That was then, and this is now. I wouldn’t go there for toilet paper now. Just my opinion, of course. I don’t trust them anymore.

    Bill
    2 years ago

    Camping Worlds are now franchises,apparently with little or no oversight from the parent company. So, there are good and there are bad, and a few really good and a few really awful We bought our first diesel from Camping World in Syracuse, and were very happy with their service and follow up. In the past, when Camping World was not such a huge franchise operation, we had very good results from a letter to Marcus. The last one was ignored. I guess he’s too busy with the TV show.

    Roy Ellithorpe
    2 years ago

    I have purchased 2 NEW RVs and 2 used ones. I would NEVER purchase another new one, purely because of warranty (or lack thereof). I know that either way I’m going to have problems, but with the used one I KNOW who is going to pay and when they will fix it, and it WON’T be at a dealership.

    Tina GAllagher
    2 years ago

    I decided to stop shopping at CW when I saw a sign outside a CW that said “Veterans need not enter.” Well, being an AF Veteran, I made a decision: I need NEVER to shop at a CW store or online again. There are plenty of businesses for RV parts that are happy to have customers and aren’t bigots.

    fish miler
    1 year ago
    Reply to  Chuck Woodbury

    Marcus Lemonis has no problem with some customers taking their RV and outdoor needs elsewhere … Amid the flood of CEOs rushing to distance themselves from Trump’s business councils after the U.S. president’s wishy-washy denunciation of white supremacy last weekend, Lemonis on Wednesday appeared on CNBC’s “Power Lunch,” where he seemed to suggest he wouldn’t be shattered if people who supported Trump’s comments decided to shop elsewhere.

    travilenman
    2 years ago

    I have a 2014 Keystone purchased from camping world in Coburg Or.
    It is a POS to put it mildly, CW could not fix it and Keystone was of little to no help…I have a BIG rear window and I use this as a rolling billboard, using the type of paint used on windows when folks get married..My billboard reads as follows
    Camping World RV EXPERTS and Keystone RV SUCK
    I was told by the manager of Coburg CW—J.P.—that I could do this. Like Marcus Lemons says HIS MILLIONS HIS RULES…I say MY RV MY RULES…..I have had a lot of very positive feedback on my advertisement…. Maybe ALL of us that have bad rvs should do this…THANK YOU FOR READING THIS…

    fish miler
    1 year ago
    Reply to  travilenman

    they -CW _ should never have accepted your unit for delivery …period…they are required to inspect these coaches prior to acceptance.they did not do there job…period…they are paid a large amount of money from the factory to inspect these coaches and given ample time..i know because i did it for years…the policy at CW is to avoid these problems and shift blame its policy…sick but true- alone last year -Camping World had 1,840 total reviews and 12 resolved issues. The total cost of claimed losses are $6.3 million, an average of $14,100 each. EACH PER PERSON – these are just the ones that reported it! and that stopped reporting in august… its a sick con game from my and many others experience.i hope you had a positive experience.but please be careful -there is a new book out explaining the practices in detail

    Lorane
    2 years ago

    Perhaps, Tom, you could leave politics out of this. This is an RV site and frankly there are many brilliant Trump supporters as well as many brilliant non-Trump supporters.

    Sam North
    2 years ago
    Reply to  Lorane

    There are NO brilliant Trump supporters

    Mike Hartwell
    2 years ago
    Reply to  Sam North

    This is not the venue for political trolling.
    There are dozens of other sites that would welcome even the most ridiculous, off topic comments.

    Tim
    2 years ago

    My wife and I purchased a new Winnebago View from Camping World in Manassas VA in July 2017, we have had a lot of customer service issues with this dealer! I contacted Camping World Corp customer service 3 times to try and resolve the issues that I was having with the dealership! To date only one of the issues have been resolved. I just keep getting the run around and lied to by the service manager and the general manager!
    I will never deal with camping world again and it is my mission to let everyone know how horrible this company is to deal with.
    The worst company I have ever had dealings with, don’t walk away from CW RUN!
    I am so glad I didn’t purchase the extended warranty that they tried so hard to get us to purchase.

    fish miler
    1 year ago
    Reply to  Tim

    Camping World has 1,840 total reviews and 12 resolved issues. The total cost of claimed losses are $6.3 million, an average of $14,100 each. i used to work there. its a sick con game all of it…
    read this book may lead to a class action
    https://www.campingworldbook.com

    Larry
    2 years ago

    After Marcus Lemonis stated that he didn’t want anyone who voted for Trump to come to his stores, I had NO problem taking a hint. I don’t think he realizes who the majority of Camping World’s customers are. Talk about shooting yourself in the foot.

    Rick
    2 years ago

    We bought a 2016 Forest River FR3 30DS from Camping World of Northern Michigan. After a trip to the west coast, we accumulated a list of relatively minor problems, the worst of which was the failure of the roof a/c. They had my motorhome longer than they should, I believe due to the plodding warranty procedure at Forest River.
    Here’s where my story diverges from the rest… Camping World assigned one person (Lori) to take care of me. We both walked around/through the motorhome listing each item, and marking the location with a sticker. She called me regularly to update us on the status of our claim and accumulation of replacement parts. She then called to schedule an appointment, and the work was completed in 3 days. When we went to pick up our unit, she again walked through each item to make sure it was done to our satisfaction.
    While I have a few reservations about Forest River and their warranty procedures, I can’t say enough about Camping World. Thank you for a job well done.

    Brian Holmes
    2 years ago

    I had an appointment with a Camping World sales tech to purchase a new unit down at the Myrtle Beach store, after reading this they can take the camper and shove it you know where, your not the only game in town you clown.
    Trump supporter

    Tom
    2 years ago
    Reply to  Brian Holmes

    Smart move. You seem like you have some intelligence. Yet you are a Trump supporter, so you can’t be too bright.

    Chuck
    2 years ago
    Reply to  Tom

    Not the right forum for political garbage. Go Troll CNN for that.