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Does Camping World refuse to repair older RVs?

You’ve heard of RV age discrimination before. There are some RV parks that simply won’t allow a rig on the property if it’s older than 10 years. But here’s a twist: How about a Camping World that would refuse to repair a motorhome on the same basis?

Foiled by policy—or not?

We got an email from a reader, Douglas R. He’s a Florida resident with a 2007 Winnebago Tour. Douglas told us that he recently needed to have a slide-out adjustment. He called the Fort Pierce, Florida, Camping World and explained his needs. He related to us that the service writer “flat out said she could not schedule anything more than 10 years old,” Douglas relates. Foiled by a Camping World company policy—or was he?

Fort Pierce is about 100 miles from where Douglas lives, but he definitely needed that slide-out fixed. So he called a different Camping World. This one, too, was more than 100 miles from Douglas’ home, in Fort Myers, Florida. This time the service writer indicated that yes, there was such a company policy—but that he would try and get an exception made for Douglas’ rig. He promised to call back after getting the override. He never did call back.

With Camping World’s apparent refuse to repair, Douglas fished around in his area for a suitable facility that could help him. He describes his area as a “motorhome wasteland. People buy condos instead.” He finally tracked down another Fort Myers RV repair facility that was willing to help. But, the wait-list has him waiting until July before the rig can be worked on. Fully frustrated, Douglas turned to us.

Camping World responds

We dropped an email to Camping World’s CEO, Marcus Lemonis. The next day we got a call from Brock Whinnery, who is Camping World’s vice president of Fixed Operations. Whinnery was quick to tell us that Camping World does not have a policy to refuse to repair RVs based on age. Not every rig can be accommodated by Camping World repair centers, he explained.

While age, in itself, doesn’t make your RV a target for a service turn-down, other issues could. Mr. Whinnery pointed out that some locations don’t have the service staff needed for some types of repairs. For example, if your diesel pusher engine needs a fix but there isn’t a qualified diesel mechanic at a given location, that’s a turn-down. Other issues—more commonly found in older rigs—can include parts availability. If you have an “orphan” rig (the original manufacturer having gone out of business) and a part specific to that rig isn’t available, Camping World may not be able to help.

Camping World, Whinnery tells us, is currently struggling with parts availability issues. The company has found that in some cases, trucking firms are prioritizing delivery of parts from international shippers, rather than domestic suppliers. As a result, parts from inside the U.S. may be slow to arrive, or in some cases, sitting on an intermediary shipping dock, waiting for someone to make an eventual delivery.

Shop for a new shop?

As to the Florida Camping World store that simply refused to repair Douglas’ rig? Brock Whinnery told us, “They have been corrected.” We wrote back to Douglas to suggest he give them another try. Which may be a thought to keep in mind if you get the same older-RV rebuff. If a Camping World service center blows off your RV because of age, suggest they call the fixed operations manager to confirm that. On the other hand, if you get that kind of response “right out of the gate,” it might be a signal you need to seek out a different shop—one with a more welcoming attitude.

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Eddie
5 months ago

Camping world rep is full of crap, I needed a fantastic fan replaced on our 2005 Excel 5th wheel (this is before I learned to do things myself) wanted to purchase a Max Air fan and have it installed in its place. Called camping world in NH (we live in Ma) as my wife and I was heading up to NH for Nascar and staying on there grounds for 4 days now this was in 2017. The lady in the service department said “we don’t service campers older than 10 years old” Honest to God truth she said that. So I can thank her because I watched so many youtube videos and ordered the Max Air plus vent elsewhere and installed it myself.

Paul Anthony
5 months ago

So camping world will sell to you with a 12 year loan the refuse to service your rig before the loan is up?

David Kutz
6 months ago

For one point, I would not use CW for repairs because I consider them just a cost cuttng retailer. I would not take my stove to costco to fix but I will buy food there to cook on it. I had CW install two satellite dishes I bought for 2 previous RV’s and they did a good job, but I would not consider them to do much more. They should just stick to discount retailing.

The root problem is that these RV’s are just made crappy, Tiffin, Newmar, or whatever. The factories will cut costs & quality in the name of shaving off weight, they say. I have a brand new Newmar Baystar (was new in 2019) and we love the layout but find the way it is put together very ticky tacky. Everything breaks and has to be taken back to fix. They blame the accessory parts companies which is true, but their buyers buy the cheapest parts they can get from the parts people and then they are not installed correctly. I thought mine might be a lemon, But talking to other owners find my problems quite common.

BILLY Bob Thronton
6 months ago

There always seems to be a bent to rip CW. You should try to understand that your moving a house, essentially at 59mph down the road. Sometimes hundreds and maybe thousands of miles. They have plumbing, electrical, mechanical, as well as automotive systems, which include, but limited to, fuel delivery systems, suspension, automotive electrical, a/c.

You need to get a grip on what your assuming is feasible sometimes. For example, your standard sticks and bricks, you probably have built up a local mechanic, plumber, electrician, etc., that you call. Yet, you all believe when on the road, you can find such competency at the next exit. Well, your not going to find that sometimes, it really is that simple.

Jerry Jerry Kuntz
6 months ago

about the camping world working on an motorhome 10 years old or more. be careful, i live 70 miles south of Ft. Pierce and they have worked on my rig on and off for over a year. Transfer switch, awning, slide rubber seal and the best one—lost my keys with remotes and have not replaced keys or remotes. also the awning, wind sensor doesnt work, door awning doesnt work. if i dont get satisfaction by april 18th – i will secure a lawyer.

Jerry Jerry Kuntz
6 months ago

sorry, my rv is a 2007 fleetwood bounder 38v diesel

Steve Watson
6 months ago

I used the Camping World in Ft. Pierce several years ago to service/repair my ’96 Monaco Dynasty. I had to return to the dealership 4x because the repairs were unsatisfactory OR they had broken something else while doing the original repair. The issue would appear to be that the service techs are just not trained and/or there is just no quality control/post repair inspections being done.

Jerry Jerry Kuntz
6 months ago
Reply to  Steve Watson

I have been dealing with faulty repairs for over a year on my 2007 fleetwood bounder 38v diesel. Biggy is the loss of my keys and key remotes and the transfer switch that is still causing problems

BILLY Bob Thronton
6 months ago

Go somewhere else. Its obvious the current repair staff at that facility are not up to snuff. This is not a specific problem of Camping World, but a function of knowledgeable staff at a specific RV location.

squeakytiki
6 months ago

You can get financing for 20 years of payments, but they’ll only work on your RV for half that time, even if they sold it to you in the first place?
Why do people keep using Camping World again?

BILLY Bob Thronton
6 months ago
Reply to  squeakytiki

Re-read the article. It was CORRECTED.

Neal Davis
6 months ago

Given this particular issue, perhaps driving the RV large distances to get it repaired was impossible, or at least ill-advised. However, our experience is to go to the manufacturer for all repair work that we have (except for chassis, engine, and generator — we have a competent and honest local mechanic for those). They seem to be more competent and to at least begin our work as scheduled. Also, our manufacturer lists several dead brands in the service department — Beaver and Safari immediately come to mind — with the implication that they are able and willing to work on those as well as the brands they currently produce — Fleetwood, American Coach, Monaco, and Holiday Rambler. Perhaps a trip to Winnebago would bring a quick and desired resolution to the slide problem.

LCandreva
6 months ago

Do people really use Camping World? Diesel mechanic for repairs, that’s scary!! I will never ever let them touch our RV, or spend one dime in their store.

Barbara Newman
6 months ago

Camping World is a ripoff anyway, don’t stand behind their work!

Cody Spikes
6 months ago

I had camping world do the same thing to me but they flat out refused to do the work and it was warranty work. Said my unit had too many issues and told me to take it back to the manufacturer!

Curtis
6 months ago

After reading the article I felt that Camping World provided excellent customer service in getting back to questions so quickly. I think that the answers given by CW (while maybe not what one wants to hear) seemed to be of a reasonable degree.

Jay
6 months ago

Please do not buy anything or have anything serviced at camping world. Having been a former general manager at a New York location I can tell you that they force the sales department to push out new units without proper preparation and when you need service you are put on a list to wait. If you do not do this, you don’t fit into their clique and you are fired. Customers as well as employees are simply numbers with camping world. Numbers to add to the bottom line for their shareholders. Do yourself a favor – skip camping world altogether, let’s put this company out of business one store at a time.

Russ DeMaris
6 months ago
Reply to  Jay

Jay, we’d like to talk some more. Could you please email me, Russ atsign rvtravel.com?

BILLY Bob Thronton
6 months ago
Reply to  Jay

Jay, it sounds like the units were not built right from the FACTORY. Could you go over what “proper preparation” means. Is that like dealer speak for what exactly?

J Young
6 months ago
Reply to  Jay

5 yrs ago I took my 04 Rialta to a CW in the Northeast..1 week projected turnaround for toilet and vent fan.Parked it and after many calls & 3 months, I gave up. Went to pick it up & they wanted me to pay demurrage ….for parking …no work done…..I said they could talk to my lawyer, grabbed the keys off the service counter and left.

I won’t even buy retail from them, anymore .

Mike johns
6 months ago

Don’t buy from camping world if you complain too much they won’t work on your camper Rossford ohio

BILLY Bob Thronton
6 months ago
Reply to  Mike johns

Ok, lets analyze. Somebody is buying from CW, they are growing leaps and bounds!

Raymond Ray Harper
6 months ago

I recently went to a campng world in central florida to buy some black tank deoderant! they had propane on sale so I ask how much???? LOL they pushed the membership sales pitch and could not answer the question of how much was propane per gallon! after some delay they found out propane was 4.99 a gallon with a 20 % discont for members!!! I ask why would I pay more than the going rate? marcus employs morons and sheep who have no initiative or care for the customers

BILLY Bob Thronton
6 months ago

Not true. You’re obviously an informed consumer, that knew the value of the product you wished to purchase. Marcus Lamonis is a business man, in business to make a profit. It really is that simple.

Raymond Ray Harper
6 months ago

in 5 years marcus will be unemployed and camping world bankrupt! I would rather set my rv on fire than use them

Anthony Bennett
6 months ago

For 5 months now Camping World in Kayesvillle, UT has had my RV for repair under a rather expensive Service Contract. They won’t even return my weekly calls. I have called the insurance company and Marcus’ office and while they were polite and assured me that they would look into the situation nothing has been done. I’ve been waiting for some rollers for a shower door that you can buy overnight on Amazon for 5 MONTHS!

I live 200 miles from the Dealership but I’m going to go retrieve my coach at the end of the month and either complete the repair myself or get someone local to do it. I will cancel this worthless Service contract and I will never buy so much as a bag of marshmallows from Camping World ever again.

BILLY Bob Thronton
6 months ago

You sir, just became a better educated consumer. Good for you.

BILLY Bob Thronton
6 months ago

Hey Ray, before you burn it, ill buy it from you cheap 🙂

Bob
6 months ago

With Camping worlds reputation, why anybody would want to bring their rig to them for repairs is beyond me. For most repairs I call a mobile RV repair company and so far always had a good experience and they have always gotten the work done quickly and efficiently.

BILLY Bob Thronton
6 months ago
Reply to  Bob

Bob knows!!!!

Drew
6 months ago

Donald must have just climbed out from under a rock. Why would you choose Camping World in the first place? There’s a big rv place called National Indoor rv center and one of the reasons they wont work on older rigs is they state once they begin repairs- other parts start to break as well. The thing can end up being a nightmare they say.

MevetS
6 months ago

Based on what I’ve heard about Camping World, people are lucky if they refuse to “service” their RVs.

Alex James
6 months ago

Based on the quality of most new RV’s in general, I would never advise someone to buy one unless they are a pretty good DIY’er. I’ve been buying campers/RV’s for over 40 years. Back in the day the dealers were much more proficient at repairs on these things. Today … Pfffft. I restore vintage cars and tractors so I can pretty easily fix almost anything on an RV. And believe me, the crappy stuff I see on most these things is hard to believe considering the money people have to fork over. I bought my last new class “B” 6 years ago and that will be the last one I will ever buy.

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