At RVtravel.com, we celebrate each new development in the RV industry that aims to help improve the quality of new RVs that are sold to RVers, much too often with serious defects.
It’s routine among RV manufacturers to ship RVs off to dealers without doing a final quality inspection as the unit leaves the assembly line. Many RV dealers don’t even inspect the RVs themselves, simply telling new buyers, “If you find something wrong, bring the RV back and we’ll fix it.”
Too often that does not happen, or the dealer says, “Sure, we’ll fix it but we can’t get you in for another six weeks.” So there goes the camping trip planned in two weeks. At RVtravel.com we routinely hear from RVers whose new RVs were in the shop for months on end during their first year.
So, it’s good news that Heartland RV has announced a plan to introduce a new pre-delivery inspection (PDI) program.
At RVtravel.com, we take some credit for this positive change in behavior by a major RV manufacturer. Our fast-growing Facebook Group RV Horror Stories, alone, has put public pressure on manufacturers to do something about the often poor quality of the RVs they ship out to be sold by dealers to consumers.
“We’ve taken a very proactive approach to PDI, minimizing the impact on dealers by shipping units that have been thoroughly tested after coming off the production line,” said Ryan Juday, president of Heartland. “We’re running 100 percent of our production line through this facility, which is virtually unprecedented. Our entire team is committed to taking the audit process to the next level.”
Heartland had implemented several additional processes along with ramping up its seal tech and rain bay efforts. The required system checks include inspections on critical areas for potential failure, including roof inspections, HVAC systems, holding tanks, plumbing and electrical systems and rain leaks.
“Each service liaison is tracking overall performance,” Juday said. “They are running reports based on warranty claims and working with production team to resolve and prevent any return service trips for the consumer. It brings the process full circle by enlisting the entire company to ensure higher quality and overall attention to detail.”