Marcus Lemonis explains sometimes slow service at Camping World

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In this video Camping World CEO Marcus Lemonis talks with a Camping World technician about why repairing a customer’s RV can sometimes be frustratingly slow. Providing service on an RV isn’t like working on a car, they say, because there’s a “house” to maintain as well as a chassis and engine on motorized units.

In the video, Lemonis and the never-identified technician look at the service issues with RVs to shed some light on how it works and why the process is not as easy or fast as with an automobile.

The video, which was originally embedded here has been blocked, hummm. . . wonder what company might have done that? But you can still watch it on YouTube, although that, too, may disappear at any time. Click here.

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63 Comments
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Tom u
3 months ago

Most of the repairs I’ve needed can be handled by a mobile technician. Maybe the industry needs to focus on increasing the pool of talent for people to start their own businesses.

Howard Malpass
3 months ago

I have tried to use their services and everytime, the work is minmum to bad, very late and too expensive. I would rather do it my self….NO, it is not rocket science!

David Burrell
5 months ago

Try not lying to your customers. I have dealt with incompetent service managers, service writers and technicians at every CW in the state of NC. Especially, Hope Mills. I guess they don’t know how to use phones or computers.

Alvin
5 months ago

Yes, I swear – the nose did get longer, the message more pathetic.

Jeff
5 months ago

Lemonis IS NOT a businessman, PERIOD! He is just another RV industry Clown, out to steal your money!
But, don’t worry, I will not be enriching his pocketbook, since I NEVER SHOP at Camping (ripoff) World!

Billy Bob Thorton
3 months ago
Reply to  Jeff

I beg to differ. Mr. Lemonis is indeed a businessman. Sure there are issues with every business, but as far as I can tell, he runs a business that tries to service the customers in the best manner. Remember, he sells what the quality level of the industry produces. Last time I checked, Mr. Lemonis wasn’t involved in the design, manufacture of RV’s, but rather, sells their product, and tries to fix the problems that seem to be recurring in the industry.

linda Gray
3 months ago

There is so much more involved in the public dis satisfaction then just the quality of the product!! Take the time and read some of the issues on the various rv pages that repeatedly have the same problems. Yes, I guess you could call him a businessman, but he is a very bad one.

Terry Ferguson
1 year ago

I presented my opinion directly on the you tube video.

Tom Piper
1 year ago

How can anyone with that much money and business experience be so absolutely clueless when it comes to the non-existent after-sale service from Camping World?

Raymond Shaw
3 months ago
Reply to  Tom Piper

He doesn’t care. He is only after as much money as he can make as quickly as he can.

billyd
1 year ago

Good job of BS!

Jim
1 year ago

??
I missing the point. Telephone has been around a long time. And yes it has change the world. The problem is CW doesn’t know how to use it. Give them lesson on calling back the customer.

Bryan
1 year ago

Notice the bearded technician works for him!!

John Koenig
1 year ago

Was it just an illusion or, did his nose get longer, the longer he spoke?

linda s gray
1 year ago
Reply to  John Koenig

Ha Ha!!

Justin
1 year ago

A leader always knows what to do. A deceiver always knows who to blame.

Vanessa Simmons
1 year ago

He said they need to be right from the beginning…doesn’t he OWN many of the brands that CW is servicing? So he is saying they put out CRAPPY products and will change! LOL LOL LOL LOL

P Corder
1 year ago

What a load of crap. We took our MH in for body work. Three months later we finally were able to “force” them to get it done and when they brought it around a side door was not properly fixed. They had the audacity to suggest we bring it back and leave it for a week and they would fix it! Really???? We were told lies from the beginning and heard every excuse in the books. Never again will use a Camping World…..NEVER!

benny kentz
1 year ago

thank you Marcus, I had no idea that my RV was a home on wheels.

Greg
1 year ago

I’ve had good and bad experiences with CW. About a year ago, the Tucson, AZ store did a timely job re-packing my wheel bearings. At the same store, maybe 4 months ago, a couple employees were very helpful. However, about two weeks ago I went there with plans of buying an after-marking roof vent cover and a hard-wired electrical management system. They did not have the vent cover I was interested in on their showroom floor. Therefore, I went to the parts desk to ask about both items I was seeking to purchase. There were two employees at the counter. Both were consumed with doing something on the computer. I stood there close to five minutes. Another gentleman had been standing there longer. Neither employee looked up or even acknowledged our presence. I finally thought to myself, “to hell with this” (i.e., being ignored) and walked away. I asked their front “greeter” (who sits in a kiosk) about the parts. He told me I should go ask the employees at the parts desk. I told him I already tried that. All he said was that is what he recommended I do. I walked out. He didn’t try to stop me. Sale missed. I purchased the items through Amazon at a lower price. Should have done that in the first place and will in the future. Much easier, and cheaper. Too bad, because I like to support local businesses when I can. Of course, I feel less concerned since CW is a national business.

livingboondockingmexico
1 year ago

Nobody is buying this video. His comment about the “a little bit of a secret” is pure bull. If I spend 250,000 on a motorhome, no matter how many floor plans may exist, there had better be a part number and the item inventoried and supplied based on the number of units built, the likelihood of failure or obsolescence, and or actual failure rate. My 250,000 motorhome (just an example) is like buying a Lamborghini and I deserve the same system and treatment from both the builder, parts supplier, and service repair. The industry is a rip off period and maybe for one very good reason, lack of regulation.

Kevin in MN
1 year ago

Here’s the interesting thing about this discussion and vehemently anti-Camping World comments. They could easily apply to any business (mostly corporate) in America. Take 15 minutes and read Yelp reviews and you’ll soon find there’s not a restaurant, auto dealer, HVAC service, handyman, etc that’s worth a damn. People have evidence that every customer-service related provider they do business with is awful. Personally, I could give you oodles of evidence that Walmart, Target, Best Buy, Costco are the worst retailers in America and Ford, GM and Chrysler (or over whoever they are today) make the least dependable products. But it goes beyond that – I left the corporate world 2 decades ago to go solo as I couldn’t stand the incompetence, laziness and general worthlessness of many of my co-workers. If there was a meeting that involved 10 people I can guarantee you that no more than 2 or 3 needed to be there as they were the ONLY ones who contributed to any effort. Until we stop allowing individuals to “fail upward” (particularly affects white males like me) we’ll be met with lousy outcomes more and more. That Service Manager, technician, parts department, etc isn’t Marcus, those are guys who should be fired or demoted. I’m guessing few commenters are willing to go to work tomorrow and call out co-workers who are low-functioning, therefore expect this to continue.

linda s gray
1 year ago
Reply to  Kevin in MN

True, many businesses do not do good business. CW takes doing bad business above and beyond bad business practiceS (more than one). And, when one’s life and safety are concerned that is another really big issue. People doing business in CW aren’t just doing routine shopping, that can be locally rectified. People investing into these automotive purchase are spending very large amounts of $, often a once in a lifetime purchase. That is not the norm at Walmart or Target.

Allen
1 year ago

Camping world the big scam

Mr. Lindblom
1 year ago

I have been hooked on the Profit. Have watched every episode, and for some reason Marcus misses the problems at Camping World entirely. The tech’s where I live are so incompetent that they actually told me to take my rig down to another store 50 miles away. I use a gravel lot RV mechanic to fix everything promptly at 2/3 the cost. Never have any problems that happen at Camping World. I mean a part is a part, right? It costs x amount of money right? It has to be delivered and then installed correct? So you are saying that Camping World managers and personnel are horrible. I sadly agree. Marcus you need major, major surgery, not band aids, and it starts at the top. No excuse for the current situation. Too many good talented people are out of work.