From all the mail we have received in recent years, we would have to conclude that RVers have what amounts to a love-hate relationship with Camping World. Some RVers praise the service they received from the huge dealer, whether in buying an RV, shopping for parts and accessories in one of its huge stores, or having it serviced or repaired.
But many other RVers will be quick to tell you a different story, many advising staying away from the business at all costs because of poor or even terrible services or experiences. In fact, Camping World has one of the worst scorecards at pissedconsumer.com with a rating of 1.8 out of 5. Reviewers at pissedconsumer.com gave Camping World’s repair department only 1.6 stars out of five.
So, what have been your experiences?
Please only respond if you have taken your RV in for service or a repair at Camping World. But you can click/tap on View Results at the bottom and see how people have voted, even if you’re not responding.
I can’t vote on this because I’v never been there. Based on what I’ve read here about Camping World, I’ll never get the opportunity. I don’t want to risk it.
I can only say this: We had a problem with our steps not wanting to retract on our Class A, when we were departing an RV Park in Rutherfordton, NC. It was about a mile drive (on a Saturday) to the nearest RV dealership that had a service Department, Camping World. I pulled in, explained my dilemma and they took me right into a bay and gave me a temporary fix to get me steps back in. It took about 1/2 Hour and they only charged me $50.00.
So I have to give them a big “Thumbs up”, for my own personal experience.
I gave Camping World’s service or repair department an average. I have had some things done there in the past but the last time I was there I was told my TT needed a wheel alignment. Turns out the frame had cracked and they missed it.
Never used them but have bought stuff in store. But then used repair shop and their store just 5 blocks away.
Had 2 friends who got stuck at CW for extra parks and one was a month getting repairs done.
I did most of my own repairs, inside stuff and replaced springs due to cheap build.
I can’t believe I voted excellent but it was. Memorial Day weekend, I realized our bathroom skylight was leaking. The next day, we reported it to Camping World, a different one than where we purchased from. A service tech followed us back to our seasonal site to inspect And start the process.
On June 4th, another tech came to take pictures and he “sealed” the cracks to prevent any leaks while we waited for the new skylight.
We arrived at camp on June 25th to discover that the skylight had been replaced sometime in the five days prior.
Our first dealing with CW for service but it was very positive.
Unlike so many others, we have had excellent service from Camping World both in Minnesota and for emergency issues while traveling. Once asked Camping World in Minnesota to install, new, flat screen TV, external WiFi and cell booster antennas and the service tech spent time, (without charge) researching and contacting manufacturer for the best ways to install on our particular motorhome. He even installed Velcro to secure the remotes and gave us his cell number in case any thing went wrong. While I quit Good Sam when they removed travel planning and no longer get the camping or store discount I will still shop and use their repair services when needed.
Took our Class A in to get roof vents put on and some warranty work. After one month passed we went over and they said they didn’t have our unit so we pointed it out to them. Then manager said our advisor was fired so they lost our information. The manager said if we left our unit with them they would expedite the repairs. Another month goes by so again we went and was told the manager had been fired. Again they didn’t know where our unit was so we showed them again. “Where are the keys?” Took them hours to find. Over 2 months wasted but at least I drove away from this awful experience.
I made the mistake of buying our camper from them. When we needed service, a 3 hour drive, I told them what I needed repaired when I made the appointment. They pulled it in, looked at it, and said yes that was the problem and they would have to order the parts. I was going to have to make another appointment. I pulled the rep across the counter and told him he had 15 minutes to fix the problem. His supervisor came and said that they would complete the appointment. I contacted Forest River and haven’t been back. I go to a legitimate dealer.
Over the past several years the Camping World, now a Gander RV, in St. Augustine, Florida has done the bulk of maintenance and repair work on two travel trailers and our current Montana fiver. This included body repair work on a Bullet travel trailer that was damaged when a pickup truck side-swiped us on I-10. After they finished the repair we could not even tell it had been damaged. All work performed over the years has been completed on time and to my satisfaction. If parts have to be ordered to complete a repair I bring the trailer home and when they get the parts I reschedule a service appointment and they complete the repairs in a timely manner.
The work I received was good but the add-on charges were astronomical
Had some work done at the Eugene, Oregon shop, work was excellent. It took several weeks working with the insurance company, he said, she said sort of thing. In the end insurance paid and all was good.
I can’t judge all Camping World’s service centers, since I’ve only used them twice over our 12 years of fulltime travel. Years ago I bought 4 G rated Goodyear tires for my 34 ft 5th wheel & the experience was very good. But just a few months ago, I lost all hydraulic pressure on my rv brakes while travelling thru North Carolina, due to improperly routed brake lines that were rubbing on the frame, from a complete brake job a year ago at a different reputable rv service facility in Alabama. Camping World told me to bring the rig in & they would see what they could do. We arrived late & spent the night in their lot. The next morning they inspected & verified the problem. No stock brake lines were available locally, so they had a local company make up a set of very heavy duty custom brake lines & installed them. They started on the rv around 8:30 am & we were back on the road by 2:30 pm, less than 24 hours after the incident. Their service dept. was wonderfully attentive.
To continue my description above; Camping World also offered to be witness to the improper brake job in my attempt to get reimbursement from the original brake installer a year ago. I was able to get full reimbursement from the previous installer, who took full responsibility for their poor workmanship.
We had a washer and dryer installed in our class A in Nashville, which was factory prepped with a shelf above the washer for the dryer. When they called us to inspect it they had removed the shelf and installed a stackable assembly at extra cost. We refused their installation and made them install it the way the factory had intended, we haven’t had any problems and we haven’t been back. Not only did the first installation cost more but it raised the height of the dryer where my short wife would have to stand on a step stool to see in the dryer. Always trying to sell something you don’t want or need, I know the name of the game is profit, but don’t do it without my permission. They thought we would just accept their tactic and go on our happy way.
Takes möney from you and doesent give it back.
Not a service related problem, but DO NOT order anything from Camping World. I had ordered two items, that were in stock. Checking the tracking daily, the website said the order was processing for a week. When I called them, I was told that it takes 10-14 days to ‘ship’ the order. Then another 7-10 day for shipping. Almost a month to get my order.
Another call resulted in the person telling me that this is their normal time frame.
Still another call and talking to supervisor, who said they would ship the order overnight at no cost. THREE days later the package finally arrived.
Plus, the first two people I had talked to didn’t even answer the phone with a Welcome to Camping World or their name and then had a real attitude when I questioned them about this.
Forget about contacting Lemonis on the If Your Not Happy phone line. I was on hold for over 30 minutes.They take the information and never get back to you.
Your Camping World service department poll needed a 6th option; ‘Marcus Lemonis should be strung up and used as a pinata’. 🤣🤣🤣
I marked “average” for service performed before Lemonis took over. I haven’t been back since, and won’t go based on what I’ve read and heard about his practices.
I chose Average as we’ve had both great and not so great experiences at a couple of CWs. It would seem to really be dependent on the quality of service techs the facility has, as well as the management team in place. To me, it’s like any business; how good or bad it is will be based on its people.
My only experience with Camping World was to install a complete Banks exhaust system on a previous motor home at Burlington Wa. As the installer encountered issues with the installation, the service manager explained in easy to understand detail, offering alternatives and costs. There were no surprises at the end and I was happy with the quality of work, cost and service. It seems my (only) experience is contrary to most others?
OK only used them once but they were outstanding. We were traveling and picked up a new toy hauler, I will admit I did not PDI it as well as I should have. It had many deficiencies that needed fixing. Because we were traveling having left the original sales dealership way behind I needed someone to fix all the mistakes. Traveling through Eastern Louisiana I called a Camping World to see if they could fix my problems. They said yes bring it in. So for 3 nights I slept in their parking lot at night they pulled it into the shop mornings. They fixed all the problems under warranty and made me a happy camper. Again maybe a small town and about 11 years ago but they were great.
Tire blowout, 4 months and had to get them to hook up parts when picked up. Would never recommend CW for any work or sale. CW just does not care about the customer satisfaction.
We spend 5 months per year in Windham, Maine. We loved Lee’s RV and, when our refrigerator needed to be replaced , we decided to drive the rv from California to Maine before getting the work done. When we arrived, we were stunned to find that Camping World had bought Lee’s. Because of its reputation, we don’t want Camping World working on our RV. We still have not replaced the refrigerator and will probably have a local mobile repair person replace it for us before we return to California. A few years ago, in our home county, San Diego, the Camping World burned a full time RV home to the ground while it was in for repair.
Had an appointment for an oil change on my motorhome. When I arrived they said they couldn’t find my appointment. They did get to the oil change 4 hours later. Oil change only cost me $90. Then told them I need propane and was told to go wait by the tank. After several visits back inside, two hours later they sent someone out to fill my propane tank. That took care of my day.
We have had nothing but great service at 3 different camping world service departments. And even had free work done as the team didnt want to bother with starting a service slip for a 25 minute job. Near our home we have a service advisor who knows us and our rig, we get great advice. Inside the big stores we have found people helpful and pleasant. We have never purchased an RV from Camping World, probably never would due to their sales practices (we have heard about) but will continue to use their service departments in the western US.
I didn’t vote – have not used Camping World services in a long time. In 2006 they repaired hail damage to our RV. We did try them after that, the one we always went to when we lived in a house but they couldn’t be bothered by our questions.
I didn’t answer because I haven’t even been in one for years. That’s for several reasons but primarily because I don’t like them trying to rip me off by saying I needed stuff done that I knew I didn’t.
That sounds about right. I had an RV swamp cooler installed (to have it done right though it would cost a lot $225) only to drive it home and find a deluge of water on my kitchen floor, a rain shower overhead (the unit was off), exposed wet wiring inside the unit and bare wood and insulation that was now soaked. They didn’t even leave the interior vent casing in place like they were supposed to. Apparently they didn’t bother to read the directions or pay attention to the highlights I made in the instructions (like keeping the old venting in place but remove only the screen and lid assembly). They had me bring it back for re-mounting. They did not remount it & replace the vent, they didn’t put waterproof tape on the wood like they said they did instead of replacing the vent, there was unfinished paint and nothing to keep the wood, insulation or wiring from getting soaked again. They wanted me to bring it in a third time. I took it elsewhere and got a $60 refund from Camping World.
The last time I visited Camping World (10 years ago) they paid me for gross negligence to my motor home. And that doesn’t even count the satellite dome that blew off because they didn’t mount it correctly.
I took my motorhome to Hillsboro CW to have the dump valves replaced as the black water valve was leaking. The black and gray valves are at the termination of both tanks. I was charged $65.00 for shop supplies when the technician used only 3 shop towels. It was very unreasonable. When I complained I did not get my Good Sam discount, they took $6.00 off the shop supplies instead of the total price. Still an unreasonable price. I was also charged $75.00 to dump holding tank of 1 gallon clear water. i will never go to them except if I can’t find a product elsewhere. I now go down the street one mile to another shop that treated me very fair for another repair.
The quality of work I’ve had done at the CW in Burlington, WA is slightly better than the work I’ve had at the nearby Poulsbo RV, and significantly better than the work done at the Poulsbo location in Everett, WA. That said, they all pale in comparison to the work I’ve had done by local, mobile RV technicians. (Edit: The CW in Flagstaff AZ did an amazing job fixing our BrakeMaster system while on a road trip in 2015.) The majority of work I’ve had done at dealerships was warranty, and as has been said for years, the dealerships see that as a burden rather than a job. Some of the repairs done under warranty were due to dumb design choices by the manufacturer, but that doesn’t mean the fix should have been half-assed, either. The important thing is to have a service advisor worth a crap, (love and miss you Meredith Stevens!!) but I’ll use mobile techs for most work from now on.
I don’t know what to say! Out of all the things we brought our rv in to get fixed, I would say 20% actually got fixed.we had to call Thor and complain for them to get things done. They had our rv for 6 weeks. When I called to see when we could get it, he said he had to order the new lock on one of our cubbies. The key had broken off in the lock. I said you are kidding me. You have had this 6 weeks and you are now just getting this done. He did call me back and said they were overnighting the lock cause I pitched a fit. Would not ever go there again. Found a place we love,and get this! They actually fix what you bring it in for!
Two Camping Worlds within a reasonable drive of my home, one in Hanover Penna and the other in Harrisburg Penna. My experience with them is get a base plate installed on my car and install Sumo Springs on my old motorhome, they both sucked, an appointment was just a date on the calendar. What I have found with all of the dealerships I have worked with, Camping World Harrisburg and Hanover, Boat-N-RV in Hamburg Penna (now Camping World) and Campers Inn in Pittsburg PA is that the service department is just a sign that hangs from the ceiling. All never answer their phones or return a call. I had to drive to Boat-N-RV in Hamburg that is over an hours drive just to get a few questions answered about warranty work being done. And 2-1/2 hours to Pittsburg to Campers-Inn because of unanswered calls even after talking with a manager with I the same experiences with the other all of the dealerships but just an 1/2 hour drive. Extremely poor business and rude practices with all dealerships
Didn’t vote because we haven’t had them do anything for years. Camping World used to be our go-to for supplies and service, but once they started franchising without quality control the bad dealers that put up Camping World signs didn’t get any better. When Marcus Lemonis first took over a letter addressed to him got good results. but our last letter about ten years ago went unanswered. Now it seems it’s all about the Profit.
Never had an issue with either the service department nor supplies sales… matter of fact, have always had good luck (El Paso, Tyler & New Braunfels, TX stores). Found great deals on camping supplies and needed gadgets as well as routine fixes/maintenance work.
Went once to look at a camper but didn’t like the sales staff of “managers”… typical RV sale shysters. This was in New Braunfels. Great place to look at campers and then deal with other dealers on working the price.
All in all, glad they’re around. Always have a good stock of camping/RV stuff.
Our experience in the past was similar. We bought our most recent camper from a different dealer. Service is about the same – slow but done well with friendly staff.
I have finally found someone closer to home, but I used Camping World for a few years. Never really had a problem with the work that they did, but my trailer was broken into while it was there waiting for parts.
They are the worst. absolute scumbags! I had an awning, years back, that needed serious repair. Took it to camping world for insurance repair. They spent a month or longer telling us the parts were ordered, but never repaired it. We went there to lay eyes on them and talk to them about it. They never ordered the parts that were needed for repair after 6 weeks actually. So we took it to another service department down the road. which only took a week to have it repaired. I have never returned to them.
We used the service department of Camping World of Chattanooga for much of the first year that we owned our RV. They were very slow and fought us a few different times regarding warranty work. We finally made a reservation to have warranty work done at the manufacturer, even though it meant a trip to Indiana. We may still buy things from Camping World, but we will never take our RV to any Camping World service department for repair or maintenance work.
I wouldn’t use camping crap world to fix a a wheel barrel. Service and sales are the bottom of a barrel. I really think none of the front people have ever camped a day in their life and therefore any understand of what your explaining. Example I stated left rear second axle the bearing needed to be replaced. They pull the 5ver in 3 hours later the tech comes and tells me the tires are fine. Told him not the tires it’s the bearing. Then stated I have to to service and schedule an appointment. I didn’t. Called my SIL a certified mechanic he got the bearing and did right in the driveway in 20 minutes the checked all other and recommended I do the other three. so it was a %\*& show at camper world. Never again.
I am really so sorry to hear all the horror stories of other’s experiences with Camping World. It makes me feel like we are the luckiest people in the world to have had such a positive experience with them. We were headed to Iowa from Arizona and ended up having to double back to Albuquerque to get new landing gear legs on our 5th wheel. We had the nicest repairman assigned to us. We asked him to also check out our grey water tank that was not draining well. He pulled it and found it was full of gunk and said we should get a new one installed. While he was in the parts store talking to the clerk there about ordering one and concerned about it not matching up with our plumbing (because our manufacturer had gone out of business), he happened to notice a tank up above in the rafters. Turns out it matched perfectly and since no one new where it came from or how long it had been there ( no invoice could be found ), they sold it to us very reasonably.
We had the landing legs installed on a Sat. of a holiday weekend and were to come back for the tank install on Monday at 8 am. We were staying in the RV park right next to CW, and on Sunday our repair tech came knocking on our door to let us know not to be there the next day until 10 am, as he had something else to do and didn’t want us to be waiting around for him. He saw that we hadn’t unhitched since we were going back next door the next day and asked if we needed anything. My husband said we could use some eggs, but we would get by. He said he’d be back right away with some eggs for us. He came back a couple hours later with fresh eggs from his neighbor’s place…AND he brought us some bacon!! He really went above and beyond for us and did an excellent job of installing the legs and the grey water tank. We were very happy with our service from the Camping World in Albuquerque.
Cynsan, I had a similar experience at CW in Albuquerque when I needed warranty work on my Dometic refrigerator in my Class C motorhome. Some CW locations may be bad, but I give high praise for the work done there.
Very good to hear this!
Was this before or after the Lemonis regime, it wouldn’t be that way now or he’d fire the manager for being so nice.
This was 5 years ago. Don’t know when Lemonis took over.
I too had a very good experience at the Albuquerque Camping World (CW). The service was the best I had every received at a CW. The whole team at this CW was honestly interested in you and any issues you may have, even if it wasn’t about your MH or trailer. I’m a big KC Royals fan and Albuquerque CW has an associate that goes by the name KC. He currently has a new Royals hat, that’s just what friends do.
Now I know what happened to the tank I bought and paid for!
I brought my 24ft motorhome in to have the air in my tires checked, believe it or not they couldn’t check my inside rear tires, they didn’t have the proper tools and this was Camping World
Bought a used motor home 2 plus years ago. Generator did not start when we came to pick it up. Brought it back. Still would not run. They took generator out had it for several months still would not work. Gave up
Also on driving the motor home to campsite 90 miles away the front windows were falling out. Yes front windshields falling out They would do nothing. They gave me the number for their own repair shop. Nobody answered after numerous tries.
The sales person and repair service scheduler would not return calls
I met the general manager with this person and he just shrugged and they left me
The worst service I have ever had
CW service was horrible for me, 5 1/2 month wait and not fixed right. I cannot take my RV there again. If a manufacturer forced me to use them, I’d say “forget it” and pay out-of-pocket. Months ago, I wrote to Marcus Lemonis using his “If you’re not happy, I’m not happy ” program. I haven’t heard anything. Unbelievable. I hope he’s seriously working on this terrible problem.
Do you really think he even cares? His pockets are lined with big bucks. As far as “If you’re not happy”, I also wrote to them and got no response. These letters probably are electronically shredded before the arrive. He has no idea how many people write to him, and frankly does not care.
Calling the customer service phone number results in extended wait times, sometimes over an hour. This should tell you how many complaints they are getting. I had ordered two ‘IN STOCK’ parts only to find out it will take 10-14 days before the order is processed, and then another 7-10 days to be shipped. Two of the CSR’s I spoke with were arrogant and refused to transfer me to a supervisor.
I guess it must be very store service department dependent because I have always had very good service from the CW (now Gander RV) service department in St. Augustine, FL.
Of course. Service depends on who is your tech, and who is your service writer; how skilled are they, how much do they give a flip.
I think the issue is CW isn’t good at providing these folks, nor are many large outfits. But yes, sometimes you get lucky and get great people to help you.
Best plan, find a small repair shop with a good rep, where you can look the tech in the eye and explain your problem and discuss options yourself, without the obstacle of a service writer. Leave the dealerships alone to sell RVs, that’s their main focus.
We buy from their store showroom. They always have what we are looking for.
No way I would let CW or any other RV dealer work on our coach.
20+ years ago we drove over-the-hill from Reno to just outside of Sacto, CA to have Camping World install some window awnings. Buy the awnings – get them installed free. They did a great job, and even let us camp overnight in their back lot so we could be there early in the morning for the appointment.
I wouldn’t do that nowadays . . . Just sayin’.
Camping World has always been the “last resort” for my repairs or work on my RV. CUSTOMER SERVICE stinks across the country. They basically could not care less about the customer, especially if your RV is older, smaller. They’re incompetent, service takes FOREVER, prices are totally rediculous, and they are very rude while achieving all of this!
Maybe we are just lucky, because we have had very good service at the Belleville, MI location. The same personal have been there for years. You walk in & see the same friendly faces.
It varies location to location. Some are good and others not so good.
I have already decided that I will never buy a motorhome from Camping World. Why? Because there are so many negative responses about this company. I will never have the chance to determine if Camping World has the best prices because I will never enter a Camping World showroom to find out. Negative reviews and horror stories impact my buying habits. The same is true for Thor who seems to generate a disproportionate number of negative complaints about the construction of their RVs.
Had nothing but problems from the camping world in north little Rock. Will never do business with camping world again!!
we purchased our first camper from this company with a discovery of bent slide out frames on our pop up camper that was “new”. Turns out that someone had purchased it and returned it to buy up to hard sided camper after a brief period of time. When this was pointed out to Camper World, we had to fight to get this issue resolved. Many calls and several face to face encounters, I was forced to take the parts from the service department and replace those myself to get some satisfaction. We were treated as criminals and had other POOR service issues for warranty claims. Sell quickly, ignore the requests for service seems to be the plan with this company.
I have used CW several times for repair or installation on my MH/Toad. I have never had any complaints, which I cannot say about the dealer from whom I bought the MH in the first place. I have had the CW discussion with many folks who flat out say they would never use them, without actually having any experience with CW. I suspect that many negative scores in your survey reflect this. (Note: I have no connection whatsoever with CW).
I wish that I could give them something lower. I will never use them again. They damaged my unit then would not own up to it.
We’ve had decades of great service, on a class B, and a class C, at our local Camping World. And had great service at 2 different locations in Virginia while on road trips.
I would give them -100, we had taken our 2 year old 5th wheel king of the road to fix the generator. My husband tried to explain the hitch and they said we know this ,but ours was a bit more involved,a special kind with air bags ect… because of the weight of this rig.When we finally after weeks were told to come get it there was nothing they could do because it was a propane generator.You think they would have known that when we first called.After picking it up and bringing it home we began to get on the road again,we were full timers.A little at a time we began to see evidence that the rig had been dropped obviously when the tried to tow it.Every drawer slide was broken,the washer/dryer tub inside had been broke loose from the sides leaving it sitting at the bottom of the unit.Cupboards were all disarray and had many other things that was a dead give away.This place is in central N.Y called Meyers camping world.oh and we had to pay big for this whole mess
P.SIMMONNS, N.Y.S
I went there once, Never again.
We took our camper there for a warranty window repair, they had it for 2 months…we were very upset about that.
I wouldn’t take my grandson’s Little Red Wagon there for service!
As it goes ‘it depends’ on which CW dealership you fall into. A rare few, as the poll indicates, are ‘gems’, but the vast majority are mediocre to terrible. Not knowing which one you would get stuck with, if you can find your RV anywhere else, go there. Especially for service!
Camping World? ALL ZERO’S ON RATINGS!
Nothing in Florida is any good. One political party is in control here and they favor big business because Florida has no state taxes. I had my RV in for repair at another facility and it was robbed. The repair service would not cover the theft and either would my own insurance. It’s like the wild, wild west down here and you’re on your own. Stay away from Florida at all cost.
Not a fan of camping world. Tricks, high prices and rude people. Zero
We have had other camper owners come up to us while we were looking at TVs at cw and told us not to buy or ever have service done by cw. That tells me all I need to know.
POS…would never buy a unit from them.NEVER…EVER…
They lost the keys to all of our storage compartments.
We live in Orlando, the Camping World here gives the worst service I have ever seen, We made an appointment for service at 0900, arrived at 0830. We were told it would take about 2 hours to have the rear sumo springs put on. We waited in their little waiting room till noon, went to ask how the work was going, We were told by their service manager, that they had not started to work on our rv, and that an appointment is NOT for work to be done, but to see him. He said they would get to it after the service tech returned from lunch. We waited, and waited, and at 430 went to see about the progress. Service manager told us then that he had till the close of day before he had to start the work. We then asked to see the store manager, he went to see about the work, and told us that it had started, We left at 645pm.
Camping World cares about selling but not servicing.
I have found CAMPING WORLD Service to be accommodating. It seems to me the problem is the manufacturer. For an industry worth millions, there is almost no reserve when it comes to replacement parts for components which have a history of frequent failure. That coupled with the increased use of components made outside the USA compounds the problem. Perhaps a more comprehensive investigation of the industry by regulatory agencies would bring standardization.
While an argument can be made that a huge inventory of parts is not feasible, a easily available alternative should be made available. If the largest manufacturer of RV’s and motorhomes would seriously consider alternative suppliers, like other large big box operations, there would be fewer gripes, complaints and lawsuits for failure to provide said services. My research of past events leading to loss of use of my vehicle because of lack of replacement parts revealed the sources relied on foreign manufacturers and can’t get parts.
It’s camping world fault for not providing better a security system in their parking Area! If they have checked thier inventory they would had probably notice the RV was Stolen ! So they should responsible for the theft and damage to the customers!
I myself have had a bad experience at camping world in Tallahassee, will never do business with them again!!!!
The camping world located in SW ID has many many unhappy customers. I hear from friends, aquaintences, and my first hand experience. I quit there service yrs ago
bought a 2018 prowler in was year old plug had been burnt they replaced the plug end very shoddily I might add I am still passed about it
Took my Monaco in for updated sofa, chair, and toilet. Had it ordered, paid entire amount including install fee, two weeks later is my appointment. After half day, waiting on my unit, was told toilet would not work, they did put the old one back. Then that night, in campground near by, sofa rolled out of slide into the coach floor. Next day they informed me that sofa would not work either, they sent a man out to re-install my old one, gave them the matching chair back, got ALL MY MONEY BACK. These folks only know how to sell stuff, after that, you’re on your own. Beware.
Last time I was at Camping World I had difficulty finding a space to park, and I have a small toy hauler. The selection in the retail area for basic necessities, other than toilet paper, was poor. (And the toilet paper was over priced and deceptively advertised.) The wait at checkout was long. With recent reports re security, Eg., the unreported theft in Florida, my last visit how to a camping world outlet will be my last visit. The NASCAR Truck Series should think of getting a new sponsor.
Camping World is responsible for anything on their lot, they should pay for the loss in lieu of being sued for neglect!
Camping World had our brand new trailer in for warranty work for 6 MONTHS! That left us with only 6 months of our 12 month warranty… Camping World sucks!
More horror stories than I have time to relate. CW is the WORST !!
Avoid them like the Plague!
I bought a brand new trailer from Camping World to live in. Note words Brand New. It leaks: the entire roof, the pop outs, the cupboards & closet, & underneath the sink (it ruined the “wood” [pressboard] around the sink). CW said for me to move out & ring it back in to them. Had to pay for a hotel for 3 days after removing all items from inside the trailer. The 1st day they showed up late. Hauled the trailer back to their “fix it shop”. There was also a Huge crack down the front window when it was purchased. I wrote a list of items to fixed. At 4:30 pm I called (as per their instructions) to see how many of the list of items were fixed. 0% were fixed! 0%!! The 2nd day they called & said all items had been fixed. They brought the trailer back but the driver could NOT figure out how to park it!!😡 Then NOTHING was fixed but the window!!! Now they want me to move out Again. Whole place molded due to leaks inc carpet, couch, walls, floors. AVOID CW!!!!
In July (2021) I purchased new furniture for my Class A motorhome with installation. So, I live in it and there is a Camping World campground at their Marion, NC location. The first day began at 8:30am, when actually the tech was put on my coach at 4:00pm. They gave it back at 5:30 for me to go back to the campsite. Next day was even worse with new sofa installed, it rolled out in the floor moving the coach back to the campsite. Next day they agreed to reinstall my furniture, giving back every penny of my money except three days of $50 daily camping. These folks do not know what their doing, stay away from service!
I think as soon as new vehicle sales wane, many Camping World locations may close. The service department should fund the business, but with these referrals, many locations may have to close. Buy your new units at a more stable dealership.
Camping world repair costs go up quality goes down