Saturday, July 24, 2021
Saturday, July 24, 2021

How would you rate Camping World’s service and repair department?

From all the mail we have received in recent years, we would have to conclude that RVers have what amounts to a love-hate relationship with Camping World. Some RVers praise the service they received from the huge dealer, whether in buying an RV, shopping for parts and accessories in one of its huge stores, or having it serviced or repaired.

But many other RVers will be quick to tell you a different story, many advising staying away from the business at all costs because of poor or even terrible services or experiences. In fact, Camping World has one of the worst scorecards at pissedconsumer.com with a rating of 1.8 out of 5. Reviewers at pissedconsumer.com gave Camping World’s repair department only 1.6 stars out of five.

So, what have been your experiences?

Please only respond if you have taken your RV in for service or a repair at Camping World. But you can click/tap on View Results at the bottom and see how people have voted, even if you’re not responding.

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Jane
7 days ago

We’ve had decades of great service, on a class B, and a class C, at our local Camping World. And had great service at 2 different locations in Virginia while on road trips.

Nancy Yongue
7 days ago

I wish that I could give them something lower. I will never use them again. They damaged my unit then would not own up to it.

John C
11 days ago

I have used CW several times for repair or installation on my MH/Toad. I have never had any complaints, which I cannot say about the dealer from whom I bought the MH in the first place. I have had the CW discussion with many folks who flat out say they would never use them, without actually having any experience with CW. I suspect that many negative scores in your survey reflect this. (Note: I have no connection whatsoever with CW).

Tom
11 days ago

we purchased our first camper from this company with a discovery of bent slide out frames on our pop up camper that was “new”. Turns out that someone had purchased it and returned it to buy up to hard sided camper after a brief period of time. When this was pointed out to Camper World, we had to fight to get this issue resolved. Many calls and several face to face encounters, I was forced to take the parts from the service department and replace those myself to get some satisfaction. We were treated as criminals and had other POOR service issues for warranty claims. Sell quickly, ignore the requests for service seems to be the plan with this company.

Mark Hallewell
11 days ago

I have already decided that I will never buy a motorhome from Camping World. Why? Because there are so many negative responses about this company. I will never have the chance to determine if Camping World has the best prices because I will never enter a Camping World showroom to find out. Negative reviews and horror stories impact my buying habits. The same is true for Thor who seems to generate a disproportionate number of negative complaints about the construction of their RVs.

Last edited 11 days ago by Mark Hallewell
LionRampant
12 days ago

It varies location to location. Some are good and others not so good.

Bob
12 days ago

Maybe we are just lucky, because we have had very good service at the Belleville, MI location. The same personal have been there for years. You walk in & see the same friendly faces.

Dianne Lowe
12 days ago

Camping World has always been the “last resort” for my repairs or work on my RV. CUSTOMER SERVICE stinks across the country. They basically could not care less about the customer, especially if your RV is older, smaller. They’re incompetent, service takes FOREVER, prices are totally rediculous, and they are very rude while achieving all of this!

Tommy Molnar
12 days ago

20+ years ago we drove over-the-hill from Reno to just outside of Sacto, CA to have Camping World install some window awnings. Buy the awnings – get them installed free. They did a great job, and even let us camp overnight in their back lot so we could be there early in the morning for the appointment.

I wouldn’t do that nowadays . . . Just sayin’.

Thom R
12 days ago

We buy from their store showroom. They always have what we are looking for.
No way I would let CW or any other RV dealer work on our coach.

Bill Fisher
12 days ago

I guess it must be very store service department dependent because I have always had very good service from the CW (now Gander RV) service department in St. Augustine, FL.

wanderer
12 days ago
Reply to  Bill Fisher

Of course. Service depends on who is your tech, and who is your service writer; how skilled are they, how much do they give a flip.

I think the issue is CW isn’t good at providing these folks, nor are many large outfits. But yes, sometimes you get lucky and get great people to help you.

Best plan, find a small repair shop with a good rep, where you can look the tech in the eye and explain your problem and discuss options yourself, without the obstacle of a service writer. Leave the dealerships alone to sell RVs, that’s their main focus.

Dave
12 days ago

CW service was horrible for me, 5 1/2 month wait and not fixed right. I cannot take my RV there again. If a manufacturer forced me to use them, I’d say “forget it” and pay out-of-pocket. Months ago, I wrote to Marcus Lemonis using his “If you’re not happy, I’m not happy ” program. I haven’t heard anything. Unbelievable. I hope he’s seriously working on this terrible problem.

Bob
12 days ago
Reply to  Dave

Do you really think he even cares? His pockets are lined with big bucks. As far as “If you’re not happy”, I also wrote to them and got no response. These letters probably are electronically shredded before the arrive. He has no idea how many people write to him, and frankly does not care.
Calling the customer service phone number results in extended wait times, sometimes over an hour. This should tell you how many complaints they are getting. I had ordered two ‘IN STOCK’ parts only to find out it will take 10-14 days before the order is processed, and then another 7-10 days to be shipped. Two of the CSR’s I spoke with were arrogant and refused to transfer me to a supervisor.

Duane Hoversten
18 days ago

Bought a used motor home 2 plus years ago. Generator did not start when we came to pick it up. Brought it back. Still would not run. They took generator out had it for several months still would not work. Gave up
Also on driving the motor home to campsite 90 miles away the front windows were falling out. Yes front windshields falling out They would do nothing. They gave me the number for their own repair shop. Nobody answered after numerous tries.
The sales person and repair service scheduler would not return calls
I met the general manager with this person and he just shrugged and they left me
The worst service I have ever had

Bobby Semon
18 days ago

I brought my 24ft motorhome in to have the air in my tires checked, believe it or not they couldn’t check my inside rear tires, they didn’t have the proper tools and this was Camping World

Cynsan
19 days ago

I am really so sorry to hear all the horror stories of other’s experiences with Camping World. It makes me feel like we are the luckiest people in the world to have had such a positive experience with them. We were headed to Iowa from Arizona and ended up having to double back to Albuquerque to get new landing gear legs on our 5th wheel. We had the nicest repairman assigned to us. We asked him to also check out our grey water tank that was not draining well. He pulled it and found it was full of gunk and said we should get a new one installed. While he was in the parts store talking to the clerk there about ordering one and concerned about it not matching up with our plumbing (because our manufacturer had gone out of business), he happened to notice a tank up above in the rafters. Turns out it matched perfectly and since no one new where it came from or how long it had been there ( no invoice could be found ), they sold it to us very reasonably.

Cynsan
19 days ago
Reply to  Cynsan

We had the landing legs installed on a Sat. of a holiday weekend and were to come back for the tank install on Monday at 8 am. We were staying in the RV park right next to CW, and on Sunday our repair tech came knocking on our door to let us know not to be there the next day until 10 am, as he had something else to do and didn’t want us to be waiting around for him. He saw that we hadn’t unhitched since we were going back next door the next day and asked if we needed anything. My husband said we could use some eggs, but we would get by. He said he’d be back right away with some eggs for us. He came back a couple hours later with fresh eggs from his neighbor’s place…AND he brought us some bacon!! He really went above and beyond for us and did an excellent job of installing the legs and the grey water tank. We were very happy with our service from the Camping World in Albuquerque.

DaveR
18 days ago
Reply to  Cynsan

Cynsan, I had a similar experience at CW in Albuquerque when I needed warranty work on my Dometic refrigerator in my Class C motorhome. Some CW locations may be bad, but I give high praise for the work done there.

Cynsan
18 days ago
Reply to  DaveR

Very good to hear this!

Bob p
15 days ago
Reply to  Cynsan

Was this before or after the Lemonis regime, it wouldn’t be that way now or he’d fire the manager for being so nice.

Cynsan
12 days ago
Reply to  Bob p

This was 5 years ago. Don’t know when Lemonis took over.

G. Crawford
12 days ago
Reply to  Cynsan

I too had a very good experience at the Albuquerque Camping World (CW). The service was the best I had every received at a CW. The whole team at this CW was honestly interested in you and any issues you may have, even if it wasn’t about your MH or trailer. I’m a big KC Royals fan and Albuquerque CW has an associate that goes by the name KC. He currently has a new Royals hat, that’s just what friends do.

Skip
19 days ago

I wouldn’t use camping crap world to fix a a wheel barrel. Service and sales are the bottom of a barrel. I really think none of the front people have ever camped a day in their life and therefore any understand of what your explaining. Example I stated left rear second axle the bearing needed to be replaced. They pull the 5ver in 3 hours later the tech comes and tells me the tires are fine. Told him not the tires it’s the bearing. Then stated I have to to service and schedule an appointment. I didn’t. Called my SIL a certified mechanic he got the bearing and did right in the driveway in 20 minutes the checked all other and recommended I do the other three. so it was a %\*& show at camper world. Never again.

Neal Davis
19 days ago

We used the service department of Camping World of Chattanooga for much of the first year that we owned our RV. They were very slow and fought us a few different times regarding warranty work. We finally made a reservation to have warranty work done at the manufacturer, even though it meant a trip to Indiana. We may still buy things from Camping World, but we will never take our RV to any Camping World service department for repair or maintenance work.

Bill
19 days ago

They are the worst. absolute scumbags! I had an awning, years back, that needed serious repair. Took it to camping world for insurance repair. They spent a month or longer telling us the parts were ordered, but never repaired it. We went there to lay eyes on them and talk to them about it. They never ordered the parts that were needed for repair after 6 weeks actually. So we took it to another service department down the road. which only took a week to have it repaired. I have never returned to them.

Tom Macfarlane
19 days ago

I have finally found someone closer to home, but I used Camping World for a few years. Never really had a problem with the work that they did, but my trailer was broken into while it was there waiting for parts.

Bill
19 days ago

Never had an issue with either the service department nor supplies sales… matter of fact, have always had good luck (El Paso, Tyler & New Braunfels, TX stores). Found great deals on camping supplies and needed gadgets as well as routine fixes/maintenance work.

Went once to look at a camper but didn’t like the sales staff of “managers”… typical RV sale shysters. This was in New Braunfels. Great place to look at campers and then deal with other dealers on working the price.

All in all, glad they’re around. Always have a good stock of camping/RV stuff.

David Onder
16 days ago
Reply to  Bill

Our experience in the past was similar. We bought our most recent camper from a different dealer. Service is about the same – slow but done well with friendly staff.

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