Roof access ladders on some Forest River products may have been installed improperly. Some Cross Trail motorhome ladders can fall off—with someone on them. Forest River, Inc. (Forest River) is recalling certain 2024-2025 Cross Trail motorhomes. The backer on the ladder receiver may not have been installed, which can cause the ladder to detach. A ladder that detaches while in use increases the risk of injury. 126 RVs may be affected by this recall.
Remedy
Dealers will inspect and replace the ladder as necessary, free of charge. Owner notification letters are expected to be mailed July 14, 2024. Owners may contact Forest River customer service at 574-825-8409 or 574-825-8487. Forest River’s number for this recall is 215-1800.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Background on Cross Trail motorhome ladders can fall off
On May 20, 2024, Forest River’s manufacturing plant got a customer complaint of the ladder block that detached from the vehicle. No word on whether the customer (or anyone else) was on the ladder when it detached, nor information on injuries that may have occurred.
##RVT1164b
no quality control by fr shame .
Another day, another F.R. recall…
This is NOT shocking. Like Bill says, just another day at Forest River.
Thank you, Russ and Tina! 🙂 My goodness!?!?! Is there any error in building an RV that Forest River has not made?!? Is there any reason for a recall that Forest River has not had?!? Does anyone beyond the affected owners who get recall letters and readers of RV Travel know how routinely Forest River issues recall notices?!? I will make sure that we do not own any of their stock or issued debt. Wow! Thanks again, Russ and Tina! 🙂 I hope that you have had a great Independence Day! 🙂 Safe travels and safe stays! 🙂
A recall on a third party component, I can buy, but something like this is almost criminal. There must be no supervision on the floor. Did Forest River get a bad batch of chewing gum that day?
Yet another reason to keep our 19 year old Winnebago.
Perfection isn’t an option so who’s better; The OEM who proactively pursues post sales verification of quality (recall) or the OEM who acts only on a post failure individual basis?
With far more inspections, quality audits and big brain computers, two of the six space shuttles were lost due to something as simple as the cold. A frozen o-ring and an ice strike.
That’s a 30% fail rate on something that cost $1.7 billion to build, $1.5 billion per launch and managed with a “zero fail” mentality often to extreme. Except twice.
To expect better from a mass produced recreational vehicle that is a collage of individual parts designed independent of system or OEM seems kinda silly.