This was posted at our Facebook group, RV Horror Stories, a place where RVers with defective RVs that dealers and manufacturers can’t fix or refuse to fix in a timely manner explain their situations. The idea is to let dealers and manufacturers know they can’t sell defective RVs and expect those with lemons to stand by silently. If you have a defective RV, you will find a list of valuable resources by visiting here.
And now, this week’s Horror Story (slightly edited for clarity):
I bought my new trailer on 30th of March. The salesman said the parking lot was uneven which was the reason the slide slammed shut. I posted a question on another forum the same night asking if slides were supposed to shake the trailer when they closed, then the next day (31st) this happened [see photo].
I did get the slide closed. Coachmen responded to my question that it was safe to tow it back to the dealership where it’s still awaiting parts. I asked for a replacement RV but was denied, 25 days and counting. I paid cash for the RV so I think that is hurting my case and I already have the title in my name. Reservations of the first trip are canceled, can’t make plans cause don’t know when it’ll be fixed. The trailer was at my house only 24 hours before it was unusable! Thanks for letting me vent!
This is bad! The manufacturer and dealership should give him a new RV. Whether he paid cash or not, makes no difference. They screwed up all the way around and should make it right.
I agree. I think I would be contacting my local media in hopes they would do a story on it.
They did what they intended to do, and that was sell the rig, even if it involved screwing him in the process…
It kinda gives a whole new perspective to the expression, “Caveat Emptor” (Let the buyer beware!) Now the seller has the cash; the buyer has the pig in a poke. As for trusting the maker’s word that the trailer is safe to tow, I’d expect them to take no responsibility if the slide popped open again while enroute… other than charging that the driver took that curve too fast! (And I expect the insurance companies of the other drivers involved in the incident would be less than forgiving!)
Don’t most contracts involving large dollar purchases have a 72 hour clause that you can cancel within that time period and get your money back. He doesn’t have a “contract “since he paid cash but I would think the sales receipt would cover it. I would contact the states Attorney General about fraud.
It is time to lawyer up!
If they say they have parts on order, make the shop prove it.
I simply would have said then move the trailer to a level spot so I can see how it is supposed to operate, and if that can’t be done, I’m outta here!!!
Not looking good for Coachmen