By Chuck Woodbury
A major topic with RVers these days and on RV forums, is the poor quality of RVs being produced of late. Reader John Kiblin sent this letter and photo:
Wanted to send this along as an example of a very dangerous situation. This is a 2014 Coachmen that I bought new. Upon unplugging a small appliance the entire plug came out. Not only is this very shoddy workmanship but it certainly presents a shock hazard. Can you imagine a small child unplugging something and wondering what excitement awaited in the neat hole? And yes, I contacted Coachmen and got an apology and a suggestion to put a piece of wood behind it. No offer to fix it! Just thought I’d pass this along to hopefully keep others from finding the shocking truth….pun intended.
I receive letters like this all the time — readers complaining about poor quality or poor service on their RVs. The industry talks about improving, but in my opinion, it’s just a bunch of hot air. My guess is 95 percent of the people who make or sell RVs care about only one thing — selling as many as they can. Sad to say, most first-time buyers are so ill-informed about what to look for in an RV they are suckers for being sold a piece of junk, even though at a glance, the RVs look great.
I wrote an e-book a few years ago called “The Smart RVers Guide to Buying an RV.” At the same time I was helping write a script and then hosting a DVD for the Better Business Bureau titled “Buying a Recreational Vehicle.” Both included advice on how to avoid making common buying mistakes. The video is no longer sold, but is available in some public libraries. I am currently updating my e-book to help educate new RVers on the right way to buy an RV and not the stupid way, which, sad to say, is how very many RVers buy these days.
Sorry to be so negative, but sometimes I get angry about how little the bigwigs in the RV industry care about RVers. What they care about is making lotsa money. And, yes, there are good people who do care, just way too few.