A Florida couple isn’t very happy with the Camping World outlet in Holiday, Florida. Ken and Beverly Hunt had left their Winnebago Class C motorhome at the Camping World store for serving. The unit was stolen from the lot at some point this summer. When they called to check on the progress on their rig, they were told by a Camping World employee that their RV was “lost.” According to authorities, the RV had actually been stolen in June.
“They failed to let us know, ‘hey, your camper is missing off the lot,’” Beverly Hunt said. “And now, a month later, and you’re telling us to file a police report.” Authorities say they found 24-year-old Matthew Evans driving the stolen Winnebago on Aug. 1. When Florida Highway Patrol troopers tried pulling him over, they say he refused to stop. Troopers deployed stop sticks and, eventually, the camper was disabled and he surrendered peacefully.
The RV had been trashed. So far, the Hunts say Camping World has given them the cold shoulder — from both the Holiday location and Camping World corporate headquarters.
Camping World has issued a statement. “Camping World is currently engaging in active discussions with Mr. Hunt and the respective insurance companies to address this situation…. Camping World will also continue to fully cooperate with law enforcement in their investigation.”
Beverly Hunt says she is dumbfounded. “The last comment we got was, ‘you are trying to take advantage of the situation. Contact your insurance company,’” she said.
The Hunts now have neither an RV nor any indication that Camping World will make things right. But they still have monthly payments on their trashed RV.
Related:
How would you rate Camping World’s service and repair department?
##RVT1014b
If left for service, isn’t Camping World ‘responsible’ for it? Shouldn’t their insurance cover it?
widow of RET/DAV/USA in central Florida
Having worked in the service department for my adult career. it is true the customers insurance carrier becomes primary when a vehicle is stolen out of a service department.
Let me tell you it’s not a fun experience to call a customer and let him know his vehicle was stolen and to report it to his insurance company.
CW should take care of the Hunts deductible in this matter. CW should have a claim and custody liability as garage keeper of said vehicles.
This is how lawyers make an honest living. Camping World has no shame.
Sadly, this is no surprise. CW’s reputation for RV sales and service remains quite low. The only reasons I belong are the campground discounts and a delightful lady in the Knoxville store that is happy to serve each customer that walks in the store. As far as discounts, I always ask if they honor others and use that if possible.
My only store purchases are of things of a high need or convenience to me. When my membership expires, I will not likely renew. Online sources are just about as fast as CW. I took all insurance away from CW and have been happy with FMCA and other outlets.
Atta boy Marcus. Keep up the good work.
Any time you have issues with Camping World they do just give the cold shoulder. Their strategy is to ignore you and hope you go away. After buying a trailer from them they wanted nothing to do with me when I had an issue the first day ! Never ever again will I step foot in a Camping World !!!
this is another reason why I will never buy anything from Camping World. I have only one encounter with CW and it was not good. Took mine in for Warrenty Work that was arranged by the supplier I bought it from (because we were so far from sellers location). They didn’t fix main problem and they installed something on my travel trailer that was meant for another customers trailer. It seems poor service just follows Camping World!
Camping World is a disgraceful company
Here in Montana Bish Dealership is our CW.
So is that good or bad?
Camping World is the lowest form of scum.They are a fraudulent, scamming stealership that everyone should avoid at all cost. There are plenty of honest smaller dealerships out there that will bend over backwards to make your buying and return trips to them more than enjoyable, if you give them the chance, and loyalty.
I would suggest contacting FL lawyers who are well experienced with dealing with Camping World and other dealers / manufacturers.
https://farahandfarah.com/lemon-law/rv/
Mine opinion is with DH- report it to the insurance. Insurance probably has more and better lawyers than CW. Let the lawyers fight it out- oh, be sure to tell YOUR lawyer to ask for the deductible to be covered by Camping World, and for your attorney fees and court costs.
add to that list every payment you made on the unit since dropping it off.
Beware of General RV I need Wixom MI, they will do the same shitty service deal.
File with your insurance and let them deal with CW.
Less stress. Yes, bad enough you don’t have your RV nor the stuff you left in it, but I would have stopped dealing with CW after the first phone call.
We are currently having work done on our trailer at an RV repair facility in Reno. Their yard has high, electrified fences around it, but we are still ‘sweating’ it out until we get it back in our side yard where we can see it – all the time.
Sadly, I must defend Camping World here. If the vehicle is stolen off of their lot, waiting for service, it is not automatically their fault. If a thief wants something bad enough they will get it. However, not informing the owner that the RV is missing (until the owner calls CW), is a problem.
Now the big rub. When did a CW employee notice the RV was missing? This could have been hours, days or even weeks, depending on where the rig was parked. Then how long before management was informed?
Was there a gate? Was it locked every night? Are surveillance cameras present? All questions the lawyers will ask, to determine percentage of fault. The biggest issue is not calling the customer as soon as the RV was determine to be missing.
Having been to our local CW and number of times, they had over 20 RVs waiting service. One missing RV, may not be noticed right away.
Regardless of anything. The moment the rig is identified as missing two notifications should have been made: Do you get that!!! obviously not. The owner and then the police. Again the owner and the police. The thief should do jail time. People bust their asses working then spend those dollars anyway they see fit and Camping world treats a customer like dirt. The thief eats up everyone’s tax dollars weakening society. Because camping world was so negligent they should be held liable. The owner’s insurance agency is also not looking after their client. Pi** poor behavior from all parties except the principles. (thats the owners for you ******)
That’s another issue, overlooking repairs. Yes, they are completely at fault for everything that happened to the Hunts. You must be a CW employee.
Seriously? Once you leave anything at a repair facility, they assume full responsibility. If the owners file with their insurance, their insurance co will go after Camping World. Best ending for this is Camping World giving them a new camper. A lawsuit would cost more for Camping World. But from my experience witb CW, this all does not surprise me.
Two years ago we found ourselves with no place to safely sleep for the night. West of Houston, TX, we found a CW but it was posted “no overnight parking”. Since it was around 2 AM we decided to take a chance and park our truckcamper with the rigs waiting for repairs. We slept quietly all night, around 9 AM, after having breakfast, we drove out. No one paid any attention to us. We could have been driving out with someone else’s rig and they would not have known, or cared.
Camping World is the absolute last place I would ever take a RV for repair.
Never, ever deal with Camping World for repairs or purchase. We even refrain from purchasing supplies there.
This isn’t the first time try posting in myrtle beach or somewhere for mass public comments happens all the time. And they never make it right.
Go to LinkedIn…Contact everyone with short message. Be nice. Ask for mailto:marcus@marcuslemonis.com
After reading this, and the ensuing comments, I’m less than thrilled that Camping World announced (in early April, 2021) they would be building a new SuperCenter location off of I-80 near Cheyenne, Wyo, to be opened in late 2021/early 2022. Great location, I-80/I-25, for an untrustworthy company.
Camping World, one word: atrocious! We bought a NEW 2017 Crusader by Forester from CW in Lafayette. We had a 2001 Keystone Montana (bought privately secondhand) that was pretty tired from being lived in for most of 17 years so it was not a trade-in. From day one we had and continued to have problems. We had even bought an extended warranty. My husband was living in it full time in another state.
Bottom line, WE didn’t do our homework. Forester is a lousy company and CW is worse. We GAVE the RV ($60K+) to my husband’s ex-wife as her permanent home. We now own a small Kestone Cougar. We have learned two lessons: most RV sales people attended snake oil school and Keystone is, by far, a better manufacturer.
Don’t buy anything from Camping World and never leave an RV for service there, no matter how desperate you may be.
Why not start emailing Lemonis? He claims to care about the customers and solicits communications from them.
Good to know, will never deal with them.
Camping World is a joke! We bought our Keystone Premiere trailer from them with an extended warranty. After experiencing a host of problems we kept taking it back to them and after they promised it was repaired we got it back in worse shape. We finally took it to a “competent” RV repairman in Bakersfield, who told us Camping World keeps him in business because of their incompetence.
It sounds like (from my observations) they take in the RV’s that need repair and exchange parts from others they’re working on to fix others. Like a ‘rob Peter to pay Paul’ scheme. I would run away fast.
I echo the same thing…. good to know!! I will block their site!! A company like that doesn’t deserve business!!
Just got my trailer back from C W after 6 weeks waiting for a wiper seals warranty repair issue. Got home opened the slide and found they hadn’t repaired all the torn seals. I called and explained the problem and was told “did you inspect it before you left”. I was told they would call me back so far no one has bothered. I guess my expensive 45 point inspection that also covered seals must have been overlooked. Again disappointed but use to the hassle when dealing with them. Dispute the incompetence I will take it back once summer is over and I won’t have a need for it until Spring. I’m not going to not recommend them just be aware. Like I was told inspect it before you depart.
Does anyone know a reliable repair location in Nashville TN area?
Depends what you need. We’re in Nashville. My husband does everything repairs. Contact me directly at huberlibn1 at Gmail.com
Candys campers in Murfreesboro. 20 miles south. Small but good people. Lazydays is worthless.
NIRVC and ONLY NIRVC. Do not go anywhere else.
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This is an ongoing problem with this company. I’ve seen this multiple times, just this summer, from many locations.
My father just bought a used toy hauler from them. It was delivered to him with the black tanks 50% full, ordered 2 batteries, only received one. I will never go though them for a camper or camping minerals.
If they are like the camping world outside of Blue Springs Missouri, they probably sold it.
We bought ours brand new from them and when it was delivered they tore the awning, when they took it back to fix it they had it for a month and they were taking parts from ours to put on other peoples RVs, and were allowing their employees to take naps and breaks in our new camper. We had dirt and garbage in there, footprints on our sofa. I fell out of love with our camper and it has never been used. Want to sell it as I hate it, if I had bought a used one I wouldn’t care!
If taking yours there, better watch them!!!
Camping World is trying to make the customer file the theft as a comprehensive claim on their own insurance, so Camping World only has to pay the customer back their deductible. It’s to save themselves their much higher deductible and they are hoping the customer will eat the rate increase so they don’t have to. Camping World’s Garage Keeper policy should cover this. And they are idiots, because the customer’s insurance will, in the end, subrogate against it anyway. I’d stop arguing with Camping World and just demand the name of their insurance carrier.
I m currently shopping for an RV. I will be retiring soon and have plans to sell everything and travel. I will not be looking to Camping World for any kind of product or help in this process. Thank you for sharing your story.
I’m thinking the same,James but all this bad Camping World horror stories make nervous. I haven’t bought anything yet only in the beginning stages of research and what class or size would fit my needs. If you don’t mind,let me know how you make out. Thanks, Bill M
We had a window explode on our 2121 Coleman Lantern purchased at camper world in Fort Myers. It was our third trip, (total used 5 days) At the time it was sitting, parked in a campground. We were told by the CW…. Didn’t you read your warranty? Glass isn’t covered. The glass exploded all over my lap…. I got a cut elbow but I could have been blinded. We had had it less than 4 months and it had supposedly been brand new.
Camping World took in the Rv for service, thus taking on the responsibility of safe keeping . When you take your vehicle in and they agree to perform work for you ,they don’t park it on the street with the keys in it .there is a responsibility of safe keeping while they have the unit. I’ll be sadly disappointed if they shirk their responsibility on this at any cost .
Read the small print of any vehicle service agreements and you will see that you agreed that the service center is not held liable.
Just because they say they’re not liable doesn’t necessarily relieve them of liability.
They can put in a fine print whatever they want, but they can’t circumvent the law.
Wow, that would be the day. I would ride them like a HUGE THORN in their side…. Blast it on social media, put an ad in the local paper, make it known that Camper World isn’t only non reputable, but when private consumers property comes up missing, they just look away.i know after reading this, Camper World will never get another dime from my family!
Yep that’s camping world for sure. Turn and burn must be their business model. First one I bought had a A/C issue. They kept it from May till the end of August. The summer camp season. They replaced the A/C then damaged the side and the rear. They did fix it but only after I refused to leave with it damaged. Everytime I get a letter or an email with that Marcus Lemonis that says “If your not happy I’m not happy” I think what a joke that is. Him or any other employee I have every had contact with at any camping world could care less about you, your camper or your satisfaction past signing on the bottom line please. But I guess that’s how you have hundreds of millions in net worth just screwing over the customers who patronize you. I only utilize them as a last resort and only if necessary. I’ll pay a little more at a mom and pops store until he takes them over too.
Happy Camping from Greenville NC!!!!!
Read again what Marcus says. It’s not, If you’re not happy, I’m not happy. It’s, If you’re happy, I’m happy. Big difference. He doesn’t care if you’re not happy.
camping world service is the worst. they tried to rip us off and only way we received a response was to file a complaint with BBB. they would not respond to calls or emails.
I really don’t know how they have stayed in business this long, they are the worst RV dealer network in the country, pretty much everyone has a horror story about their service after the sale, I don’t know anyone who has bought a second RV from them.
It can’t be said enough…”STOP SHOPPING OR BUYING ANYTHING FROM CAMPING WORLD OR ANY OF ITS AFFILIATES!” How many more of us are going to get suckered by this Jerk CEO who never lives up to any of his promises. The Term “Buyer Beware!” was made for Marcus Lemonis. If we all stop shopping at these awful stores, online or buy any of his Warranty or Roadside assistance, he will understand and possibly go Broke. Then maybe someone honest will wake up and buy what remains.
I was planning on upgrading my RV to a newer model, but now I will definitely not buy anything from Camping World.
And this is why I would never purchase anything from camping world. Their customer service is lacking and they refuse to do the right thing. Knowing how they operate they will try to charge the family for the service. That location should be charged for failing to report it stolen and the service department should be fired for dereliction of duty. If they don’t even know what is on the lot how can they even charge customers for work done. The couple should sue that branch and people should avoid that branch. And they should lose their affiliation or at least fined by camping world.
Camping world is a joke! They took off my electric tongue jack before it was delivered when it’s supposed to come with one. They replaced it with a manual one with live wires hanging. When we called them they acted dumb as if they dont know what happened or someone stole them which is a lie!!!! They will not return my call and I’m extremely upset!
I barely buy toilet paper there. Taking advantage of a situation that Camping World created. That guy is sooo clever, as if he knew it might happen. Well… He might be on to something here, thus the CW comment in the first place. Hmmm…
Camping World needs to suck it up. Because of their negligence that couple should get a brand new coach plus a cash settlement. End of story.
I took my class c to camping world about two years ago.
Simple repair I thought? I was told it would be ready in one week however, after not hearing from them after the week I was told a part was on backorder and would be ready within the week
Another week went by no call from them.
Jumping to a month later I called back and I was told it was ready.
My wife and I went to camping world to be told they were finishing up as we spoke.
After two hours of waiting it was finally ready.
The manager presented me the bill.
What I was told was going to be $300.00
Escalated to $950.00.
Needless to say I lost my mind and I’m being nice.
Told the manager to meet me in his office.
Told me his bill was robbery and I had no intention of paying his invoice as it stated.
I told him what he told me what I was told was going to be the original cost.
He responded and said my original quote was just an estimate.!
I told him to call the cops because I was taking my RV and I did.
Stay away from campers world!!
Limonis, from the TV show “The Profit” , owns Camping World! If this is how he operates his own business how could ANYONE trust him to tell them how to run their business??? I’ve dealt with Camping World before and there service department I’d DEPLORABLE!!!!!!!! Absolute worst service ever!!!!
I do not have any good things to say either. I had my Mallard in for service and was told that things they could not fix at that time would be noted as being brought up within warranty. They then fired their service manager and lost my file. Now I am on the hook for warranty items. Never again.
We all should stick together. stop dealing with camping world besides you can get the same stuff on line cheaper.
If we could just get everyone on board
Agreed !!
My grandchildren had their travel trailer in for warranty work at Camping World in Minnesota first part of this year and the tt was stolen from their lot and was found with everything taken out of it in a Walmart parking lot and Camping World refused to take any claim whatsoever to what was done and now I read this. What a shame a company taking advantage of customers in that manner. Shame on them.
The problem is no one checks all the internet forums and groups till their black tank overflows
These guys are a joke. Horrible, horrible service. In all areas. Avoid at all cost!
We left our 5th wheel in for service at an Ohio Camping World…to get it winterized. When we went to use it, someone had left us a “present” in the toy hauler back toilet !!!
They sold my travel trailer without telling me and the bank loan had not even paid off
How did they sell it without the title?
My camper was also stolen while at Camping World in Colorado Springs, CO for a warranty part. They called and asked if I picked up my camper, I said no, they said “you should call the police and your insurance company”.
Long story short our camper was found nearly 6 weeks later trashed and with frozen pipes in the mountains west of Colorado Springs. The police called us, I called camping world and asked them to pick it up and fix. They said NO, I could call and schedule an appointment for repairs. I picked up my camper hauled it to CW, they did repair it, and then handed me bill for. I thew a fit they cut the bill in half, I paid and left. My insurance company did pay for some of my stolen items, no repairs.
Would love too. The outside of rv needed work, insurance company Sent us to CW.
We wanted another company, not CW.
CW still hasn’t fixed all of if, CW lost our faith 21/2 years ago when they told us new side was ordered then turned around to tried to fix it themselves. Unbelievable, loss of faith,
Lack of s corespondent, questionable actions, moved rv to another state without our knowledge, lack of empathy, could go on,!
Untouchables
Hearing the myriad of horrific CW stories reminds me of how a former boss handled these types of customer service problems. He would walk over to the front of the sales lot on the sidewalk and give prospective buyers an earful of what to expect after making a purchase! Needless to say, the customer service manager was quickly called in to ensure that he was “happy” 😉
Unfortunate no doubt, but before lighting the fire to CW I think we should read/hear both sides of the story rather than one second hand account.