Here is this week’s Horror Story as posted on our Facebook group RV Horror Stories. As the group grows (there are now more than 13,000 members), so do the reports of defective RVs, and about RVs so messed up they can’t be fixed, or the owners must wait months on end (and then often need to wait again) for repairs.
This was posted by a member named Bob (last name withheld but you will see it on the group page). We edited it slightly for brevity and clarity. He wrote:
We went to Kroubetz RV in Minnesota and walked through a brand new Grand Design 379 FL. We worked a deal and bought it. We didn’t have a truck to pull it so we paid the dealer to deliver it to our home.
We were excited and bought just about everything you could buy at Camping World to outfit our new dream camper! But things started going badly quickly. I had purchased a new Progressive EMS system and it need to be installed behind a wall in the basement. When I removed the wall I was shocked to see water damage and mold! My first thought was the basement door had leaked.
I immediately called Grand Design. They were sorry and told us not to worry a bit and they would make everything good for us 100 percent. They told us the damage was not a dealer fixable thing. They told us to use the camper for the summer and they would pick it up and fix it. They would make everything perfect. We trusted them.
They picked up the camper. After awhile I got a call. The water damage came from a leaking slide that needed to be replaced as well as the driver’s side long wall. We were devastated as well as mad. Grand Design wanted nothing to do with us getting a different camper. But we didn’t want a rebuilt camper.
Many not-so-nice conversations later they promised us they would fly us out, and our camper would be as new/perfect per our inspection. We reluctantly said okay.
A GOOD TIME PASSED and I was getting nervous. I called a couple times and our contract guy was out. The lady I talked with after some smooth talking said she would snap some pictures of my camper so we could see the progress. We later felt bad she got into big trouble for taking the pictures.
We got the pictures and had a heart attack! They had lied/not told us what was going on. They replaced both long walls, three slides, floors, some carpet, etc. Our entire brand new camper had been ripped apart! We got ahold of Brad Smith and demanded a new replacement camper.
They wanted nothing to do with that and kept offering us stupid piddly items to make us shut up — new tires, backup camera, restart warranty. We were at their mercy.
The call came and they said it’s going to be delivered. I reminded them they had told us they would first fly us to inspect it. They acted like that conversation never happened.
They delivered our camper. It took me 30 seconds to find water damage and mold! I showed the delivery guy, and video taped the entire thing. I refused delivery and the camper returned to Grand Design. We were beyond livid. They apologized and offered more BS. We didn’t want this camper back. We were stuck!
Grand Design fixed it again and returned it to us. They had fixed it to look good.
The driver then left. It was now sitting in my driveway. We plugged it in and opened up the slides to get a good look at the repairs. To our surprise none of the electrical in the living room or the bedroom worked! We checked all the normal things. No power. We called Grand Design again and were told these things can be repaired by our dealership.
WE WERE BEYOND LIVID. So, the camper goes to the dealership and they can’t figure out the electrical problem. They hire it out and find that Grand Design put a screw right through the wires in the roof. They fixed it and a handful of other things on our list.
We picked it up (bought a truck) and towed it to our seasonal site as is this weekend! I opened it up and water was streaming out a seam on the front cap where there should be no water! And the damn lights in the dining area didn’t work! I am so sick of this pile of junk camper that I’m stuck with for $70,000! I have a lot of pictures and videos. We tried to record Grand Design’s conversations but they have programs to not let that happen.
We realize there are two sides to every story. We invite a representative from Grand Design to comment on this report by emailing firstname.lastname@example.org.
P.S. from editor: Spellchecker didn’t like the spelling of “Kroubetz.” Its only suggestion as the “correct” spelling was, no kidding, “Trouble.”
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