By Chuck Woodbury
As I have written a hundred times, most new RVs present few problems for their owners. Sure, there are always little things, but they are usually repaired promptly.
Then there are those RVers who end up with nightmares. There are far too many of them. That’s why we started the Facebook Group RV Horror Stories. Here’s just one example of how difficult it can be to get an RV serviced promptly and correctly. This sort of thing should never happen.
Here is what one group member wrote today (slightly edited for clarity):
“We have a 28 Foot Heartland Shadow Cruiser. It’s the first RV we have owned. We dropped it off to have repair work done on December 15th and just got it back April 13th. It was supposed to be a 4 to 6 week job. Ya right!!!
As you can see it was there about 16 weeks. The first 10 weeks we never heard a word so I started calling. They said they were waiting on parts. Come to find out the main issue was the wallpaper. The TT had a bunch of work done. But not all work was done; Heartland denied some.
But what I am upset about is the wallpaper. The wallpaper by the sofa and dinette had some major defects in it. It had to be replaced. Well, come to find out they didn’t have the same style anymore. They had not communicated this with us until the very last 10 days of having the RV.
The next thing I was told was they found some wallpaper and it was being shipped and they hoped it was enough to work on that wall. Well, it wasn’t.
So Heartland sent out another wallpaper, different but similar, and told the dealer to toss that up there. Now I have 3 different wallpapers in my trailer. But where they put the new paper up they spliced it in there. They used it only in the bad sections leaving the old wallpaper in between.
Even never having done wallpaper myself I could have done a better job. As is, there are visible seams everywhere. The RV dealer can’t and won’t do anything. They say they just do what Heartland tells them to do. Heartland says they did the job and they are within their rights to replace with another paper if the first is not around anymore.
What can we do? The inside of our trailer looks like a mess now.”