Jayco is recalling 3,629 model year 2016-2018 Greyhawk and Redhawk and 2018 Envoy 100 and 200 Series motorhomes. The mounting bracket for the leveling system hydraulic pump may fail and allow the pump or the fluid reservoir to contact the ground.
If the mounting bracket fails and allows the pump and reservoir to contact the ground and possibly detach or leak hydraulic fluids, this increases the risk of a crash.
Jayco will notify owners and dealers will add a support bracket to reinforce the existing support bracket, free of charge. The recall is expected to begin August 14, 2020. Owners may contact Jayco’s customer service at 1-800-517-9137. Jayco’s number for this recall is 9903515.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153).
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I own a 2018 Jayco greyhawk 26y, I spoke to the dealer, they stated that there’s a short term fix until the plates come in? will you please clarify this for me?
Hi, Jack. We’re not sure about the answer to your question. As the post says: “The recall is expected to begin August 14, 2020. Owners may contact Jayco’s customer service at 1-800-517-9137. Jayco’s number for this recall is 9903515.” We suggest you call Jayco’s customer service at that number and ask your question. We hope you can easily get this resolved. Good luck! Have a great day. 🙂 –Diane
Jayco Class C Greyhawks and Redhawks are experiencing problems with their hydraulic leveling systems. Namely that the pump and tank are mounted on an inferior bracket that permits the entire assembly to bounce up and down while driving down the road. The result is usually (as in my case) the ground wire being torn from its connecting lug and failure of the system. Sometimes the entire unit falls onto the highway! I saw an article allegedly posted by you on Facebook dated July 18 that claims that Jayco (As they have done with earlier year models with the same problem) will soon (Aug 14) announce a recall on 2018 models and have a new mounting bracket to replace the old one. The recall number is 99036515 My dealer, Hilltop RV in Minneapolis contact Jayco for verification and to order the bracket for me and told they have no recall and know nothing abount a new bracket at this time.
Hi, Phil. Here’s a link to the NHTSA Safety Recall Report you’re questioning: https://static.nhtsa.gov/odi/rcl/2020/RCLRPT-20V405-4227.PDF Please note that the recall number is 9903515, without the “6” that you wrote in your comment. If you gave the incorrect number to your dealer, maybe that’s why Jayco said they didn’t have a recall. But it’s still interesting that Jayco allegedly denied such a recall and “knew nothing” about the bracket — since the NHTSA Safety Recall Report was based on information supplied to it by Jayco. —Diane at RVtravel.com
Hello Phil. The customer service team may not yet have the notation in the factory system from which they pull up your VIN. The process of when it is reported to NHTSA and when the required letters are sent to owners is a difference of approx 30 days and our system will be updated accordingly. All impacted coach owners will be notified via mail and this letter will provide information on scheduling a corrective repair.
I own a 2016 Greyhawk. I was notified about this recall LAST YEAR. I brought my MH back to the dealer where they checked out the bracket. Mine was ok as some of them were attached differently than others. The dealer even recalibrated my levelers at no charge. This was 4 years after I purchased the MH from RV One in Albany, NY.
Thanks for the info, Roy. I just looked up this particular recall, and Jayco reported it to NHTSA on July 14, 2020, and NHTSA acknowledged it on July 17: https://static.nhtsa.gov/odi/rcl/2020/RCAK-20V405-5663.pdf Maybe they ran into additional concerns after your Greyhawk was recalled, so issued another recall. I don’t know. But I’m glad yours was OK. 😀 —Diane at RVtravel.com
Hello Roy. The previous repair completed on your coach by your selling dealer was either for TSB 17-011 or 19-022. Diane is correct when she stated this is a new recall but all owners affected by this specific recall will be sent a mailed letter from Jayco to the registered owner of record. You can schedule the necessary repair once they notice letters are mailed out.