In her latest video, Liz Amazing revisits a nightmare: a factory mistake that caused an unfortunate couple’s RV washer to discharge inside their RV’s interior. And that’s not all.
Here is Liz’s first video with Grant and Kalei. They were featured in a video about a month ago. Liz was shocked at what this young family experienced through no fault of their own.
In her most recent video, Liz follows up to see where the situation stands now. Keep reading, then watch the video below.
What happened?
Here’s a brief summary of what happened.
This true horror story began back in 2022, when Kalei and Grant purchased their new 2021 Keystone Fuzion toy hauler from a Camping World dealer. They paid a whopping $125,000+.
A factory mistake would not become apparent until a few months later, when the couple decided to have an on-board washer installed. The washer hookups were already in place, so the owners confidently anticipated doing their laundry inside their rig instead of trekking to a laundromat.
What happened next could not have been more devastating. The washer drained inside the RV. That’s right, all of the wash water spilled into the rig’s interior. Floors, walls, cupboards, and insulation became saturated.
The couple took their camper to three different Camping World locations to get the problem addressed. But after five attempts, Camping World could not come up with a durable solution.
Months, then years passed. All the while, the moisture remained inside the RV, causing extensive mold to form. The entire family got sick, and Kalei even ended up in the hospital.
The frustrated family hired a mold inspector, who discovered extensive mold contamination throughout the RV. Why? Because the P-trap for the washer was installed improperly at the factory.
The contamination was so severe, the couple had to dispose of almost all of their belongings. The mold inspector even got sick!
Keystone’s answer
Throughout the entire ordeal, the family stayed in contact with both Camping World and the Keystone manufacturer.
Eventually, Keystone sent out its own inspector to check the unit. When the couple requested a copy of the inspection results, Keystone refused. They would not release their findings to Grant and Kalei. That’s when the couple reached out to Liz Amazing, and she recorded a first account of this messy situation.
Time passes
At this point, the family hasn’t been inside their toy hauler for more than a year due to the contamination. They are working towards a full buyback, but Keystone is only offering a minimal refund. In addition, the company wants yet another inspection to assess the extent of damage (for the second time).
Grant and Kalei both agree that their RV needs to be condemned, not repaired, because of the extensive mold intrusion.
Keystone error
In Liz’s second video clip (at about 2:36), she shows an illustration of the plumbing bay with the P-trap flipped. The straight drop sits on the downstream side, so wash water never fills the trap but instead shoots back under pressure. This simple inversion turned the washer into an interior sprinkler.
Learn from this
I love Liz Amazing’s videos. She is a strong advocate for RV consumers and RVers can learn vitally important information just by watching her videos.
Here are a few takeaways from these two videos:
• Before your first trip in a new or previously loved dealership RV, test all onboard pumps and appliances. Early detection can save thousands in repairs.
• Keep a handful of washers, wrenches, plumbers’ tape, and connectors in your onboard tool kit. You never know when a problem may arise, and at least you’ll be prepared to take action.
• Take photos and videos of build mistakes. When you share these, like Liz Amazing did, you help pressure manufacturers to improve assembly standards.
• Don’t forget about lemon law lawyers. They are ready to help reduce the monetary, physical, and emotional stress of dealing with a shoddily constructed RV.
Can you add more takeaways from the videos? Share your thoughts or ideas in the comments below.
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RVT1221
Ww experienced a similar issue in our GD Solitude but fortunately caught it quickly. The Hepo Valve (p-trap alternative) was full of PVC shavings (from factory build) and caused a drain back up. I found the valve, cleaned it out, all good. Can’t say it any better: “inspect everything, twice “
It’s hard to know everything that happened because we aren’t told in the video. According to the law even though the manufacturer made a mistake, it is the owner’s responsibility to mitigate further damage. It appears that the service people and owners were negligent by not drying out the RV and continuing to use the system. One overflow incident didn’t cause that damage, it was repeated overflows and allowing it to remain wet that caused mold.
I agree TIm.
Instead of verifying proper washer operation during install, they just stuffed in a load and walked away indifferent to interior flooding? Nobody ran a garden hose into the drain to ensure it actually drained and wasn’t just a stemmed pipe? No wonder Keystone is walking away. They owe them a properly installed Hepo valve but nothing more. The rest is self-inflicted and seems pretty repeated.
I’ll respectfully disagree. These folks have been back again and again. There’s much more than an improperly installed P-trap here.
What we are seeing is an industry-wide practice of delay tactics to get people to go away. This practice has been confirmed by current writers for RVTravel that have significant inside-the-industry experience.
What the buyers are guilty of is being trusting & patient of the dealers and Keystone for too long a period of time and not hiring the right attorney sooner. And if they continue without getting a lawsuit filed, the statute of limitations will end it with no recourse. They need to file a lawsuit and get into Discovery Phase NOW.
Another article supporting our decision to not buy new and probably not used from a dealer. We are shopping for a new-2-us and won’t even consider a new one. There are no doubt some good dealers out there, just haven’t found one yet. I learned this by reading media like RVT.
Dan, we have purchased 3 brand new RV’s throughout the years without any major issues. The first 2 never saw a shop, and our most recent trailer only had cosmetic repairs needed. I don’t know what part of the country you reside, but we purchased our current trailer from Curtis Trailers in Portland Oregon and could not be happier with them and our trailer. I emailed them photos of the issues, they ordered the parts, we took it in and repairs were complete in about 3 hours. Buy from the smaller reputable dealers is my recommendation.
Magnuson Moss is the what covers RVs for factory defects. You need Attorney’s that specialize in handling them. Also I learned from experience that you never take it back to the dealership for factory defects. It must go back to the manufacturer. Take the unit to an independent reputable RV repair shop and get a independent assessment of all the damage. Then you can also recoup some of your losses in Small Claims Court. I went through a similar situation with my brand new unit. All the repairs were done and Small Claims Court awarded me 12,000 dollars. That’s the maximum for Pennsylvania. Good luck and keep fighting.
You also may consider filing a claim with your insurance company.
I love Liz and her advocate videos. I think she gets better results from some Mfgs than some high-priced lawyers.
A professional RV inspection before purchase may have found the error.
Additionally, the dealer is interested only in moving it out the door. He is most likely not interested in making it right.
FYI, your pop-up ads are blocking the text of the article. Text size changes doesn’t help.
Thank you, Gail! What a travesty!?! Crooks and thieves!?! Seems Ron Burge (?); the RV lemon lawyer needs to be hired. Have a great week and safe travels!
Contact my lemon law attorney Ron Burdge out of Dayton Ohio. If nothing else there’s the Magnuson Moss act if the lemon law doesn’t apply because of time limits. With the mold issues you should sue both of them.
A good many RV workers are on illegal drugs. How else can this stupid mistake be explained.
Honestly, we had a major leak 5 years ago in our class-A. Our 60 gallon fresh tank pump feed hose blew out. Noticed a water fall pouring from our rig, at. the fuel station. Luckily, we were 20 minutes from home.
Once home my, wife helped me to gut the bedroom, and remove the carpets. We got a couple fans, towels, and a heater to dry the rig that night. No mold, and no floor damage.
If we had waited for RV shop to dry the rig, our rig would have been a goner.