Warranty expires while new motorhome sits 15 months in shop

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Imagine how frustrating it must be to have a brand new RV, but the full year warranty expired while it sat on two different service center lots….and you have never even used it. 

We have an update from Margaret B on her long ordeal with her Thor Ace motorhome. If you haven’t read about her problems, click here. She writes:

“Last Monday I picked up my brand new 2017 Thor RV for the very first time in 15 long, agonizing, and stressful months. Things have all been repaired to the best they can be at this point but my door does still have a couple of issues. It’s out of alignment but there is nothing further to be done. It’s still difficult to open and lock, and I can pull the base of the locked door away from the frame several inches.”

Margaret said she asked Thor repeatedly for a full PDI but the company refused.


“I had to pay for a full PDI since it’s clearly never had one with the list of warranty repairs it needed before it was even sold. Thor refused to cover this cost and offered a ONE HOUR payment, but since it takes over 5 hours, I had to pay almost $600 to have this done.”

Margaret said that she has been calling Thor repeatedly about getting a “new” full year warranty on her motorhome and she was told to contact them when all the issues were resolved and they would discuss that with her. 

“So I have been calling them several times this past week and each time promised that the man dealing with my case will return my call and as of today that just has not happened.

“I just want to be able to drive off in my RV with what I signed for: a brand new undamaged RV with FULL year’s warranty that I was promised, NOT one that expired while it sat on two service lots for over 15 months.

“I loved my first Thor Ace back in 2012 but sadly this has not been my experience this time. I want them to keep their promises and stand by their word to make things right for their customers who go  through this hell, which has made my journey in grief, with the loss of my husband, even more painful.”

Margaret says she will be the first person to happily post that they did keep their word, but that “sadly, as of yet absolutely nothing has been done. “I will not stop until they do as promised,” she said.

 

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Margaret B
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Margaret B

Update On My 2017 THOR Lemon! Well I wish I could say things have all been resolved but that has not been the case at all. After my RV sat on 2 service lots for over 15 months before I could take delivery of it due to lengthy warranty issues and delays of getting parts and authorization from THOR I finally got to take my RV away on its first maiden voyage 16 months after signing my sales contract. I have been at the RV resort for only one week now and already have another list of repairs. Bedroom doors… Read more »

Pb
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Pb

Where is the rest of the article? You didn’t add anything different then the original article?

Margaret B
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Margaret B

Pb I just added the latest update as of June 10th above your comment sorry!

Ron
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Ron

Thor is a public company……buy some of their stock when you buy one of their product.
If enough individuals do this and band together when one is having problems the group will have the power of ownership to hold the company responsible and can make a difference.
Beside Thor pays a quarterly dividend and the stock has doubled. Plus.

Pb
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Pb

Ya, except Thor did $7.25 billion last fiscal year & I just don’t think there are enough RV buyers to buy enough stock to make a difference.

rvgrandma
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rvgrandma

I think we are seeing the results of poor workmanship when manufacturers putting out so many units so quickly. Plus, the result when it the big guys buy out the ‘little’ guy – poor accountability or feeling of being responsible for quality workmanship and warranty.

Ed
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Ed

What is a “PDI”?

Lee Ensminger
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Lee Ensminger

Pre-Delivery Inspection or Instruction. Doesn’t matter what you call it…most dealers aren’t doing it. Or the person who does it knows less than you do about RVs.

Tommy Molnar
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Tommy Molnar

I agree with Roy. If your unit goes in for warranty work, your warranty extends for time equal to the time it spent in the shop. Sounds fair to ME!

Terry
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Terry

How Thor has changed. In 2005 we purchased a used 2000 Thor Hurricane 34K with 12,000 miles. The kitchen slide was making a noise and something had cut the flooring under slide. Part of the purchase agreement was that it would be repaired. They contacted Thor, was a recall and returned to factory to repair. Along with fixing the slide, Thor repaired or replaced 15 other items,received a repair order , all at no charge. Part of repairs was a bracing cage around the fuel tank, which I thought was close to ground. I contacted Thor with pictures and they… Read more »

Jeff
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Jeff

Our REDWOOD 5th Wheel is made by Crossroads RV and is now owned by THOR!

The Customer service is horrible and I have given up on even asking for help from REDWOOD at all. I usually just fix the problems my self or call the manufacturer for advice.

THOR cares nothing about Customer Service.

But too, that is pretty much the entire RV industry today. They only care about turning a profit!

Patrick Granahan
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Patrick Granahan

IMHO it is long past the time to employ an aggressive attorney and seek a remedy to your problems…..demand a full refund including taxes and registration fees plus additional payment for your loss of use and stress over this problem.

This RV industry is due for some tough “Lemon-Laws” with heavy penalties.
Sad a company that treats consumers so poorly is still in business.

Rick Louderbough
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Rick Louderbough

Patrick is right they will not really pay attention until you sue. I’ve seen it many times.

Smitty550
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Smitty550

Absolutely! An attorney is definitely in order. Emotional distress might even be a factor in a potential lawsuit. Thor obviously needs to be taught a lesson, and the author needs to be fully compensated. Lawyer’s fees and court costs should also be included.

Bill
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Bill

Sounds like Margaret problems were systemic from the start. The issue with the door not fitting properly, was it like this before she signed on the dotted line to purchase the unit? Just curious.

Deanna Tolliver
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Deanna Tolliver

Hi Bill,
Her door was damaged at the first service center, which ultimately went out of business, I think.
Deanna Tolliver

Steve St.martin
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Steve St.martin

That’s what you get for buying a Thor buy from a reputable manufacturer like Tiffin that stands behind there product and has the founder of the company addressing people at rally’s

Jeff Stark
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Jeff Stark

Regarding Tiffin: I recently heard that they are no longer interested in helping with or servicing their units now out of warranty.
I have a 9 year old Winnebago and have been pleasantly surprised with how helpful their service staff has been for my online calls.

Jim
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Jim

That is not true, for owners with older RV’s, Tiffin will allow what they call an express bay with two techs for three hours. If an item can’t be fixed within that time period, they’ll schedule for another time slot.

Deanna Tolliver
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Deanna Tolliver

Hi Roy. Yes, there are Lemon Laws in all 50 states (search Lemon RVs on our search engine to read a series we published over the last 3 weeks). To get anything done often requires the help of an attorney. And the Lemon Laws apply to all RVs, not just those with an engine.

Roy
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Roy

There needs to be a warranty law of some kind that extends a warranty by any amount of time that a unit sits at a repair facility. In the case of a motorhome with an engine, wouldn’t some form of ‘lemon law’ offer protection as there is with automobiles ??