TV news reporter gets Coleman to replace defective trailer

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It pays to call your local TV consumer reporter when your RV is leaking and the dealer where you bought it can’t fix it. In this case, the new owners were stuck with a brand-new, but leaky Coleman travel trailer for two months before calling a Tampa, Florida, TV station, which then got Coleman’s attention and an offer to replace the defective unit. 

The buyers say they worried about mold and mildew issues inside the walls and pointed out they had never even used the RV before all the defects showed themselves. The TV station confirmed with the dealer the leaks were tied to a manufacturing defect. Within days, Coleman responded with an offer to replace the defective trailer with a new one.

 

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Doug G.
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Doug G.

Getting the local news stations involved will always get the manufacturer’s attention.

carl jones
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carl jones

Coleman is owned by Dutchmen RV who in turn is owned by Thor. So it should come as no surprise that this Coleman had big problems.

Tommy Molnar
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Tommy Molnar

Amazing! This is the first time I’ve EVER heard of a mfg doing this.

Besides, Coleman should stick to doing what they do best, making tents.