RVer’s horror story: RV in for repairs now for 13 months

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By Chuck Woodbury
EDITOR
This was posted on our Facebook group RV Horror Stories by an RVer named Sara Stephan. It is such an incredible story I wanted to share it with you here. No RV buyer should go through what she has gone through. Here is what she wrote with some very minor edits:

My horror story about buying a new Cedar Creek 38ERK Champagne appeared in the local newspaper, although the reporter didn’t interview me or my attorneys, and made some of it sound like minor issues.

I have a Facebook page documenting the story also (I Didn’t Buy A New RV For It to Be Sitting Waiting On Warranty Service), started after the purchase because of no resolution by dealer or manufacturer. The dealer blamed manufacturer, manufacturer blamed dealer.

My fifth wheel has been out of my hands now since July 25, 2017 [editor’s note: that’s 13 months]. Not only are the problems ridiculous, but the excuses I’ve been given are, too. For example:


•Slides chewing upper seal off, and gouging black coating off the bottom…“operating as designed.”
•Visible light coming in bottom of dresser slide in the bedroom…”has internal seal, operating as designed.”
•Soft spots in floor…“cannot locate.”
•Carriage bolt hanging out of the frame on front baggage compartment…”delivered from Lippert that way, don’t see a problem.”

The list goes on and on – total of 78 items factory agreed to “fix” but came up with one excuse after another once they had it back in northern Indiana. They did admit Lippert hydraulics were wired and plumbed wrong, which caused the nose to drop to the ground once, and hydraulic fluid leak into the inverter (fire hazard!). My attorney says they hope you get tired and just give up. Most people do.

My breaking point came seven months into “repairs” back at factory when Forest River threatened to send the unit back to me in same condition when I wouldn’t allow them to swap the on demand water heater with a regular RV heater. Still waiting on the judge to rule if I can have a jury trial instead of arbitration, which the dealer requires you to sign after it’s too late to get out of contract or lose the down payment. In my case I wasn’t willing to walk away from over $8,000. But, also didn’t know at the time what a POS the trailer would turn out to be after towing it 80 miles and parking it.

 

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Susan ByersROBIN BROWNEric JensenKenneth RoseChuck Woodbury Recent comment authors

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Eric Jensen
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Eric Jensen

If I’m going to buy a 5th wheel, which would you advise??
I’ve looked very hard at DRV suites & large Redwood
Any advise would be appreciated
Regards
Eric

Susan Byers
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Susan Byers

We bought a 2003 Newmar, and it’s really solid. It had been well-cared for, and we did put some money into it to repair some leaks and redo the roof, but as we’ve renovated, we’ve been impressed at how well it was put together (and how hard it’s been to take some things apart, lol) compared to some of the horror stories we’ve read. Newmars were built pretty much to full-time standards–well-insulated, with laundry closets, great kitchens and lots of storage inside (not a huge amount outside, but I’d rather have stuff inside). ModernRV near Grand Rapids has some Newmar… Read more »

Kenneth Rose
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Kenneth Rose

RV manufactures need to step up. There needs to be legislation protecting consumers from this crap. Times have changed, where RV prices are sometimes more than a home and we need protection from faulty manufacturers and ripoff ??RV dealers. I stopped to look at a Keystone that I liked, talked to the salesman and financial guy to figure out the details. I wanted this RV but needed time to go over my finances and said I would call them Monday with a definite answer. I signed some paperwork to hold it until then. I went home and went over my… Read more »

Booneyrat
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Booneyrat

I can sympathize with these folks with their fifth wheel out of service for 13 months.We too went through this kind of BS after plopping down $25 grand as a down payment on a new Grand Design 337RLS last year…had nothing but constant problems,especially with anything Lippert related. Beware when buying anything new anymore.I have kicked myself in the derriere many times for selling our old Hitchhiker to buy our current POS from Blue Dog RV in Pasco,Washington.Run from those people…fast.

ROBIN BROWN
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ROBIN BROWN

Paint it yellow and a sign saying you will sell it cheaper than the new one just like it that customers are thinking of buying from this dealer, then call your local radio, tv, and news people and park in front or as close as you can to the dealer, see if this gets you any action, I did this with a POS ford truck I had and within 20 mins, the managers were out trying to get the problems fixed

Roy
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Roy

‘High’ or ‘Lo’ only is a worthy horror story ???? … on a 15 year old unit … O M G … !!!

Elaine Ashton
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Elaine Ashton

PLEASE could someone tell me why anybody designed the propane stove in our 2004 Prowler 5th wheel so that only one of the three burners is adjustable. The other two work only on “high” or “off”. We (stupidly) sold our 2004 Komfort 5th wheel to buy a slightly longer 5th wheel. The Komfort stove had three adjustable burners. What were they thinking?

Ray Wilson Bell
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Ray Wilson Bell

They could give a s***, take the money and run………..it Doesn’t matter if you pay 200,000$$$$ or 25,000$$$ all the bells and whistles are built cheap…..