RVers evicted from RV park for receiving a FedEx delivery

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From editor: Update Aug. 4, 2020: Below the video at the end of this post is a link to the website page of the Montrose – San Juan RV Resort where the owners have explained their side of the story.

By Chuck Woodbury
In all my years of RVing I have never come across a story like the one I am about to tell you. Be sure to watch the video below, at least the first half.

They broke the rules.

Jason Epperson, wife, Abby, and their three children were camped at the Montrose – San Juan RV Resort in Montrose, Colorado. While there, they were enjoying short sightseeing outings.

But then Jason’s computer died. He and Abby, full-time RVers, are popular podcasters with a website to maintain (RVmiles.com). They needed the computer, a Mac Pro in Jason’s case, which was not available locally. So he ordered online. FedEx would deliver it the next day. He had seen nothing on the park website that indicated a product delivery was prohibited.

FedEx showed up on schedule, but the park office would not accept the package. So the driver drove back outside the gate, called Jason, who then walked out to fetch it. After that, he and Abby packed the kids in the car and left for a day in Black Canyon of the Gunnison National Park.

When they returned, an email from the park notified them that they had broken a park rule that prohibits deliveries. They were ordered to leave by 1 p.m. the next day. Jason was upset, but not overly so, and says he was not threatening to Tom, the manager who he tried to reason with. He was “stone cold to me,” said Jason. “You broke the rule. Leave.”

Jason later read those rules, but the shipping reference was under the category “Long term Campers, Lodge and Cabin Occupants.” It read: “Campers cannot use the park address as residence or for mail or package delivery.” Jason and Abby were only there for a few days, not long term. So what rule did they break?

THEY NO LONGER WANTED to stay, anyway. But when sheriff deputies in three patrol cars showed up to escort them out the gate, that was a bit much! Their kids were scared. “We told them the officers were just doing their jobs,” said Jason.

“It will be a long time before we make peace with the stress and fear they placed in our son,” the couple wrote on their YouTube post. “We did our best to make sure he understood he was safe, we were safe, and that our home could easily move quickly, but it was a hard night for him. We can let everything else go, we can laugh at the situation, but it’s hard to stomach what Tom did to our kid.”

The park said it would not refund their prepaid rent for the next four days, about $200. Jason and Abby have since asked their credit card company to stop payment.

Jason talked to a park neighbor who said she had rented a space for a short time, then had mechanical problems and couldn’t leave. “They made me read the park rules out loud as a condition to stay,” she told Jason. Reviews of the park at Yelp.com reveal similar tales along with a rating of 1.5 stars out of 5.

I urge you to watch the video Jason and Abby streamed live as they were leaving. As you will see, they were incredulous at the treatment they received for simply ordering a package delivery.

We called the park several times throughout the day yesterday for a comment, but only got voicemail. The video has received 70,000 or so views already, so perhaps the park does not want to deal with angry phone calls.

Update August 4, 2020: Here is a link to the website page of the Montrose – San Juan RV Resort where the owners have stated their side of the story.

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Dennis Slater
5 hours ago

Go down the road to Gunnison to Lakeside RV Park next to Blue Mesa Reservoir. We workcamped there one summer. Pat and Stan are the nicest people in the world and I guarantee you if you wanted to ship an entire Amazon warehouse to their campground they wouldn’t have a problem with it. They are real people. Like most of the people in Gunnison-Montrose area. We loved it there.

The Owners of Montrose San-Juan RV Park
7 hours ago

Reply To all posts/comments on YouTube, Facebook, GMB, including any other Social Platforms regarding the incident at Montrose San-Juan RV Park on 7/29/2020.

As the full Reply is too long for this Post you can find a copy of the reply at our Website.

https://montrose-sanjuanrvresort.com/incident-at-montrose-san-juan-rv-park-on-7-29-2020/

mzmo
8 hours ago

It looks like a really crappy campground anyway, like a parking lot in an open field, no shade…They are lucky anyone wants to stay there

rebecca
11 hours ago

Sounds like they have an “IN” at the Sheriffs office. Who are they related to there. Billy Bob bubba a cousin? Pretty nice to have the Sheriffs office as your personal security detail, on call 24/7. How much does it cost the tax payers every time someone gets evicted? I wonder if the city counsel knows about this personal service the town is paying for? Things that make you go Hummmmmm!!!

Debra Arbogast
13 hours ago

FYI, Tom and Kay Vale are not the owners, they are not Coloradans, they are from Oklahoma. Bill Barber (along with a few investors) is (are) the owner, he also owns a parking lot near the Denver, CO airport.
I just hope these reviews are far reaching other RV’s. Tom Vail is a bomb ready to go off, the man is known not only to carry a concealed weapon he is known to have an arsenal of weapons. The Sheriff needs to investigate him!! Is Colorado a ‘red flag’ State?

Denise Gray
15 hours ago

As full-timers, we started using the Amazon boxes for deliveries. It was much easier for everything, except medications. Of course, that only works when you order from Amazon. Our online, mail only pharmacy, sends via USPS. A problem, if you need a new or old medication quickly. They have sent, via Fed Ex or UPS, to the USPS, which will not accept packages from Fed Ex or UPS. We have never been able to get them to understand this….

Matthew Boersema
18 hours ago

I RV’d full time for several months and most parks did not allow you to have packages delivered. There was one in virginia where the UPS driver pulled right up to our site and gave me the package, but that was the exception. I would always ask first, but most managers would tell me explicitly getting mail was not allowed. After a while I didnt even ask anymore and if I needed something delivered I’d just have it sent “general delivery” to the post office in the town i was staying at. I can’t ever remember staying somewhere further than a few miles from a post office, so it really wasn’t that inconvenient. I figured that’s how most full timers got there mail since parks that will accept other people’s mail seemed to be so few.

Kate
8 hours ago

I’ve never had an issue with parks not accepting packages, a few have said you can’t get letters but packages are ok. I even had a mailbox at one park.

Phil lindle
1 day ago

I would sue the hell out of them

Mike Sherman
1 day ago

They should seek legal advice. One cannot retard the passage of mail, even if you own the property…..Obstruction of mails generally. Whoever knowingly and willfully obstructs or retards the passage of the mail, or any carrier or conveyance carrying the mail, shall be fined under this title or imprisoned not more than six months, or both.” 18 US Code 1701(June 25, 1948, ch. 645, 62 Stat)

Tommy Molnar
16 hours ago
Reply to  Mike Sherman

This is not “mail” by definition. It is a private carrier, not covered by US postal codes. Goofy as this seems, I don’t think there is anything to be done about this.

Jeremy
13 hours ago
Reply to  Mike Sherman

I don’t think this applies in this case. In addition to the other commenter (correctly) saying that it’s a private delivery company and not the mail, you’re not entitled to receive mail at any private address just because you’re presently there. The RV park owners prohibiting campers from receiving packages on their own property is not actually retarding the passage of mail (even if it was USPS), they’re just rejecting the delivery.

Laurie Stephens
1 day ago

As a Neighbor to that campground I will NEVER again recommend San Juan RV Park. What a shame to be treated so awfully for such a MINOR thing. Sorry to those folks, not all Coloradoans are that unreasonable.

Allen Weaver
1 day ago

I wish I had seen the reviews before picking this campground to stay at two weeks ago. I was also kicked out of the park by Tom. He called the sheriffs and three vehicles showed up. I advised the Sheriff that I wanted a complete refund. They were able to make this happen. This campground is run like a military establishment. If your wondering why I was kicked out, here it is!!! I was moving to a new spot directly in front of my site. Drill Sargent Tom told me to drive completely around the park instead of pulling straight forward into the new spot. When I questioned him why I had to drive around the park he said if you don’t like it leave. I pulled to the front and waited for the office lady to Come to the window at the office but never did. In the mean time the Sheriff’s showed up and you know that part. Be advised Drill Sargent Tom carries a concealed gun on him.

Jason Perkins
1 day ago

As the owner of a RV Park here in Ouray Colorado, I am sorry to have heard this happened and escalated this stage.

In these current COVID times, us as RV Park Owners have to understand the needs of our guests and that many of them are working from home. They need deliveries on a daily basis. In fact we encourage our customers to receive deliveries during this Pandemic, as travel to the big box stores can be difficult (especially with Children in tow).

Please dont take a personal bad experience from one RV Park in this location to apply to all.

Jason Perkins
ourayrvpark.com

Debra Arbogast
1 day ago

Our short lived time at this “Resort” as work campers was an experience we will never forget and can’t believe the same horrible managers Tom & Kay are still on property. When all three of your work campers quit and leave at the same time, your park is empty while others are full and with the negative comments continue to flow in you’d think the owner would figure out who should be removed!! Tom patrols the park on his golf cart with a gun strapped to his side (legal in Colorado) and Kay watches over with binoculars!
Although I feel for Jason, Abby their young boys. Personally I feel it was for the best as Tom (who still thinks he is in the Marines) is a loose cannon ready to blow at any time. One day those Sheriff’s will be called to remove Tom and Kay (with binoculars in hand).

Gail
1 day ago
Reply to  Debra Arbogast

And the sheriff office is supporting him. Which I guess supports his rights on his property. We just don’t have to stay there.On our no visit list. Thanks for the info

Don Smalley
14 hours ago
Reply to  Debra Arbogast

Being a retired State Trooper, camp host with a gun displayed is horrible for any guest to see, fire the a– whole.

Andy
1 day ago

this will be added to my list of “never go to.”

Bruce Deville
1 day ago

My personal prejudice is never stay in a park with “Resort” in its name

Suru
1 day ago

Hmmm, I commented on this yesterday but my comment is gone. I guess I’m on Mr. Woodbury’s blacklist. Anyway I stated that all of this could have been avoided if the campers had the courtesy to notify the office a package was coming. But I guess courtesy is out the window these days. I wasn’t there so I don’t know who was right or wrong. But the campers made such a big deal about this. I think they showed their kids that rules do not apply to them. I bet if they apologized for breaking the rule instead of getting on their high horse and freaking out about the injustice of it all they could have worked it out. If this is the worst thing that has ever happened, they have lived a pretty blessed life.

Andy
1 day ago
Reply to  Suru

calling to cops to evict someone because they received a package from Fedex? ok bootlicker.

Jim
1 day ago
Reply to  Suru

There was nothing in the rules saying they could not receive packages. There was a restriction for long term campers but not short term. They tried to work it out with the manager but he wouldn’t budge. He also did not return their money for the two days they lost. So you just want these people who lost over $100 to just smile and forget about it. Don’t think so!

Amy
17 hours ago
Reply to  Suru

You do understand that they aren’t upset that the campground refused the package right? Totally the campgrounds right. Fed Ex called and they met off the campground premises and that is what they were evicted for. It’s insane.

Jen mae
1 day ago

I have worked in the RV industry for 20 years. I have been an rv’er my whole life. I would first like to say the part about the cops was just ridiculous. Kids were involved and it should have been handled differently. That being said he’ll have no wrath like an angry rv’er. I have seen a polling ugliness when an rv’er does not get their way. I read many comments and have seen many complaining about rules. They are there for a reason. Read paperwork you sign and if there is a potential gray area ask. I’m sorry this happened to the kiddos but let’s all take some personal responsibility.

Suru
1 day ago
Reply to  Jen mae

Exactly, some personal responsibility. But we are all so entitled these days that we feel we can make any choice without consequences. I just hate what they showed their kids – rules do not apply to us.

Jim
1 day ago
Reply to  Jen mae

Did you not read the same article I did, the restriction was for long term RVers. The couple tried to rectify the problem but the manager was not going to budge. The manager should have explained the misunderstanding and that it would not be tolerated in the future and let it go at that. But then he wouldn’t have been able to steal over $100 of their money he didn’t return for the 2 days they lost. Yea he’s a cook. I’ll never stay there, that’s for sure.

Charles Walker
1 day ago

You don’t think it would have been polite to ask the office first if they would accept a delivery? You think if you worked at a sticks and bricks company they would let you receive your packages there? Not likely. The one thing I’m noticing about these YouTube RV’ers is that after a while, they think the world revolves around their channel.

Edward Beaumont
1 day ago
Reply to  Charles Walker

Yes, I have received personal deliveries at my office many times. This should have been a non-event.

Michael Childs
1 day ago

Let me guess, you work there.

Michael Childs
1 day ago

A fish stinks from the head down. Management is a reflection of ownership. Question, if it had a 1 1/2 star rating, why did you stay?