By Emily Woodbury
Listen, folks, I’m no Camping World expert (nor do I want to be) so please excuse the lack of industry knowledge here. I’m fitting the pieces together as best as I can.
Last Monday we asked you if you bought your current RV from Camping World. The results aren’t exactly what you’d call thrilling. Most of you, actually, almost all of you, 92 percent, did not buy your current RV from Camping World. A small 6 percent of you did though, and you bought it new, and another 3 percent of you bought your RV used from Camping World.
Now, back in August of 2018 we asked: Camping World RV buyers: How happy are you with your purchase? You can see in the results below, you probably aren’t very happy with your Camping World RV purchase. Perhaps we should ask that question again, but we’re guessing the results would be about the same.
Here’s what a few of you had to say in the comments:
A reader who called themselves “Not Politically Correct” (ha) commented: “Never Buy ANYTHING from Camping World! Especially a RV, unless you enjoy misery!”
“I wish I had known about Camping World what I know now. We would have never purchased from them!” — Kaeleen Buckingham
“Many years ago I found the 5th wheel trailer that I wanted at a Camping World dealership in Akron, Ohio 1,500 miles from home. I was assured it was in great condition. I arrived to find a handle on the fridge broken, a weld on the steps broken, light bulbs burnt out, and a few other issues that could have all been fixed for under $100.00. Overall I was happy with the camper and did the repairs myself but I was disappointed (I used that word because I shouldn’t use “really pissed” in this forum) that the dealer couldn’t have found the time to do one hour of work to make the experience quite perfect. I will never deal again with Camping World.” — Impavid
“Purchased my forest river 5th wheel new in 2016. Had a few minor problems, had to replace microwave and electric fireplace. And a couple other things. Made this purchase in Byram,MS. Camping World there was prompt, very cooperative and I was very pleased with them. I have read the horror stories that some have had dealing with CW but I did not have such.” — Thomas
Now we know that RV sales have been declining, and we know Camping World has been suffering. What do you think will happen to the RV-selling giant?
If you’re one of the 9 percent who did buy your RV from Camping World and didn’t comment on Monday’s poll, how was your experience, and are you satisfied with your purchase? Tell me in the comments below. Thanks!
##RVDT1289
In 2010 we purchased our first RV from Camping World in Greenwood , Indiana. At the time I was still operating my business and did not have a lot of free time. As a result I let a lot of things go that I should have taken them to court over. Biggest thing was the RV we agreed to purchase at a show in Louisville, Ky. was not the RV delivered to us. I still have all the paperwork that shows the unit numbers . They do not match. That is the reason why the RV we got did not have the correct options. The manager of the store was very dishonest in everything he told us. My wife responded to a survey card from Thor. Within two weeks we were contacted by Thor. After explaining what had happened Thor stepped up and took care of all our complaints. We have never had a problem with Thor. They have helped us every time we have needed them. As a result the next RV we purchased was also a Thor product. IT WAS NOT PURCHASED FROM camping world . During our first and only experience with camping world I feel their problem is company wide. HOWEVER, I did find some honest people at camping world. I feel sorry for them having to work in such an environment.
i purchased from Camping World. It was a used class A but still under warranty. I purchased if from a dealer about 150 miles away however I receive service from a dealer in town. i had some issues from the purchasing dealer but good service from my local dealer. They gave me a great deal. i would purchase from them again.
We bought our new 5th wheel from camping world in 2019. They had the best price and easy to deal with. We bought it at the Bridgeport NJ camping world. The staff and salesman were very friendly. The RV technician that went over our 5th wheel was very knowledgeable and made sure we covered all aspects of the rv. We were very happy with the deal we got. We did have a small issue with our 5th wheel and it was resolved very quickly and easy. So far we are very happy with our 5th wheel and with Bridgeport camping world.
We bought ours from Camping world in Springfield Ohio. Which is now closed. Big mistake. Had about 25 things wrong with it. Tried to get them to take it back. And we all know how that went. Took about 7 months to fix everything. Sat in Springfield lot for 3 months nothing being fixed. They then called us and said we had a week to come and get it and this was one week before Christmas. Then we had to take it to another Camping World and start all over. At this point I hate camping.
The problem with this is your expectations were to high. You should have researched the industry and you would have found out the problems you encountered are pretty much universal. Add in Camping World ( about 1 million bad reviews ) and there you go. Rv`s are not treated like the last new car you bought, a whole different animal. You need to learn how to fix things yourself and stop playing the warranty game you will become and it looks like you have become frustrated. It gets better after all the little annoying things get fixed so just relax and roll with what thrown at you. Remember these things are not put together by rockets scientists.
Bought used 2015 Grand Design Momentum fifth wheel toy hauler at camping world west denver
Horrible experience. The camper is wonderful but the buying experience was that of old time used car sales tacticts. The list of shady tactics used by sales team is too long to enter in this comment box.
We bought our 2018 keystone cougar from camping world. It was the worst experience of our life. We have had a lot of trouble with the camper and camping world. We got an extended warranty that we were told would cover everything now that our roof is leaking… oh that’s not covered. The people who sold us the camper lied about almost everything they told us just to make a sale. This was our first RV and we really didn’t know much. They completely took advantage of us!! I wish we never got this camper and never went to camping world
Very satisfied but luckily Have never needed any warranty work.
We bought a used travel trailer from Camping World only to find out the floor was rotting at the front door. They told us it would cost $1500 to $5,000 to fix and they wouldn’t guarantee that they would fix the problem. We traded for a brand new Jaco Jay Flight and from the beginning the fridge didnt work. Long story short it took 5 trips back, 3 service managers and over a year to get it fixed. They had it 10 months out of the first year. Will never buy from them again. The man that does the closing is a ex used car salesman and cares nothing about the customers. This Store is in Byron Ga
My wife and I purchased a Salem Cruise Lite 171RBXL from a small dealer in Bushnell, Fl that had recently been bought out by Camping World. We had searched for several months for a nice small unit that we could take out on weekends and an occasional week trip. After searching the internet and checking out multiple floor plans, we decided that this unit was right for us. we had never purchased a travel trailer before and we were recently retired. There were a few small cosmetic interior issues we found during the initial walk-through with salesman. We made note of all these, and they were addressed right away while we waited. We were satisfied with the repairs and followed through with all the paperwork and worked out a great deal on the price. We did haggle on a few items, but it all worked out for us. We ended up being “Happy Campers!” We’ve not had any warranty issues that needed addressing, but we did need to have our WDH adjusted when we purchased a larger TV. Camping World in Summerfield, Fl took care of us in a timely matter, no complaints. Last year we had a blowout on one of our ChinaBombs returning from a trip to Tennessee. We did have the Road Hazard warranty on the tires from GoodSam. We got the tire changed out and made it back home. We went back to Camping World and was credited for the tire and replaced all the tires with the GoodYear Endurance tires. We have no complaints with this Camping World and are happy with services they provide. We might go there once a month just to look around the store and shop the sales from the flyers we receive. This store is usually pretty busy from the customers we see in there when we go. We are……. “Happy Campers” with this CampingWorld store.
I bought my Keystone camper from Camping World last June. The buying experience was good. The gentleman that helped me was very knowledgeable and nice. However, it’s after the sale that I’m not pleased about. They act as if you don’t exist after you buy from there. If you want something fixed don’t expect it to be anytime soon or fixed right the first time. You are better off going somewhere else if you need any work done.
I did not buy my camper from camping world my dealer has done their best to fix the problems that are Winnebago motorhome had and I only have one company to blame for the issues and that’s Winnabago you can’t get things fixed if you’re traveling across country number for dealers role help you if you did not purchase from them And Winnabago themselves give you a terrible runaround and pass the buck on to the dealers I feel bad for the dealers are in myself hired a private camper mechanic to do the various fixes on my WinnebagoAnd I was lucky that my camper dealer he found a way to reimburse me suffer those of you who are really interested check out your manufacturer not necessarily your dealer Bill Russell
Camping world is horrible to say the least! I bought a brand new camper last year and it’s been a very disappointing experience. I had problems and they didn’t repair them. I went to corporate and am still getting jerked around. It’s a long story but I will say… avoid camping world at all costs because the cost will be yours!
We were first time RV buyers last year and purchased a used 2015 Keystone TT from Kingston, NY Camping World. One year later and the RV is perfect. No issues and haven’t had any issues. That said, the buying experience wasn’t ideal. Salesman was ok but the financing manager was awful. Very pushy trying to sell us extra warranties, protection plans and tried to get us to take CW financing since we had secured our own. Then we had a terrible time with the registration process because we’re from CT and CW was in NY. Took many many calls to get the registration resolved. Would consider purchasing from CW again but we’re wiser now and what questions to ask and what to expect.
Kevin H.
We bought a new 2008 Holiday Rambler desiel pusher in Mesquite , Texas and suffered for years until we traded it in at Camping World in Charleston, SC in 2016. We paid an extra 50K in cash and bought a new Jayco class C 31SF and it’s the best thing we ever did. Camping World was great and they had it ready to go in three days. We now have 22,000 miles on it and have not turned a screw on it besides oil changes and tire rotation. Just got back from round trip to High River , Canada on a 5,109 mile trip and had the time of our lives. Peace of mind with the Good Sam card in my pocket ( had to use it on just about every trip with the Holiday Rambler ) and also knowing I could stop at any Ford dealer for repairs to the E-450 V10 if needed. THE RV INDUSTRY USES THEIR CUSTOMER BASE AS THEIR QUALITY CONTROL. However, Camping World in Charleston and Jayco C class was the way to go for us. Thanks !
Absolutely the worst service experience ever. We purchased a used Newmar MADP about 9 months ago. At time of purchase it was noted several window shades did not operate and CW promised to fix them. Well 3 trips to CW in Concord NC they had our RV for over 5 months the last shade is finally fixed but what they owed us became a we pay to fix. All our vacation was used up while our RV sat out in a field. The only trips we’ve made were to CW and home… 72 miles RT each time, their excuse was that we had owned it for 9 months and it could have broke during that time. CW I’m so over you and your crappy service team.
Will never step foot in their ( camping world) lot ever again. You are on your own with them after your purchase. We had one kinda bad experience with them years ago and even tried to give them a second chance and bought a Windjammer two years ago……..Service from hell….took us a year of calling, taking it to Camping World out of Sate, calling corporate offices in Indiana, a joke, got Forest River corporate offices involved, and even got an rv advocacy person from Florida involved. I don’t have enough time to tell you what all we went through. I even cancelled my good Sam membership because they are part of Camping world and I won’t shop at Gander outdoors because they are part of camping world.
But through all of this I have learned….the hard way…..no matter where you purchase a RV, for service you are at their mercy, it’s not like buying a vehicle…there are no standards in place for your protection not even a lemon law. This is what needs to change and these dealers to be held responsible.
Never buy. From camping World. They do not know how to return a phone call. I corralled the GM at Ocala Camping Worldwith the service person who did not returned phone calls. He just shrugged his shoulders and walked away. They do not care about customer side
Support
Never buy from Camping World
We bought a Forrest River 5th wheel , a 2019 model. Camping World Houston I 10 location .had it in service 4 and one half months. The fiberglass was cracked when it went in and by the time we got it home it was broken far worse than before. Now the factory has it and they project to have it fixed by the end of May. That will be 10 months total. This was one of a number of problems. Camping World offered us a new 2019 like the one we have, so I told um let’s do it. The general said fine, but you will need to give us an additional 6,000 dollars. I told him yea right, for another potential piece of junk. If Camping World was on the verge of death they wouldn’t get a drink from me.
I bought a new 5th wheel from Camping World in February of 2019.
While I really like my Heartland 352 Fuel, I’m sorry I purchased it from
Camping World. They are awful when it comes to service. I canceled my extended warranty I purchased be cause I couldn’t get them to
fix anything under the 1 year base warranty. I go out of my way to avoid giving any of my business/money to Camping World, this
Includes Good Sam Club since it is owned by them.
Hello…..bought a brand new Jayco Senaca….notice BRAND NEW…from Oklahoma City, Oklahoma, Camping World. This was in August 2019. Before we even used it, it was in three shops in Minnesota, then we headed out on our adventure to see our oldest grandson graduate from Fort Jackson, South Carolina. Mind you, we live on the Minnesota/Iowa border. Well fourth time in a shop in Anniston, Alabama. Then onward bound to South Texas where we winter, unto the fifth shop, that had the rig for 33 days, they needed permission to do warranty work. You wouldn’t believe all the things wrong with this beautiful rig. Inside & out!! Hopefully when we leave in April for home, that we have happy trails. Peace to all, Ken & Gail
Three (3) times the number of people who responded that they bought their RVs from CW replied to the satisfaction survey! I don’t remember if these were on the same day but if so a lot of us can’t follow directions very well? ;~)
Never mind!!! I read the article instead of just the polls and they were on different days!!
We bought our RV from another major dealer 14 month’s ago. Nightmare! They even charged us because they had to spend too much time on a few things we said was wrong but they couldn’t find. Everything should have been under warranty.
I used to think Camping World was top of the line. I wish I had known about all these reviews before we purchased our camper at Camping World, Wentzville, Mo. Bought our camper in January 2019. Took it back a few months later because hot water heater didn’t work on electric, only gas. Waited 2 weeks and went back to get it. The rep told us it was fixed, she heard it herself. Well, it didn’t work! They had done nothing! She lied to our face! Tried to tell them it needed a new element, but the tech and service rep thought it was more. So we spent hours standing around waiting for them to figure it out…only for them to decide it needed a new inverter. WRONG! We finally convinced them to TRY a new element, then it worked! We drive an hour and a half, so I was not leaving until it was working! We compiled a list of other needed warranty repairs and returned it to them on Dec. 2, 2019. They still have my camper ( this is March 4) They have told me 3 times “It’s in the bay as we speak! I now have a new rep, the first one is no longer there, and I always have to leave a message or voicemail… never to get a call returned. I did reach him once and he told me he would call me back…. and never has! My warranty is now expired, in January, and I don’t even have my camper. Rest assured, if I ever get it back,(because I heard of someone who waited 6 months) they will never see or hear from us again. I do share our experiences with friends to warn them to steer clear!
Very similar experience with Wentzville! Had ours for 6 months last year and things were still not fixed! They are a joke! Extended warranty was a huge rip off!!!
I say never again also. Nothing good after my purchase.
I bought a RV from the Camping World location in Spring, TX in April of 2019. As of today, I haven’t received the title. Customer service is terrible.
Again, another dummy blaming the wrong person. CALL YOUR DMV! I don’t know a DMV that gets anything done on time. Retailers have a very specific time frame to get their paperwork in to DMV or they have to re-do everything. Look into what your whining about a little bit before you start jaw jackin’. Some people.
We bought our camper from camping world and it was the WORST decision we have ever made, the brand new camper is now sitting with about $16,000 worth of warranty work that needs to be done and we are getting jerked around about getting it fixed. I wish we could go back in time and never purchase from them again.
Get ahold of the manufacturer! Do you really think CW wants to deal with you and sell you a product that isn’t right? CW would much rather sell you a camper and never see you again, except for retail or trading it in. You are blaming the wrong entity here.
Have just spent 2 months camping with our Jayco travel trailer and we are thoroughly disgusted with Jayco. Lost $200 worth of food because of refrig quitting the first week out. Was w/o frig for 1 week before getting parts and finding out the frig was improperly put together. Had to throw away all food. Going down interstate when electric jack on tongue fell apart. Had to pay camping world to replace and install $345 and was told to try and get money back from Jayco. Should be still under warranty. Today one of slides would not work. Jayco could not tell us where the sync box for slides was located in our camper. After looking and tearing cupboards apart looking for this box, it was behind a false panel in bathroom cupboard. The service tech led us thru steps to get it to slide in. Thank heaven for his knowledge! Jayco was no help at all. We are cutting our vacation short as we cannot stand another day of this kind of fun.
I bought a 2018 Cougar 5th wheel from camping world in Bartow Florida, biggest MISTAKE ever. I would drive 500 miles before I ever buy another rv from them again, and definitely tell friends and family not to buy from them !!!!!!
Why? Explain how Camping World is the reason why your not happy with your Cougar. The build? Faulty appliance? Why would you do such a disservice to your family and friends? When you travel to, say, California, and your refrigerator goes out, where are you going to go to fix/replace? The Mom and Pop back in Florida? There is still 3 weeks left on your trip! If your are part of the Camping World network, you know the answer. If you are not, you are a bad gambler.
Horrible experience! Purchased a 2018 Forest River new. When we got home and lifted mattress, found it had been flipped. Also, plywood underneath had water damage. Been fighting Camping World Concord, NC every since. Tried the corporate “if you are not happy, we are not happy. What joke. A call center to just say no! Stay Away!
Get a clue. Camping World did not make the RV. Forest River did. B*tch at them. Humans make these things. Not a robot. You cannot compare buying a car, that you will notice the tiniest scratch, to buying an RV. That’s what it sounds like here. Compare to buying a home. Both built buy humans with tiny imperfections. Buy a new mattress. The mattress that comes from the manufacturer is crap anyway. Don’t blame the call center for saying NO. Good for them.
We are REGRETFULLY now caught up with dealing with Camping World. We took our 5th wheel to the Byram, MS location for repairs on DECEMBER 7, 2019, today is MARCH 4 2020! They have POOR communication skills. They have never called us to give updates, won’t hardly return our phone calls. Complete total nightmare. We wish now we had done more investigating before we took our camper to them! NEVER NEVER AGAIN AND MOST DEFINITELY DO NOT RECOMMEND TO ANYONE!!! 🤬🤬
We purchased our 2006 Cardinal from CW, St George, Utah, in 2015. Haven’t had many problems. It is an oldie but a goodie. Just looked at trading it in for newer. Worst trade-in deal I have ever seen. Some additional item they installed (slide-out covers) were not done right-we had to tell them how to do it. Generally good experiences at CW’s from Utah to Florida.
Worst experience ever. Bought a new Passport from CW Kissimmee. Unit had obsolete entertainment system in a 2020. Once sale was made they drop all contact. Worst customer service ever. Never again will we purchase anything from Camping World.
Purchased fifth wheel from Camping World. Some issues, feel they are somewhat difficult to work with on repairs and they are over a hour away and it seems you have to speak with a number of folks. Have spent some money on repairs that should have been covered under warranty. But local guys have a much quicker turn around time and not that expensive for what I needed done. If anything large were needed to be replaced I would certainly go thru Camping World’s system.
A friend that bought the same trailer from a different Camping World has gone thru the grinder. Considering small claims court to make a point! He is very upset with the owners claim, “If you are not happy, I am not happy”. Gone thru their arbitration system and thought it was joke!
Gosh maybe Camping World can fall back on the Good Sam Club to help bring them out of this slump. NOT! Well what about their wonderful magazines Motor Home and Trailer Life. I think not. What a disgrace and total waste of ink and paper they have become.
I would like to fall back on 2+ MILLION MEMBERS in my business!… What slump? Biggest RV Retailer in the world and continually expanding. I have a family member that has worked for Camping World for 9 years. He has not had a better start to his year than this start. Explain where you get your statement, “what a disgrace and total waste of ink”. Comments like that are show your ignorance.
We bought our class c Jayco from a Camping World in Myrtle Beach, NC. The overall buying process wasn’t terrible, but expensive enough for sure. Our salesman was extremely helpful and friendly (as expected with sales pending). We got a very nice, new, 2019 Greyhawk. We haven’t had any major issues with it and haven’t had to interact with Camping World since the purchase.
My wife used it for work when she was on call at the hospital and needed to be close over a weekend. We’ve taken a few trips with it and they have all gone great. I’m planning on taking it, along with our two very large Bullmastiffs, to Colorado in the spring or early summer and will likely live out of it until we can find our next “regular” home.
Overall, we’re pretty happy with it. We haven’t really stressed it very hard, but I don’t anticipate any tragic problems.
We love camping world. Bought a new travel trailer and a used Montana 5th wheel from them. We are Very happy with our purchases.
Years ago my wife and I bought an A class R.V. from a well known dealer in the southwest.
Not one of our smarter purchases.
Fast forward a few months later, and in a different state, my wife said to me …why don’t you get a job selling R V ‘s. You’ll make some money and pick up tricks to help take care of ours and save on HUGE service fees. One day I left the sales floor with another salesman for lunch.His conversation went like this: “People are stupid buying a NEW R.V..
The manufacturer is in such a hurry to get the unit to a dealer, that half the unit isn’t put together and the other half doesn’t work !!!
If your going to buy an R.V. Buy one that is a year and a half to two years old.
All the problems have been fixed and the original owner has absorbed all the depreciation !!!!
Buying a new unit means in the first year of ownership, if your lucky, maybe you’ll get one month of use”
Happiest days of ownership:
First day and last day….
All days in-between …get your credit cards out !!!
Thanks for listening
Thanks for your advice on which MH to buy. I will stay away from a new one .however I know it wont come from camp world. Asked for advise on towable vehicles at the el paso yard
Receptionist transferred me to service
He put me on hold to get answer I needed but he never came back to answer. I hung up and promised myself I would not buy anything from them. I can imagine what type of service they provide.
Bought our 2015 Montana 3750FL brand new. CW personnel doing PDI were not knowledgeable. Follow on service was a joke. A bad one at that. CW is committing suicide with every unit they sell because they can not service them. That’s what happens when you hire the bottom of the barrel at minimum wage.
Our brand new Toy Hauler from Camping World was in the shop with warranty repairs for 9 months total in the first 2 years. We missed an entire summer. We had an electrical fire , that thank God was found before it got us. Very poor workmanship. We will never deal with Camping World again.
Camping World does not have poor workmanship. Camping World does not need workmanship. They did not make the trailer! You are blaming the retailer that sells the RV. Call the manufacturer and gripe. You purchased an item that goes through a 6.+ earthquake every time you head out on the road. Sh*t happens.
It’s great having the right connections to the right Gander Outdoors RV technician employee in Rothschild!! He’ll repurchase with his employee discount, trade in units as his own, to then resell under the radar to the public. You pay more for the unit then he definitely did, but he fixes up what needs to be fixed, instills a few embellishments using his employee discount and sells you a nice unit reasonably!!! Still pay, but save big!!
We purchased a used MH from the Gresham, Or Camping World. We had searched for three months and we knew of several problems with the competitive used RV dealers. We found the unit we liked and gave them a price. They accepted and we bought it with a full run down on systems which brought out a few minor fixes. We had a 30 day warranty. We took it on our first long trip a month later. After 300 miles we had no dash air, after staying in two places we had a broken slide. We were coming home the next day. So we called Camping World, expecting a fight. They told us to bring it in right away, they replaced the slide motor and set up an appointment to have the dash air replaced. They wanted to know if we wanted to take it in or should they. We took it to the repair shop to fit our schedule. All repairs made within one week and absolutely no charge. We have driven our 2005 Bounder at least once a month for 5 years and have been full time for 2 years with only regular maintenance. Last year we looked for a replacement as we would like to go under 30 feet. After looking at many dealers we came home, replaced the furniture and put on new tires and decided we were better off keeping the girl. Yes we have been happy with our purchase and the way it was handled but we do not like to shop at Camping World for many reasons.
I was cheated by a competitor RV sales when I purchased my first MH, a Class C. They knew it had water damage, once you knew it was easy to see the cover up, $6000 repair with no response from the dealer. Who do you trust?
Bought our rv from camping world. Worst experience ever. It spent more time in the shop then in our driveway,with 90% of why it was brought in was never fixed. We will never go back. The service department is terrible. Hard to get ahold of anyone. Always goes to voice mail, and you are lucky if they call you back.
CW we bought a very expensive 5th wheel from then yt? oil it on a 4 day mini vacation found 37 problems they after the appointment k pet it in repair 8 months I was making payments on my RV I did not have in shop early spring did not get back till late fall so one whole camping season our first wit it we did not have it but had payments there reasons we we are dealing with manufacturer over warranty work bottom line they did not replace floor info that the tike is damaged the home refrigerator has two dings 4 rust spots they cl a timed they fixed and a rust spot on microwave there stainless steal and there is a w old molding getting damaged when you open frig door this is a Primetime Sananbel 5th wheel loaded at this point I fell my 7 yr warranty is a rip off anything needs fixed I do it myself as I don’t want anoth a r years wait for my RV pluss we are begainng now g going full timeing
Camping Wirld has terrible service and will sell maintenance plans that only mean you’ll never see your RV again. Don’t buy there, don’t get service there.
I think Lemonis may mean Lemon! So many things not done in dealer prep! Spent 20 years in this industry and was shocked to see that any dealer would have ZERO QC! So much to fix and clean! Would NOT go back to CW for anything. Warranty work for them is a JOKE!
CW in alvarado texas. Outright thieves. Watch out retirees, they are out to steal your money. Will rejoice if company goes under. I call it KARMA.
I bought a class a in 2017. From Greenwood Indiana camping world. They didn’t even clean it before pickup there were several issues but we were in a hurry to get going. I called trying to get it fixed and they quote 2 months to fix. I ended up fixing it myself.
They also really low balled my trade in.
Bought my RV used at camping world we are very pleased with our purchase everything worked as described it’s a 2001 and we bought July of 2019 price was reasonable and camper is pristine for the age
Bought a used 5th wheel from cw in myrtle beach. We regretted it soon after. Had many problems with rv and had to fight with them to get things repaired. They were not easy to work with and took their time on things. When it comes to purchasing one, you’re treated good but it doesn’t last. I would never buy from them again.
Bought from camping world. Terrible place and people. Would spend more just to NOT buy from them!
Bought from camping world and had a terrible experience. my camper I bought in spring had issues and they kept it for 3 months and gave me the run around. Wouldn’t return calls. Never again!
Bought a 2014 class A camping world in Colorado. RV from hell, Jack’s broke down within 3 weeks, no other camping world would do warranty work for. Wall paper and inside trim was falling off. Took it to a CW in North Carolina to fix the walls, when I slid the side out I found 2″ nails sticking out. The list goes on and I bought it in 2014
It’s not the sales side… it’s the service..
We choose Gander in caldwell. Love them
We bought from Gander too, guess what…Gander is owned by Camping World as well…
We’ve had problems every time we bring it in for repairs or maintenance. Can’t win with Gander either.
I bought my 2016 Thor Freedom Elite Class C from Camping World of Dothan, Al. I am happy with the product as a whole. However, I went in to by a coach type vehicle. The salesman strong-armed us into the Class C. After I got home I called back the next day saying I wanted the other RV. I was told it was too late. So I have lived with the Class C. It serves it’s purpose, but I will never trust another of their salesman. The salesman convinced my wife she could drive this vehicle ( never has, never will). I felt like we were victims of switch and bait!
I assume your are an adult and can make your own decisions of your own free will? If you were ‘strong armed’, shame on you. Unless he had a loaded, pointed gun at you, put on your big boy pants. I am also going to assume you signed a contract and drove off with your new RV the that YOU wanted. They owe you no such return.
Horrible customer service. I will not buy anything else from them.
My question too everyone is this. How long is it going to be before camping world goes under after reading all of the bad reviews?
They automatically “cruise” their website comment section and automatically remove any bad reviews or complaints. They will give you the standard answer that they are sorry to hear you had a negative experience and then promptly leave it at that.
Bought my 2019 Forester from Camping World in Thornburg VA and am not happy at all. Was led to believe that unit did not come with a diesel generator (not true), did not have a spare tire, or a solar collector. Unit Did have a spare tire and a solar collector and that model could be ordered with a diesel generator. There are other issues…
Bottom line, they don’t know the product and lied to us.
Bought my last 2 TTs and 3 5ers from CW in Myrtle Beach. Good prices and good service! Have needed very little warranty work on any unit! Always clean hen ready for pickup, all units were new. I had them do off warranty work too; washer and dryer were hundreds less than other dealers, slide toppers installed on 3 units for less than all others around. Never have my units sat for months, have had to wait for parts but used the unit until they arrived and repairs made while I waited or went to lunch
Mechanical issues were cured in a timely manner but finding an sewer issue took way too many trips. On my case it was a shop full of dummies who just did something without triage . Turned out to be bent disconnected from black tank. They changed the vent on the roof, then charged the vents inside. I finally got the coach ‘ripe’ and make the service manager visit. That got it fixed properly.
Buying a 2 year old used RV from Camping World has been the absolute WORST nightmare possible. Never again!
What I see happening to CW in my neck of the woods, upstate or I should say Western New York, is that CW is reverting back to the original owner’s names of many of the independent dealers they bought out to grow. This is a common practice in many industries, trying to hide the corporate parent company. I believe without this strategy CW will be gone before we know it.
Most of us reading this newsletter, online forums or even the business section of your local newspaper will have a less than favorable view (to be nice) of Marcus Lemonis and the ruinations he has brought to CW, Gander Mountain, and Good Sam Club.
We purchased our travel trailer from Camping World several years ago and still love it.
We my wife an I, would never, ever,buy any thing from there,we purchased a 2018 RamPromaster/Sunlight van One, at CW Las Vegas, I’m so sorry, the sad part is we have it and will have till we leave this earth, from the million dollar owner down to the person that details the units are the worst people, it’s typical American companies that could care less about the consumer, but the American dream slips away as soon as you sign the contract, Just about everything inside our unit is or has fallen apart. Did I mention that we hate Camping world, and everyone there . Some would say well why did you buy there, well we screwed up, but we still should have the rights to be made whole. Did we mention that we HATE CAMPING WORLD!
Sometimes we blame the RV dealer for the problems of the shoddiest workmanship of the RV manufactures.The mfg runs the unit through production as fast as possible knowing many things are wrong with the unit counting on the dealer to fix the problems under warranty. I’ve found that the dealers are overwhelmed with other repairs for customers that they don’t have the time or shop people to make the repairs. This results in a very long waiting period.
We as RV customers should hold the manufacture feet to the fire for shoddy workmanship. If dealerships would refuse sell from the manufactures maybe they would get the picture. It took awhile for the American car manufacturers to get the picture when imports took over our auto industry.
Enough said!
We have had decades of great service at the Harrisburg, PA Camping World. We bought our latest rv, slightly used, from them. We had minor problems on our first weekend trip. Called Monday, got a service appointment for Tuesday morning, had it back by lunch time!
On 2 recent trips, we’ve had problems, pulled into the nearest CW, and had great service. This is why we continue to use Camping World!
Bought a 2016 Bullet from Camping World in Vacaville, CA. Very unhappy with the service. We live over 70 miles from their service dept and we had to take the trailer back and forth 3 times and one of those times, I followed my husband to Camping World so we could leave the trailer with Camping World with the mandate that they keep it until everything was fixed. Two weeks and many phone calls later, we went to pick up our trailer. Several things came up later but we were not inclined to go back there. I would not ever do business with Camping World again.