Keystone RV Company (Keystone) is recalling certain 2024-2025 Outback 330RL travel trailers. The side window was incorrectly labeled as an emergency exit, which can delay passengers from exiting in the event of an emergency. The trouble is, the release handles that allow the window to pop-out are blocked by window valances. There’s a quick, but important, Keystone emergency exit fix.
Keystone emergency exit remedy
Dealers will remove the emergency exit sticker from the side window, free of charge. Owner notification letters are expected to be mailed April 4, 2025. Owners may contact Keystone customer service at 866-425-4369. Keystone’s number for this recall is 25-462.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Background
Although these units were manufactured over a one-year period, starting in November 2023, it wasn’t until February 2025 that the Keystone emergency exit goof was recognized. A dealership which had one of these units in for service noted the “the emergency exit that really isn’t” and contacted Keystone.
Keystone reported to NHTSA that “through inadvertence or error some stickers were not removed during manufacturing.” The company notes, “These units have an exit window in the rear of the unit therefore the side window does not need to be an exit window.”
No doubt this is a case where waiting around for an appointment to get this recall work done would take longer than simply removing the sticker yourself. But if you tear whatever wallcovering the sticker resides on, you’re stuck with the results.
MORE KEYSTONE RECALLS
- Keystone recalls fifth wheel trailers—Hitches can detach during travel
- Keystone recalls trailers: Sidewall may detach during transit
- Keystone recalling Hideout and Springdale trailers for LP cylinder-related problem
- For more Keystone recalls, click here
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Recalls will become a thing of the past.
Thank you for the news, Russ and Tina! This must be the most minor error causing a recall. That is, unless someone dies or is injured trying to escape through the mis-marked window. Safe travels!
I was at a RV show yesterday and the one RV had a emergency exit sign in the bedroom. A couple inches away was a door. Didn’t make sense to me. I’d use the door.