Here’s an ever-expanding list of resources where you can report, share or discuss your problems with RV manufacturers or dealers. This is a work in progress, and we invite your suggestions for other resources to include. Send them to chuck@rvtravel.com
Step One:
If you have a problem with your RV you cannot resolve, please describe your situation at the Facebook Group RV Horror Stories. You will learn by visiting the group that you are not alone with your problems, frustrations, and ability to get your RV dealer or the RV’s manufacturer to fix what’s wrong.
The lemon laws of the 50 states
Here are the definitions, state by state.
RV MANUFACTURERS
Coachmen RV
•Reports at Pissed Consumer.com
Crossroads RV
•Reports at Pissed Consumer.com.
Diamond RV
•Reports at Pissed Consumer.com.
Dutchmen RV
•Reports at Pissed Consumer.com
Fleetwood RV
•Reports at Pissed Consumer.com.
Forest River
•Reports at Pissed Consumer.com.
•Better Business Bureau rating and complaints.
•From Complaint Board.
Grand Design
•Reports at Pissed Consumer.com.
•Grand Design RV Owners with Issues Facebook group.
Heartland RV
•Reports at Pissed Consumer.com.
Highland Ridge
•Reports at Pissed Consumer.com.
Jayco RV
•Reports at Pissed Consumer.com.
•Reports at RipoffReport.com.
Keystone RV
•Reports at Pissed Consumer.com.
•Reports at RippedoffReport.com.
Lance Camper
•Reports at Pissed Consumer.com.
Newmar RV
•Reports at Pissed Consumer.com.
Northwood Manufacturing
•Reports from Pissed Consumer.com.
Open Range RV
•Reports at Pissed Consumer.com.
Paul Everts RV
•Reports at Pissed Consumer.com.
Roadtrek
•Reports at Pissed Consumer.com.
Starcraft RV
•Reports at Pissed Consumer.com.
Thor Industries
•Reports at Pissed Consumer.com and again here.
•From Better Business Bureau.
•Thor Motor Coach Issues and Complaints Facebook page.
•List of all the RV brands under the Thor umbrella.
Winnebago Industries
•Reports at Pissed Consumer.com.
RV COMPONENT MANUFACTURERS
Dometic
•Reports on Pissed Consumer.com.
Lippert Components
•Reports on Pissed Consumer.com.
RV DEALERS
Albany RV
•Reports at Pissed Consumer.com.
Bretz RV and Marine
•Reports at Pissed Consumer.com.
Campers Inn
•Reports at Pissed Consumer.com.
Camping World
•Reports at Pissed Consumer.com.
•Ripoff Report.
•The Camping World Experience Facebook group.
•From Complaints Board.
•BBB ratings of individual stores.
General RV Center
•Reports at Pissed Consumer.com.
Holiday RV World
•Reports at Pissed Consumer.com.
Keystone RV
•Reports at Pissed Consumer.com.
La Mesa RV
•Reports at Pissed Consumer.com.
Lazydays RV Center
•Reports at Pissed Consumer.com.
Mike Thompson’s RV
•Reports at Pissed Consumer.com.
Poulsbo RV
•Reports at Pissed Consumer.com.
•Better Business Bureau (Kent store)
•Yelp (Kent store).
RV One Superstores
•Reports at Pissed Consumer.com.
RV Wholesalers
•Reports at Pissed Consumer.com.
CAR DEALERS
CarMax
•Reports at Pissed Consumer.com.
APPLIANCES/ELECTRONICS, ETC.
Dometic (fridges, air conditioners, etc.
•Reports at Pissed Consumer.com.
Lippert Components
•Reports at Pissed Consumer.com.
OTHER
Good Sam Club
•Reports at Pissed Consumer.com.
Cruise America RV rental
•Reports at Pissed Consumer.com.
RV Repair Company Complaints
•Reports at Ripoff Report.com.
RV PARKS
KOA
•Reports at Pissed Consumer.com.
Thousand Trails
•Reports at Pissed Consumer.com.
RV LEMON
LAW LAWYERS
•Ron Burdge Law Firm
RVlemonLaw.com. National authority on RV lemon laws. 888-331-6422.
•Rick Dalton • 888-577-8520
Hear a 30-minute Facebook interview with Rick about Lemon Laws on The RV Show USA.
•Steve Lehto • 248-546-6626
Based in Southfield, MI. Email him at steve@lehtoslaw.com
Oregon’s Lemon Law: If you have been sold a lemon in Oregon, contact a private attorney to discuss your options. The Oregon State Bar referral service can help you find an appropriate legal representative and can be reached at 503-684-3763 or toll-free in Oregon at 1-800-452-7636. Please visit the Oregon State Bar for more information.
FACEBOOK GROUPS
RV Horror Stories. Read other RVers’ horror stories or share your own.
RV Advice: Prospective RV buyers can ask veteran RVers what they think of a rig they’re considering.
The Angry RVer. Similar to RV Horror Stories
Thor Motor Coach Issues and Complaints.
Heartland RV Unhappy Owners.
The Camping World Experience.
Grand Design RV Owners with Issues
NATIONAL MEDIA CONTACTS
60 Minutes — write to the popular TV news program with a suggestion for a story. Tell them yours and request they visit facebook.com/RVHorrorStories to learn that you are not alone with your defective RV.
Inside Edition TV Show with Deborah Norville. Email tips@insideedition.com • 212-817-5555 • Write: Viewer Comments, PO Box 1323, Radio City Station, New York, NY 10101 • Contact form
LOCAL TV NEWS
INVESTIGATIVE REPORTERS
Tell them about your situation. Be sure to recommend they visit RV Horror Stories at facebook.com/RVHorrorStories so they realize the scope of the RV quality problem.
Don’t see a TV station in your area? Contact editor Chuck Woodbury and he’ll find one for you. Chuck@RVtravel.com
Albuquerque, New Mexico
KOB-4 TV
4 Investigates
Contact Form (click News Tip/Story Idea button, then click 4 Investigates
Atlanta, Georgia
Fox 5 TV
Call For Action
Call 404-879-4500 11 a.m. to 1 p.m.
Contact form.
Boston, Massachusetts
NBC, Boston 10
Leslie Gaydos
lgaydos@necn.com
Chicago, Illinois
NBC 5
NBC 5 Responds
Contact Form.
Dallas/Fort Worth, Texas
NBC 5
Contact form.
Denver, Colorado
Denver 7 ABC
Contact: Contact7 (investigative reporters)
contact7@thedenverchannel.com or call (720) 462-7777.
Eugene, Oregon
KEZI-9 TV
Brady Wakayama
bradywakayama@kezi.com
Fresno, California
KEYT-3 TV
Mr. C.J. Ward
cj.ward@keyt.com
Kansas City/Missouri and Kansas
Fox 4 TV
The Problem Solvers
Contact Form.
Los Angeles, California
KABC-TV
Randy Mac/Consumer Investigator
Contact Form.
Memphis, Tennessee
NBC News 3
Zaneta Lowe
zaneta.lowe@wreg.com
Miami, Florida
NBC -6
6 Responds
954-NBC-6737 or 305-NBC-6737
Contact form.
Miami/Fort Lauderdale, Florida
ABC-10, WPLG
Bob Norman, Local 10 Investigates
Contact Form or 954-364-2500
New York City, NY
ABC 7 New York
Nina Pineda
7OnYourSideNina@abc.com
Philadelphia, Pennsylvania
ABC 6
Action News Investigative Team
Contact Form.
Phoenix, Arizona
ABC 15 TV
Let Joe Know — Joe Ducey
Joe’s Facebook page • 855-323-1515
Portland, Oregon
KATU-TV
Problem Solvers
Email: problemsolvers@katu.com
Reno, Nevada
NBC News 4
Kim Burrows, investigative reporter
kburrows@mynews4.com
Salt Lake City, Utah
CBS 2 KUTV
Sam Gebhardt
Call 801-839-1250
San Francisco, California
On Your Side/Michael Finney.
Savannah, Georgia
WJCL, ABC 22
Ask Asa (Mr. Asa Aarons Smith)
912-921-2222 • email: news@wjcl.com
Seattle, Washington
KIRO-TV (ABC)
Jesse Jones (Ask Jessee)
consumer@kiro7.com
Or call 1-844-77-Jesse
St. Louis, Missouri
KPLP-TV-11 and other stations
Call For Action, Mike Colombo • On Facebook
Contact Form.
Tucson, Arizona
NBC News 4
Matthew Schwartz
mschwartz@kvoa.com
Also in Tucson: KGUN 9 TV
“We Investigate”
520-290-7726 • Contact Form.
Note from editor: We welcome your information about other consumer reporters as well as any updates about those listed above. Send to chuck@rvtravel.com
ADVICE
How to write a complaint letter.
Helpful step-by-step advice.
CLASS ACTION LAWSUITS
Learn how to file a class action lawsuit
Here’s the step-by-step process.
Cole et al v. Keystone RV Company
Keystone RV Company, LLC is the defendant in a proposed class action lawsuit that claims the manufacturer failed to warn consumers of potential health hazards associated with ‘prolonged’ occupancy of its vehicles (March, 2018). Read more.
I see Airstream is not included in this list.
It’s under Thor heading..
Beware of the extended warranty that is sold by your dealer. You must be aware of the fact that the warranty is for “failures “ and will do absolutely nothing for immediate preventive maintenance.
Dealer warranties are extremely over priced!
The bottom line here is Manufacturers and Dealers could CARE LESS about consumer complaints. They know it is a waiting game and eventually those complaining about their RV’s will eventually go away and stop complaining.
Never rely on the Better Business Bureau (BBB) to get results. The BBB is subscriber based and many RV Dealers don’t subscribe or belong to their local BBB. Therefore, they know nothing will happen. Plus, the BBB has NO legal authority to pursue serious problems and issues. The BBB can only report the outcome on their website and then the complaints will usually drop off the BBB website after 3 years. I know from experience. You can use the BBB to look up issues, but that’s about it. And the BBB will usually NOT help out consumers at all.
Manufacturers don’t care and will always have this attitude. They are driven by the almighty dollar and that is all they care about. Once your 1 or 2 year warranty expires, the manufacturer is off the hook and will NO LONGER help you or have anything to do with you.
So SAD!
Based on reading all these complaints and the lack of response folks seem to be getting AND then reading the positive responses from the Better Business Bureau being engaged appears to be 300% better with positive outcomes. Bottom line…stop complaining to one another and seek remedies via an established consumer protection organization…the BBB
Channel surfing, it’s a pastime. “Going RV” my, don’t those RV’s look splendid! There needs to be a program showcasing ‘follow-ups’ and the problems / cheapness, these millennials are facing after buying…
True. -A millennial
The need for this type resource just confirms what I’ve written previously about the new RVIA 10 million $$ program to train ‘TECHS’. Spend the money on getting manufacturers to produce a better product and you could cut the need for technicians by a HUGE percentage. If nothing else, it would make a reduced work load for the trained techs.
It really STARTS with MAKE BETTER PRODUCTS !! It is the choice of the manufacturer to produce cheap junk !!