(Nov. 24, 2025) — Forest River, Inc. announced today a new effort to improve its customer and owner experience with an expansion of its Forest River Customer Call Center.
The call center expansion is set to launch in the first quarter of 2026. It will provide Forest River owners with faster response times, broader coverage and direct live support. It will provide assistance to any Forest River customer, regardless of the make or model year of their RV, ensuring that callers receive direct access to an actual human.
The Forest River Call Center was introduced in 2024 in partnership with Specialized Dispatch Service (SDS), which manages Forest River’s roadside assistance program. With a primary goal of improving the answer rate of consumer calls, the new system updated the company’s customer-care infrastructure to improve responsiveness, reduce call volume, and improve both customer and dealer satisfaction.
In less than one year, the new system delivered a call answer rate of 90%, average answer time under 30 seconds, and an overall reduction in call volume of 15%.
“Forest River is committed to raising the bar for our owners, and that starts with answering the phone when they call,” said Doug Deter, Director of Parts, Service and Warranty for Forest River. “A large percentage of incoming calls are more “how do I?” than they are warranty or parts issues, so we designed this call center to help find answers quickly.”
SOURCE: Forest River press release
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