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Law firm seeks RVers with warranty troubles

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warranty-762TAMPA (Sept. 28, 2016) —  The law firm of Savage Villoch Law, PLLC, wants to interview RV owners who have experienced problems getting their RVs fixed under warranty according to RV Daily Report.

The firm has launched an investigation after being approached by RV owners who have had warranty service claims denied or who could not get appointments to have covered items repaired, lawyer Bert Savage explained.

“The RV industry is good about providing one-year warranties on most new RVs, and they do a fine job selling extended warranties to buyers of new and used RVs. However, what the salespeople don’t explain to consumers is that it is very difficult to get warranty service completed,” he stated.

Savage said that warranty companies often seem unwilling to reimburse RV dealers and service companies adequate labor to cover a technician’s time to investigate the cause of a problem and render a long-term solution.

“As a result, dealers push warranty repair to the back of the list of customers seeking service. In fact, we have been told that some RV dealers actually tell RV owners they refuse to do warranty repair because the RV was not purchased from that particular dealership,” Savage relates.

WHEN A CUSTOMER BUYS a Keystone RV, for example, they should be able to get it serviced at least at any dealership that sells and services Keystone products, he added.

Many times, RV owners must seek help from mobile RV technicians who are then forced to jump through hoops to get reimbursed by warranty providers, or the mobile techs force consumers to pay for warranty work up front and then submit the receipt for reimbursement.

It’s a process that can take months to resolve, according to Savage.

“People buy RVs for fun and for travel. Yet, when they encounter a problem on their journeys, it is often difficult for them to get the unit repaired and that may be a breach of contract and, in some cases, a violation of the Magnuson-Moss Warranty Act or state lemon laws, depending on the state,” he added.

The Savage Villoch Law firm staff would like to speak with RV owners from around the country who have had issues with warranty service, regardless of where they live or bought their RVs. Full-time RVers are especially encouraged to come forward to share their stories as they often don’t have a “home dealership” and must struggle to find service wherever they happen to be.

“We suspect that the problem is occurring with increasing frequency. The industry pays lip service to the problem but, in the end, it’s the RV owners who are left frustrated and unable to use their RV as they intended,” said Savage.

The law firm is considering a class-action suit to recover damages for RV owners.

Another related issue is that RV owners who have sought warranty service have been forced to accept less-than-adequate temporary solutions rather than permanent fixes. As a result, the value of the RV is reduced without adequate compensation to the owner.

People who have experienced problems with warranty repair can visit www.savagelaw.us or call 813.251.4890.

SOURCE: RV Daily Report

##RVT762

RV and dump station design dilemma

 

Dear RV Shrink:
rvshrinkWe just looked at a travel trailer with a floor plan that satisfies my wife and myself. My hangup with it is the dump and freshwater filling arrangements. The way the thing is designed would make it necessary for me to dump on one side and fill water on the other. This doesn’t seem to bother my wife, but it is a deal breaker for me. She says we can deal with it, but I say we are going to have years of headaches every time we need to visit the dump station. Am I being overly concerned with this issue? We can’t seem to come to a compromise on this one aspect of RV design. —Dump Detail in Denver

Dear Detail:
I have noticed this a couple of times while waiting in line to dump. It made me scratch my head. I have to wonder if the engineer has ever been to a dump station. It is stressful enough spending time in the queue at the dump loo. When you combine the many poorly engineered dump stations with a poorly plumbed rig it spells nothing but frustration to me. I personally would not even consider a rig that wasn’t plumbed conveniently.

So many dump facilities are developed using backward thinking. It is common for the dump and fresh water to be so close together that one rig will block the whole operation until both chores are finished.

It takes so much more time to fill a freshwater tank, compared to dumping waste water. It seems like common sense to separate the two so that both operations could be available to more people at the same time. What most parks need are fewer rangers and more re-arrangers.

I am sure with a bit more shopping you can find a suitable floor plan with the plumbing in the right spot. —Keep Smilin’, Richard E. Mallery a.k.a Dr. R.V. Shrink

Can’t get enough of the Shrink? Read his new eBook: Dr. R.V. Shrink: Everything you ever wanted to know about the RV Lifestyle but were afraid to ask.

 

##RVT762

Level the easy way with Camco’s T Level

 

T Level
T Level

By Bob Difley

Camco’s T Level makes it easier and faster to level your RV when setting up camp. Much easier than checking separate levels — a front-to-back and a right-to-left. Leveling can get frustrating if you’ve driven 300 miles on a hot day and just want to park your rig in the campsite and dive into the pool, take a leg stretcher, or pop a beer.

With this level, you have just one place to look to satisfy your leveling prowess — for instance, mounted on the tongue of your trailer. Or in a motorhome mount it in the cockpit so the driver can level without having to get in and out repeatedly to check outside levels.

Tip: Before mounting the level, set up your rig in the traditional way until it is perfectly level. Then place the T Level at various spots around the driver until you find one where the bubbles line up exactly. Now you know you’ve got the right place to mount it.

Camco RV T Level can be mounted with screws or adhesive, and provides front-to-back or side-to-side leveling. Measures 1.625″ W x 2.25″ H x 0.56″ D.

You will find the T Level on Amazon.

You can find Bob Difley’s RVing ebooks on Amazon Kindle. Follow on BoondockBob’s blog.

##bd10-16; ##RVT762

VIDEO: Buying an RV? Pay attention to its height!

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All but the smallest RVs are nine to 12 feet high, some even higher. If you plan to spend any time on backroads, where bridges may not offer much clearance, a tall RV can force you to take alternative routes, some adding many miles to your trip. Here’s some advice from RVtravel.com editor Chuck Woodbury about why you should pay attention to an RV’s height when buying one. The Rand McNally Motor Carriers’ Road Atlas mentioned in the video is available at Amazon.com.

 

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How to adjust a Lippert slideout

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Dear RV Doctor:
gary-736Can you explain the adjustment sequence on how far the slides go in and out with my Lippert slideout? The manual just says to adjust the jam nuts, but not which way. —Paul B. 

Dear Paul:
I checked with the Customer Service Manager at Lippert and evidently they’ve edited that user’s guide you sent me, to make it a little clearer about those adjusting nuts. As it states below, you move nuts C and B in relationship to the bracket in order to effectuate a good seal. 

lippert-slide-adjust 

Adjusting room so it seals in the IN position:
1. Locate cylinder coming through the frame.
2. Run room partially out.
3. Hold jam nut (Fig. 4A) in place with wrench.
4. Adjust Nylock nut (Fig. 4C) towards the bracket if the room does not seal. Adjust the Nylock nut (Fig. 4C) away from the bracket if the room is too tight and damages the fascia.
NOTE: Make small adjustments, running the room in after each adjustment until proper seal is achieved.

Adjusting room so it seals in the OUT position:
1. Locate cylinder coming through the frame.
2. Extend room completely out.
3. Check the inside fascia and seal positioning.
4. Partially retract room.
5. Loosen and back off jam nut (Fig. 4A) from nut (Fig. 4B) to give nut (Fig. 4B) room for adjustment.
6. Adjust nut (Fig. 4B) away from the bracket if the room extends too far and damages the inside fascia. Adjust nut (Fig. 4B) towards the bracket if the room does not seal.
NOTE: Make small adjustments, running the room out after each adjustment until proper seal is achieved.
7. Tighten jam nut (Fig. 4A) to nut (Fig. 4B).

NOTE: 2″ to 3″ of free travel is normal. 

Follow Gary Bunzer at his blog, the RV Doctor.

##RVT762

 

Four places to see fall colors in California

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yosemite-fall-761
Early fall in Yosemite National Park

Every autumn, diminishing daylight hours and cooler temperatures send a message to California’s broadleaf trees: Unfurl those colors — it’s showtime! Fall’s show is fleeting, so timing matters. Autumn colors travel with the elevations, starting in the highest mountains and descending to the foothills.

Wind along California’s roads and trails to the sampling of leaf-viewing sites below, arranged according to peak times, from earliest to latest:

Mammoth/June Lakes: Nature’s autumnal fire burns bright on the eastern side of the Sierra, where glaciers have chiseled stream-fed canyons deep into the mountainsides. Starting in mid-September, drive any road heading west off US 395 near June Lakes and Mammoth Lakes to find dense groves of quaking aspens and willows.

Yosemite National Park: In Yosemite Valley’s grassy meadows, the black oaks turn a soft, burnished gold, a subtle contrast to the scene-stealing school bus yellow of the cottonwoods. One of Yosemite Valley’s most photographed autumn trees is a non-native — a stately sugar maple planted near Yosemite Chapel that turns a brilliant red.

Nevada City and Grass Valley: Nevada Street in downtown Nevada City is decorated with century-old sugar maples and American sweetgums (liquidambars) that turn stoplight-red in autumn. In Grass Valley’s downtown, Neal Street is the nexus for Vermont-style leaf color, but a more expansive display of the early settlers’ tree planting lies just a mile away at Empire Mine State Park.

Julian: It’s not all palm trees and sandy beaches in San Diego. The county has its share of premium foliage viewing, too — all you have to do is head inland and uphill. In Julian, a historic mining town at 4,200 feet in elevation, autumn is the grandstand season. Discover the region’s black oaks’ color-changing trick at Lake Cuyamaca in Cuyamaca Rancho State Park, or by hiking the Five Oaks Trail at Volcan Mountain Wilderness Preserve.

##RVT762

See the heavens up close at this RV park

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By Russ and Tiña De Maris

When you wish upon a star
makes no difference who you are
Anything your heart desires
Will come to you …

If you want to wish upon a star, you first need to see it. And that’s not usually too difficult: Step outside at night, and in most places you’ll see a few. But for those who want to do more than just wish on a star – say they want to get “up close and personal” with a star but lack a spaceship — here’s one way: Check out your favorites from an observatory in the desert Southwest.

tele-762Sure, you can make a reservation and catch the stars with a big ‘scope at an observatory that allows public access – check out Kitt Peak outside of Tucson, for example. But getting there and then home after a night viewing can be a bit tough. How about stepping out of your rig door, walking a few feet, peering through a 16-inch Schmidt-Cassegrain university grade telescope, and then heading back for beddy-bye without a drive?

Folks who stay on at the Butterfield RV Resort in Benson, Arizona, can do just that. That’s because the Butterfield Resort has it’s own observatory for guests to ponder the illuminations of the night sky.

“We have observatories spread atop the mountaintops in this area like salt and pepper,” said Ken Klein, an amateur astronomer who moved to Butterfield RV Resort in Benson from Seattle in early 2012. But while southeast Arizona’s observatories draw tourists from across the country and around the world, Klein doesn’t have to drive to see for himself. He lives at Butterfield.

A self-described “astronerd,” Klein works at Butterfield, handling desk duty by day, and giving star talks by night. “Right now, we’re looking at the Andromeda Galaxy, which is 2.5 million light-years away. We’re also looking at the planet Uranus and at globular clusters of stars just outside the Milky Way.” Klein said the star talks focus on different areas of the sky as the Earth moves to different locations around the sun. “Over the course of a month, we’ll look at a number of different objects,” he said. “We will look at planets and nebulas, which are interstellar gas clouds.”

AS MANY AS 18 PEOPLE can fit inside the Butterfield observatory at a time. The groups are limited in size so that everyone can have a chance to peer through the telescope to see the topic of the night’s discussion. “Sometimes in winter we’ll have two shows a night,” Klein said, adding that the talks start in early evening and usually conclude by 9 p.m. “We look at whatever happens to be the most interesting things in the sky in the early evening,” he said.

“Most people have never looked through a big telescope like this before,” Klein said, adding that telescopes of its size are typically only found at major universities. Of his job, Klein crows, “It’s the most fun job you can imagine.” For guests, there’s plenty of fun to share.

For more information about Butterfield RV Resort & Observatory, visit www.rv-resort.com.

##RVT762 ##RVDT1229

RV Travel Reader RVs, Sept. 24, 2016

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Send a photo of your RV and a 150- to 200-word description of it, how and where you use it, and what you like or don’t like about it, to Diane (at) RVtravel.com . Be sure to include your name(s) and hometown, or if you’re a full-timer. (These are posted in the order received.)


The RVs of RVtravel.com readers and how they use them

Issue 63; Posted Sept. 24, 2016


From Mick and Pat Mitchell, Tucson, Ariz.

RV-Mitchell-9-3-2016Our fourth RV is this 2004 29-foot Fleetwood Jamboree. We live in Tucson and spend summers traveling in the Pacific Northwest. (The tow vehicle stayed home during this trip to Yuma.)

The 29-foot length allows us to access many state, BLM and forest service campsites that limit size to less than 30 feet. 

Because we hadn’t been able to find an acceptable replacement RV, we finally remodeled what we had in 2015.  Included was new laminate flooring, upholstery, backsplash and wallpaper. We recovered and reconfigured valances, and replaced and/or restrung window coverings. There is more to do but we will have additional years of service after the upgrades.


From Don and Martha Sikes, Deville, La.

rv-sikes-9-10-16

This is our 1999 30-foot American Star made by Newmar with one 12-foot slide out, pulled by a 1999 3/4 ton Chevrolet, gas engine. We’ve had them since 1999.

 
Overall we like the camper and truck very much. We go out with our camping club (Louisiana Ramblers) Thursday thru Sunday once a month, from January thru November. The men cook breakfast for the wives on Saturday morning. We have our Christmas party in December with our camping club.
 
We just got back from a 2,036-mile trip, when we visited the Ark Encounter in Williamstown, Ky., the Creation Museum in Petersburg, Ky., and Biltmore Estate in Asheville, N.C. We enjoyed all three very much.

From Denis and Diane Shelston, Toronto, Ontario

RV-Shelston-8-28-2016Diane and I retired a couple of years ago and we’ve been traveling ever since. From our base in the Toronto area, we’ve traveled to San Francisco to visit our son and granddaughter by way of Texas, Utah, Nevada, and more. We also love the southern East Coast of the U.S.,  for the ocean and warm weather.

We have a 35-foot 2010 Forest River Sabre 31 REDS-6. We love the floor plan — it has dual slides and a rear entertainment area. It’s a midrange unit with lots of little extras here and there: lots of windows, day/night shades, large 12-gallon water heater, extendable kitchen table, larger fridge, lots and lots of storage, etc. We pull it with our trusty 2011 Ford F-250 gas engine and have installed a Trailair pin box to make the drive sooo comfortable on the highway.

rv-shelston-9-24-2016We generally prefer provincial or state parks for their quiet, wooded sites. We’ve camped in many of our beautiful parks in Toronto and in western New York. We will be joining a caravan of a dozen fellow Canadians RVers to sunny Puerto Vallarta in Mexico this coming January — we’re very excited to do this.

Each year we take our grandkids RVing with us for a week or so, giving a break to the parents and, we hope, making memories for the grandkids.

My wife and and I enjoy cooking, making for great meals in our travels, accompanied with great beer and fabulous wine.

RV is the best way to travel, as getting there is even more interesting than the final destination. Watching the sunset, with a good glass of wine with the woman I’ve loved for more than 42 years …  This IS what’s it’s all about.


 
Copyright © 2016 by RVtravel.com

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Forest River recalling some Viking trailers

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Forest River, Inc., is recalling certain model year 2017 Coachmen Viking recreational trailers manufactured May 31, 2016 to August 23, 2016. The affected RVs may be missing a wire clip that retains the gas lift roof struts to the mounting bracket.

Without the wire retaining clip, the roof lifting strut could detach from the mounting bracket, allowing one side of the roof to drop down quickly, increasing the risk of injury.

Forest River will notify owners, and dealers will install a wire clip to secure the strut, free of charge. The recall is expected to begin October 31, 2016. Owners may contact Forest River customer service at 1-269-467-8281. Forest River’s number for this recall is 120-08302016-0240.

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Ceramic RV salt and pepper shaker set

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By Bob Difley

RV Salt & Pepper Shakers
RV Salt & Pepper Shakers

OK, so this salt and pepper shaker set won’t improve your camping trip much, they won’t fix a drippy dump valve, or find the leak in your roof. They’re just, simply put, cute.

So if you were searching for deep core fixes or clever life-enhancing additions to your home-on-wheels, relax. Every once in a while I just feel like posting something that will not correct the difficult issues with your rig, and is, well frivolous.

So here it is, a simple (yes, cute) little salt and pepper shaker set that will at least bring a smile to visitors’ faces — and hopefully your own as well. And admit it, they are more interesting than the plain Jane pair you lifted from a Denny’s years ago. At this writing they’re only $10.99 on Amazon where they have a 94 percent 4- and 5-star rating, I guess because they have a simple, effective function — when you shake them you can actually dispense salt and pepper.

So next week I’ll get serious again and write about something important, like leveling blocks or dump hoses.

You will find the salt and pepper shaker set on Amazon.

You can find Bob Difley’s RVing e-books on Amazon Kindle.

##bd09-16; ##RVT761

 

RV shower stall leaks — What to do?

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gary-736Dear RV Doctor:
We have a 2007 Damon RV with a leaking “hex” shower stall. It is leaking somewhere in the glass section framing or where the shower sides, glass and plastic connect to the bottom section. The water appears at the bottom of the glass framing where it connects to the plastic shower stall, which is nearly inaccessible. I have half a tube of silicone caulk spread over and through the connection points on the inside, but it is still leaking. Would it be beneficial and easy to take the framing out and really caulk the areas? —John W.

Dear John:
It’s tough to choose a repair path without actually having the benefit of looking at the shower enclosure in question, but in past experiences with single-sided enclosures, it was always proven best to disassemble, clean off the old sealant and reassemble with new sealant. One troubling aspect with this method is that some manufacturers are likely to install the shower enclosure before attaching other cabinetry in the lavatory making it nigh impossible to disassemble and reassemble after the fact. 

showerenclosureBefore attempting anything yourself, I would suggest seeking out a Damon dealer near you. It may even be worth a day trip to find one. Perhaps Damon issued a service bulletin if this problem was chronic. A selling dealer would be on that mailing list. And just perhaps they’ve seen this symptom previously and will know exactly where the leak is originating. It certainly doesn’t hurt to ask. 

One thing you might try: Saturate the enclosure in sections, only allowing the water to pour down one section at a time. This may isolate the offending portion and help pinpoint where the water is entering before exiting. My guess is that it is coming out of the enclosure at the very bottom so it probably doesn’t matter where it actually enters. I’m thinking the seal under the bottom frame is where the leak originates. If there is any “play” in that bottom frame member, perhaps it will be possible to carefully pry it up a fraction of an inch and squirt some silicone under the frame member all the way around.

Again, without seeing it firsthand, it’s difficult to diagnose. A long shot is that the enclosure itself is cracked somewhere allowing the water to escape. This is unlikely unless the enclosure was installed in place while under stress. This could happen if the factory secured a cabinet up against the enclosure after the original installation. Stressing the enclosure at any time after the initial installation can cause the plastic to flex enough to break the sealant. I hope some of these suggestions will help, John. Plus, our readers may have some ideas as well.

Follow Gary Bunzer at his blog, the RV Doctor.

##RVT761