In this column, we summarize some of your emails and comments regarding RV service centers and repairs (we asked you to submit your stories here). We’ll tell you all: the best, the good, the bad and the ugly. At the end of this article, you’ll find a place to submit your own comments. I encourage you to do so.
Keep in mind, we typically only present one side of the story in most of these. Also, any remarks about service centers and mobile techs mentioned are the opinions of our readers and not necessarily RVtravel.com.
Here’s what you had to say:
A positive story from a satisfied customer
Thomas W. writes, “I keep hearing horror stories about RV repairs. Well, I have a positive one to tell. If you are in Central Georgia and need an RV repair, this is the place. I have to report the BEST experiences I have ever had getting any repair. My gas heating system was showing an overvoltage shutdown error code. These folks worked on it for over 10 hours and could not find the problem, even after numerous calls to Truma. They planned to remove the unit, carry it to a Truma training seminar.
“So I took it back in to have the unit removed for the trip to the training. When removing the wires from the back of the wall monitor, they found one was a little loose. They did not check before because it was reading too much voltage at that monitor. They called and said to come get my RV; it is all fixed. I went to pick up my Travato, the ‘WingIt,’ and it was no charge at all. I know they worked on it for over 10 hours, and I was expecting to pay at least $1,000. I’ll be using them from now on. (I have no part of the company; I am just a really satisfied customer.) The RV repair company is RCi XL at 807 Corder Rd., Warner Robins, GA 31088.”
Four Seasons RV treats Mike great!
Mike O. says, “Four Seasons RV in Abilene, Kansas, is my RV dealer. They have treated me great. If I need anything, all I do is call them, and I get in quickly and everything is fixed the first time in a timely manner. I would recommend them if you are looking for a new/used camper with service after the sale.”
Warning: Take photos of the RV before taking it in for service
Charles L. offers this good advice: “Bought a diesel pusher from Lazydays, FL. Went in for service three times in three months for the same problem. Motorhome was delivered the third time with body damage. Lazydays claimed they received it damaged. Fortunately, photos taken just before my rig was brought in proved that damage was caused by Lazydays. If not for the photos, they may have gotten away with damaging the MH.”
Paid $5,800, repairs weren’t done, and still held together with twine
Steve V. says: “DO NOT take your camper to Lazydays RV of Knoxville in Turkey Creek! We were lied to numerous times, wrong parts were ordered and the work was not completed correctly the first time.
“We took our camper in to have some repairs to the underbelly and side skirt done, along with an inspection of the axles, 2/17/25. Received a phone call on 2/19/25 that the underbelly repairs were done and that it would, in fact, need to have the axles replaced. We gave the go-ahead to order and replace the axles and were told that, since they were a special order, it would be 4-6 weeks.
“My husband called to check on the axle repairs on 4/8/25, since it was over 6 weeks after we authorized the repairs. He was informed that they had received the wrong axles from the company they were ordered from. On 5/24/25, we received a call from the service manager that our camper repairs were complete. My husband arrived to pick up the camper and was informed that all repairs were completed.
“He then paid over $5,800 for the repairs and went to connect to the trailer. After connecting to the trailer, he looked underneath to inspect the repairs and found the underbelly was still hanging down, and the side skirt hadn’t been fixed, as it was still being held by the twine we used for roadside repairs when it broke. My husband had a discussion with the technician who performed the repairs, and after initially trying to deny that there was supposed to be a brace there, he agreed to fix it. He also spoke to the service manager, who admitted that they had ordered the wrong axles from the wrong company the first time.”
An excellent service department
Russ W. shares, “Shout out to the service department at Meyer’s RV Superstore in Harrisburg, PA! I had a minor but significant awning failure while camping in NE Pennsylvania. Andy, the service manager, was able to squeeze me into what had to be a busy schedule on my way home, and they repaired my awning while I waited. I didn’t even need to unhitch. This is the second time I have had a repair done there while I waited (although that time I had a proper appointment). That kind of service at a dealership is almost unheard of.”
Editor’s note
Note from RVtravel.com: If hiring a mobile tech, a small or mega service center, make sure that they are experienced in the issue and have insurance in case something goes wrong. Also, check their warranty policy on the work they perform. Check reviews too and read between the lines—if the review sounds way too good to be true it might be. Compare with several reviews and not just the ones on their website.
Questions for you about RV service
We’ll continue to share stories of your RV service experiences. We want to know:
- Have you had good luck with great service or not so much?
- Did you get good service from knowledgeable technicians?
- Are you waiting to get into a service center or have a mobile tech come out?
- What has been the average time to get an appointment?
- Has your RV been in a service center for a while?
- Are you able to get any mobile techs to come out?
- Are the service centers able to get parts?
- When you do get the repairs done, is the price reasonable?
Please fill out the form below and tell us what your experiences have been like. It can be a horror story, an opinion about what’s going on, a positive experience, or anything else related to the topic. We want to know the great, the good, the bad, and the ugly!
Check back next week for more on RV service centers. See you then.
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Last week’s Service Centers and Repairs Report:
RVT1231
I always take pictures. My dealer also always takes pictures of every unit taken in for service.
They want to cover themselves from someone blaming them for damage.
I just dropped mine off for some work, and while they were taking pictures, I told them about some damage I caused to the rear corner near the roof.
The service writer thanked me and took a close up. She did not even notice it.